Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Green Cleaning Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGreen Cleaning Services

    Air Duct Cleaning

    Current Alerts For This Business

    Alert:

    On 07/02/2024, BBB initiated an investigation into Green Cleaning Services to research the numerous unanswered complaints on their business file. Most of the unanswered complaints allege billing/pricing issues,  poor service issues, and poor customer service when attempting to address these concerns. 

    Over the course of the investigation, BBB discovered the following:
    BBB was unable to reach the business regarding the issues outlined by consumers. 
    As of 07/02/2024, the business could not be reached to identify an active complaint handler.
    As of 07/02/2024, the business has not provided a formal response or action plan to address the unanswered complaints on file.

    BBB shall continue to monitor this company for further developments.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Fulton, MD 20759
    BBB File Opened:
    6/7/2021

    Industry Tip

    BBB Tip: Cleaning your air ducts

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2023

    Complaint Type:
    Product Issues
    Status:
    BBB unable to locate business
    On 02/12/23 at 11;33am two men (Hispanic origin) arrived at my home supposedly from Green Cleaning Services to clean my air duct system. The person I initially spoke to on the phone told me the cost was $200.00. This changed to the $200 for basic cleaning; and $100.00 for each return-vent which I agreed to allow them to clean two return vents and to sanitize which he wrote an invoice (*** **** * ******* ********* ***) (###-###-####) from for $450.00 and wrote his name on the invoice as Giovanni *****). He then went outside to bring in the equipment which was dirty and the wheels on the machine soiled my white carpet. He attempted to clean with what appeared a purple cleaning solution. He then hooked the raggedy machine to the vent upstairs ceiling and came back to ask me to pay the $450.00 up front. I questioned why did I have to pay up front when he had not started cleaning duct, he then asked if I had **** *** or *****, I said no I could pay with a credit card or check. He then supposedly called his office and told me to put in my email address and his office would send me an email to use my Bank Card. After the transaction was approved, He then insisted that I sign a credit card authorization, I advised that I would only sign when he completed the job. He then started walking behind me with an attitude insisting that I sign the paper and he said if I didn't that he would not do the job. I kept telling him to do the job and he started disconnecting the machine and I said he could not walk off not completing the job and take my money, so I was calling the police. While talking to the 911 dispatcher the two guys Spead off in a white van with no signage. I gave the 911 dispatcher their tag Number. The ** County police (Cpl. ***** #****) arrived and gave me a case report #******************* The Company that ran my credit card authorization was ********************** for chimney sweeping for 450.00. Clearly, looks like a ****. I Called 3 times have received no return call. Reported to *** Bank on 02/12/23.

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susie Y

    1 star

    05/10/2024

    Bunch of crooks working at the Green Cleaning Services, LLC. They use a bait and switch tactic. I ordered their $99 chimney cleaning service. Tech gives me an estimate for chimney repairs which I didn't request. I asked him to give me an estimate for the repairs which I might consider doing the next time. For now, I asked Carlos ******* (tech) to clean the chimney. He quoted me $250 to which I said the appointment was for a $99 special. He was unwilling to do the clean and left me an estimate for $650 which included $250 chimney clean + $100 fire place crack repair + $300 crown replacement. Also, they charge 4% if paid by credit/debit card. ****** company with shitty employees like the person who answers the phone and schedule the appointments, shitty techs, and even shittier owner, Nicholas, who doesn't take calls nor answers the phone on his invoice. Do NOT use this company of any of services -- duct, carpet, chimney, etc...!!

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.