Psychotherapist
Quince Orchard Psychotherapy, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
A $100 no show fee was deducted from my bank account on 12/15/22. I was contacted 12/14/22 a colleagues (Jeanie) about my appointment and I advised her that I am unable to make my appointment at 11:30 AM 12/15 due to starting a new job and I am in training M-F 8a-5p. I asked if they could move my appointment from to a later date more than 24 hours in advance but was advised that they were unable to accommodate me. My account is now in the negative $96 and Christmas is right around the corner. I cannot afford this $100 deduction at this time. I think it is unfair and deceptive for them to charge me whenever I clearly stated that I was unable to make the scheduled appointment time more than 24 hours in advance.Business response
01/05/2023
Business Response /* (1000, 5, 2022/12/22) */ Thank you for bringing this report to our attention. While we understand your frustration financially, we provide detailed consents to all clients, and maintain these on file regarding our practice policies. They are also explained thoroughly at the time of scheduling. We have, however, chosen to refund the charge as a one-time courtesy to rectify this complaint.Initial Complaint
07/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I missed an appointment on 7/19/22 due to having a migraine, which I later learned was early pregnancy symptoms and I was advised by my doctor to rest. I emailed this business to cancel and did not hear back. I then got a voicemail saying that I could reschedule to avoid a charge. This morning, I noticed a $100 charge on my credit card. When inquiring, they said that I am being charged for a missed appointment, but they should have waived it due to illness. I have never worked with a business that does not. I told them that alternatively, I would like to reschedule per their offer, and they said that I can't anymore, since I didn't respond "during their work hours", when I was working too. They cannot offer that and then take the offer back because I don't respond within 4 hours. The billing manager was completely rude and their customer service was very poor. They said that they will not speak about this anymore so I have no other option to seek resolution through you.Business response
08/24/2022
Consumer Response /* (2000, 7, 2022/07/22) */ We resolved it on our own
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.