Business ProfileforGemcraft Homes, Inc.

I am writing to formally complain against Gemcraft Homes, the builder of my newly constructed home located at ** ******** ******* ************** ** *****. Over the past ten months, within the first-year warranty period, I have diligently sought resolution for numerous pre-settlement and warranty-related issues. Regrettably, despite my persistent efforts, I have received no response from Gemcraft Homes. The consequences of this neglect are progressively deteriorating my home, causing mental trauma to my family, particularly concerning the safety of our three-year-old child. The distress began with flooring issues - floors that are bumpy, dented, and uneven, posing safety risks. My attempts to address these issues with Gemcraft Homes were met with an unsatisfactory response, redirecting me to the flooring vendor, L&L, who attributed the problem to the builder's subpar subfloor work. Despite multiple attempts, the builder has not inspected or addressed the flooring issue. I organized an independent inspection and obtained estimates from ****'s and **** *****, all confirming the builder's subpar subfloor work. Attached are the inspection report and estimates for your reference. Additionally, issues with the ceiling have emerged, particularly in the second-floor master bathroom, where staining suggests water infiltration, and the ceiling is damp and damaged. Numerous other warranty-related matters have been reported, yet no representative from Gemcraft Homes has arrived to address these issues, with appointments repeatedly rescheduled. I have kept records of all our text messages, email follow-up, and inspection reports. I implore Gemcraft Homes to promptly address and resolve these outstanding warranty issues based on the documented inspection reports and listed warranty items. The situation has significantly affected my family, especially the safety of our three-year-old child, considering the potential harm from the flooring issue.