Business ProfileforFirst United Bank & Trust

Loan Number: XXXXXXXXXX **** ****** and ***** ******* divorced in August of 2021, During the divorce **** ****** was given the house. The paper work shows through the courts that **** ****** was awarded the house. Since January 2022, **** ****** has been trying to assume the loan in her name only. First United been given the proper paperwork showing that the courts have awarded her the home. We are now going into August 2022 and First United has not allowed **** ****** to assume the loan. We have spoken to numerous people for the last 7 months and we get different answers and run around. **** ****** and Jerry ******* have filled out paperwork, which First United claims not having. **** ****** and ***** ******* have sent the paperwork through email. **** ****** was living in the residence when she had work-related issues and divorce which cause her to put the house under covid forbearance mortgage for a time period. **** ****** has been off the forbearance since January and been making her monthly payments. First United only wants to speak about the forbearance and not the assumption to get the house in her name. We learned from an employee at First United that we only need to file assumption paperwork for $500 dollars and because the courts awarded the house to **** ****** the fees for taxes and home insurance would be waved. It should be a 30-day process; however, we were never told about this process and still not been told about this process. We still have not received this paperwork so ***** ******* can have his name off the loan and 30 days turned into 7 months.