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Business Profile

Psychotherapist

Quince Orchard Psychotherapy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Complaints

This profile includes complaints for Quince Orchard Psychotherapy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quince Orchard Psychotherapy, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A $100 no show fee was deducted from my bank account on 12/15/22. I was contacted 12/14/22 a colleagues (Jeanie) about my appointment and I advised her that I am unable to make my appointment at 11:30 AM 12/15 due to starting a new job and I am in training M-F 8a-5p. I asked if they could move my appointment from to a later date more than 24 hours in advance but was advised that they were unable to accommodate me. My account is now in the negative $96 and Christmas is right around the corner. I cannot afford this $100 deduction at this time. I think it is unfair and deceptive for them to charge me whenever I clearly stated that I was unable to make the scheduled appointment time more than 24 hours in advance.

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 5, 2022/12/22) */ Thank you for bringing this report to our attention. While we understand your frustration financially, we provide detailed consents to all clients, and maintain these on file regarding our practice policies. They are also explained thoroughly at the time of scheduling. We have, however, chosen to refund the charge as a one-time courtesy to rectify this complaint.

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed an appointment on 7/19/22 due to having a migraine, which I later learned was early pregnancy symptoms and I was advised by my doctor to rest. I emailed this business to cancel and did not hear back. I then got a voicemail saying that I could reschedule to avoid a charge. This morning, I noticed a $100 charge on my credit card. When inquiring, they said that I am being charged for a missed appointment, but they should have waived it due to illness. I have never worked with a business that does not. I told them that alternatively, I would like to reschedule per their offer, and they said that I can't anymore, since I didn't respond "during their work hours", when I was working too. They cannot offer that and then take the offer back because I don't respond within 4 hours. The billing manager was completely rude and their customer service was very poor. They said that they will not speak about this anymore so I have no other option to seek resolution through you.

      Business Response

      Date: 08/24/2022

      Consumer Response /* (2000, 7, 2022/07/22) */ We resolved it on our own

    Quince Orchard Psychotherapy, LLC is NOT a BBB Accredited Business.

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