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Find a Location

SM Mechanical, LLC has 1 locations, listed below.

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    Business ProfileforSM Mechanical, LLC

    Residential Air Conditioning Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/3/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers Plumbing and HVAC services, and Gas Fitter Services.

    Business Details

    Location of This Business
    7110 Golden Ring Road, STE 116, Essex, MD 21221
    BBB File Opened:
    11/19/2014
    Years in Business:
    14
    Business Started:
    10/1/2009
    Business Started Locally:
    10/1/2009
    Accredited Since:
    12/3/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    7:00 AM - 7:00 PM
    T:
    7:00 AM - 7:00 PM
    W:
    7:00 AM - 7:00 PM
    Th:
    7:00 AM - 7:00 PM
    F:
    7:00 AM - 7:00 PM
    Sa:
    7:00 AM - 7:00 PM
    Business Management
    • Mr. Sean Mallonee, Owner
    Contact Information

    Principal

    • Mr. Sean Mallonee, Owner

    Customer Contact

    • Mr. Sean Mallonee, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/22/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On June 29, 2023, SM Mechanical LLC sub-contracted ******** ********** arrived at my address to complete insulation activities including building of a foam box over the elevator motor, cables, top of shaft, as well as blown-in cellulose insulation. SM Mechanical LLC was not on premise during ******** **********’s work activities. ******** ********** sent two (2) workers to complete all insulation activities, one male (worker 1) and one female (worker 2), with associated equipment and materials. Worker 1 and Worker 2 both witnessed the elevator in operation shortly after arrival as it was used to move miscellaneous items from the basement area to facilitate worker access. In the hours between 12 noon and 6pm EST, Worker 1 transitioned to attic spaces to complete insulation activities. Worker 1 did not shut off power to the control box, motor, or cables to the elevator at residence, thus creating a hazardous work area during the construction of the foam insulation box encompassing the elevator motor, cables and top of shaft. Furthermore, Worker 1 did not shut off power to the control box during the activity of installing blown-in cellulose insulation. Before Worker 1 and Worker 2 completed post work pressure test, the residence owner noticed a change in the elevator indication lights (now blinking red and green), indicating error in elevator function. The elevator was unable to respond to call from any floor post Worker 1 foam box and blown-in insulation activities. Worker 1 not only notified his supervisor at ******** ********** but attempted to power cycle elevator associated power supplies in hope of remedying now inoperative elevator at residence. Remedy efforts were unsuccessful in achieving previous operations of the elevator. Since this event, SM Mechanical LLC has indicated they do not feel liable for the damage(s) and has not responded to emails to remedy since last week.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Katelyn D

    5 stars

    05/08/2024

    The techs who came to my house were informative, professional and worked extremely hard to get my AC back up and running. I'm thankful they were able to squeeze me in with such short notice.

    Local BBB

    BBB of Greater Maryland

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