Business ProfileforAquatic Solutions, LLC

Hired Aquatic Solutions to open my swimming pool for the season. Charged us $2183.12 more than double we have ever been charged with companies that know how to open a pool like ours. I was OK with paying for the price if the service came with it. Upon Aquatic Solutions leaving and me coming home there were noticeable issues all over the place: -Could not use automation of the pool appropriately as handles were put on backwards and the switches on the valves were not properly sequenced. An example of this is we hit the hot tub to come on and it completely drains the hot tub of all its water. -Granite corner broken on slab. This was not like this up to a week before the opening as we had a bad wind storm and that part of the cover became flipped into the pool. -Bubbler valve cannot shut off -Pumps were never tested. I found over 8 leaks in the pump room. Most of them were unions. -There are 2 compression valves on the Polaris pump that were leaking. -There were 2 check valves (one way valves) that they take apart for winterization that were leaking. -Lastly, there were 2 leaks on the pool heater (I don't fault them for this leak). They did send someone for adjusting the issue with the hot tub leaking, however that was it! To date (and we are now at a month and a half out) I have sent multiple Emails to Natalie G***** who works in their office and tells me Matt J****** the owner needs to make all the decisions regarding this. My phone number has been on every Email for him to contact me directly and he has been looped into Emails. There has been NOTHING from him. He called my wife one time regarding scheduling the service tech, however has not acknowledged any communication with me at all. I want resolution to this issue as I have been more than patient and polite to everyone involved with the situation. I have never felt taken advantage of like this in my life by another business.