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            Business ProfileOnelife Fitness

            Fitness Center

            Contact Information

            5728 Buckeystown Pike

            Frederick, MD 21704

            Get Directions
            Visit Website
            (301) 698-4653

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            5728 Buckeystown Pike, Frederick, MD 21704
            BBB File Opened:
            2/7/2020
            Years in Business:
            5
            Business Started:
            10/17/2018
            Alternate Business Name
            • Onelife Fitness South Frederick
            Contact Information

            Principal

            • Mr. Timothy Schwartz

            Customer Contact

            • Mr. Timothy Schwartz
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/26/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            We absolutely did not sign up for a year membership. We knew we weren’t going to be in Frederick for more than a couple months and intentionally signed up for month to month knowing we were going to soon cancel. The salesman was told upfront that both me and my wife were leaving for Florida in 3-2 months and needed a month to month membership. He told me verbatim that we could cancel at anytime with no additional payment and that it was month to month. I had him assure me that it would not be a long term contract and that there were no fees for canceling. I even brought up i would just pay daily to come when i want if that was the case. As well we specifically chose the lowest tier membership because the salesmen said we could cancel at anytime without a penalty or fee & as we were signing up we were never shown the contract just asked to sign. Clearly this was either a mistake or fraudulent by the employee and company. When i brought this to the Attention of the company all they said is they are not at the point of sale so they have no measures of knowing. How is there no accountability of lying to the consumer.
            Read More
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jonathan C

            12/08/2023

            This gym is quick to take your money and add “additional fees” but they can’t seem to explain what they are for. I have been trying to get someone to explain to me where it states any of these fees and when it was explained to me. Now they want me to pay an additional $400 just to cancel. Absolutely crazy. If you are looking to join a gym skip this one, unless you are okay with paying extra fees for a mediocre gym.

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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