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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I won an auction and they automatically overcharged me without my permission. I told them to wait 48 hours until my sellers permit has been verified before payment but they didn't want to do that. I told them to cancel the order before it was shipped, but they would not do so. I want to return the item for a full refund. This place has been very difficult to deal with and very poor customer serviceCustomer response
02/24/2023
I contacted them and they have been very unresponsive about the whole process. I tired multiple time to cancel an order and they would not do soBusiness response
02/27/2023
Payment is processed automatically at the close of auction using the buyer's payment method chosen at the time of bidding. This is in accordance with PropertyRoom.com's Bidding and Buying policy which was agreed to upon registration. (Bidding and Buying policy: ************************************
This buyer then contacted us post auction asking to hold from payment processing until their reseller information could be verified. We are unable to accomodate such requests. If a buyer is a reseller, then tax exempt documents would need to have been submitted prior to auction participation. Reseller enrollment rules: *****************************************- Furthermore, this buyer provided reseller information that failed verification.
The buyer then filed two payment disputes (claiming non-receipt) for both of his purchases. As such, in accordance with the Bidding and Buying policy, the buyer's account was closed with no further access. Payment resolution will be handled through the dispute process. Per the terms of the payment dispute, the buyer was instructed to return the merchandise at their own expense.PropertyRoom.com does not furnish return labels in instances of payment disputes. That is is the buyer's responsibility. Return Policy - Your Responsibility: *********************************Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed bid on a item then won that item pair earings they were supposed to ship to me insted they went and sold my item to someone else i told them to give me a refund over and over again and nothings being done i fill like i got scammed.Business response
02/06/2023
The item has NOT been sold to anyone else. There was a shipping delay due to inclement weather. A refund will not be provided as the product as already been shipped. This buyer can refer to the communications he has been provided by PropertyRoom.com. See attached for copy of communication provided to buyer 2/6/2023.
Customer response
02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
12/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Closed my account erroneously. Claimed that my card was not issued in America (Germany to be specific). My card was issued in America, I was given no warning or time to prove that my card was American based. Poor service. No response was given to me whatsoever. After further research many are led to believe that a third party privately bids to drive up the price of the item. Many unsatisfactory reviews.Business response
01/10/2023
Business Response /* (1000, 5, 2023/01/03) */ This user's account and payment details have been verified and orders processed. The issue this buyer is referencing is resolved.Initial Complaint
09/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bid on a watch they advertised and described as a galaxy watch 4. I won that bid and when I received it in the mail it was not that watch. It was a galaxy active watch. If I knew this was not the galaxy 4 watch I would have never bid on it. I notified propertyroom.com the next day of their error on 8/26/2022. I won the bid for $103.00. This did not include shipping or taxes. The total was $124.91. I sent them screenshots of what I bid on and sent then pictures of the watch proving that I did not get what I ordered. The picture shows that the watch is the same one they had online and the one I got but when you turn it on it shows that it is the active watch. I now can no longer see the item on my profile online. I was told they would keep me up to date on my claim but that was the last update. There is also a 15% restock fee that I should not have to pay when they are the ones who falsely advertised this productBusiness response
09/15/2022
Business Response /* (1000, 5, 2022/09/14) */ The buyer has been provided a response 9/14/2022 and a full refund has been processed. The buyer can refer to his ticket ****** for the update. Consumer Response /* (2000, 7, 2022/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was notified that I would get a full refund the day after I filed a report. I am satisfied that was given the refund and understand it could take up to 7 business days for the refund to credit back into my account.Initial Complaint
04/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I won a **** Pro 12.9 256gb brand new in a box. Now I can't access my account to see what's going on with the payment process. Their website says my username doesn't exist. When I try to fill out the contact information the verification that I'm not a robot fails, so I'm unable to contact anyone. It looks like they are trying not to let me get my itemBusiness response
04/21/2022
Business Response /* (1000, 5, 2022/04/20) */ This matter was resolved on 4/19/2022 and the buyer's order for his "********** Pro 256gb Silver" was processed and scheduled for shipment 4/20/2022. The reason this buyer's account was blocked is because the buyer could not be reached to complete account and payment verification. The purchase in question was considered a high dollar item and needed additional buyer verification before processing payment and shipment. It is the Company's right to verify, at any time, a user's information in order to verify a purchase. The buyer's purchase at the time could not be verified and in accordance with policy, the buyer account was blocked and the buyer notified as such. The buyer was sent a notification (see attached, ticket 415947) to the buyer's registered email address on April 18, 2022 advising the account was blocked and to respond back to the notification. The buyer contacted the Company via a different email address asking why the account was closed, and was provided further instructions and information pertaining to account verification. (see attached, ticket ****** Again, this matter is resolved. Should this buyer have any further issues pertaining to their account, they are encouraged to regularly check their email for notifications and alerts, and contact PropertyRoom.com directly for assistance. The Buyer and the BBB can review the following site terms which were agreed upon registration: Bidding and Buying: https://help.propertyroom.com/support/solutions/articles/44001804935-bidding-and-buying Registered Users: https://help.propertyroom.com/support/solutions/articles/44001804872-registered-users Modifications To Or Terms Of Service: https://help.propertyroom.com/support/solutions/articles/44001804850-modifications-to-or-terms-of-service Consumer Response /* (2001, 7, 2022/04/20) */ I have resolved the situation and would like to close this complaint. It was a misunderstanding. Thank you for your help.Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Won an Auction of an Advertised "10k Gold Necklace" Paid with taxes 1043 DLLS The Necklace was Fake and returned. Two months and no refund Emails said "Still processing" See picturesBusiness response
02/24/2022
Business Response /* (1000, 6, 2022/02/18) */ We sincerely apologize for the delay with credit processing. A full refund was processed on February 17, 2022. The buyer can expect his full refund of $1,036.98 to post back to the original payment method within 3-7 business days. The buyer can contact [email protected] for additional details pertaining to the refund transaction.
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Customer Complaints Summary
16 total complaints in the last 3 years.
4 complaints closed in the last 12 months.