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Business Profile

Boutiques

Nalu Boutique, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Reviews

Customer Review Ratings

1.58

Average of 12 Customer Reviews

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Review Details

  • Chemise B

    Date: 03/18/2025

    I think they are a fraud. Their business should be shut down. They are taking peoples money. Now neither of their phone numbers work. My items did not fit. I paid to ship them back & have been calling and emailing for over 6 mos. God does not like ugly.

  • LaKisha B

    Date: 02/09/2025

    A friend of mine did an online purchase and received her order with no problem. I made an online purchase due to her experience and received nothing. I paid the 3-5 day shipping because of the urgency, emailed and used the online customer support chat and got nowhere. Its horrible that business do this.

  • Anthea G

    Date: 01/31/2025

    i have made a purchase in december 2024 for a dress that cost $291 and have yet to receive any email that my dress was shipped no communication i tried calling several times i tried email several calls i tried several messages on instagram no response and im not the only one that has gave this problem do not shop with this boutique they are very dishonest

  • Rhonda Y

    Date: 10/17/2024

    This company never sent me my dress but charged my card $145. The arrival date keep extending from week to week. Very mad and dissapointed!

  • Cassandra D

    Date: 10/07/2024

    I ordered a in stock dress that I have yet to receive on September 26 I paid for 3-5 shipping to ensure that I had the dress in time for my birthday dinner which passed on Sunday. They dont answer emails or their phone at all. I only received a response via their social media messages only because I commented on their page under a picture for everyone to see only to be asked when was my birthday and that a manager will reach back out to me in ***** smh ask me have someone contacted me. Heck no I have asked for a refund and have yet to receive one . They dont follow not one of their own policies thats listed on their website. I havent even received a tracking number for shipping. I mean I expect to receive an item in a timely manner especially if I paid extra for shipping to ensure that my item is here on time. LADIES DONT ORDER FROM THEM!! Theyre BOGUS

  • Angela J

    Date: 10/01/2024

    I placed an order with this boutique and it took forever to come so I told them I wanted a refund. First of all, it took a while before I could get a response back from them. They did give me a refund but it wasnt for the full amount that I was owed. They sent an email stating that they were refunding $83.92, but I only received $62.94. When I informed them about what I received, theyre trying to tell me that I was refunded the total amount. I told them that I wasnt going to go back and forth with them over this because they know theyve cheated me, and have to live with it.BUYERS BEWARE OF THIS BOUTIQUE!!!

  • Moria M

    Date: 07/20/2024

    I wish I had looked theirb reviews up before I purchased anything from them .I purchased a dress from in blue. They sent a pink I sent the dress back 2 days later it show and the tracking that the dress was delivered. I still haven't received an refund or my dress back. I've been calling and emailing them no reply. I got to through to them on Instagram Dm they read the message and didn't replied back to.

  • Snatra R

    Date: 05/31/2023

    I really want to give this store a zero rating because that's exactly what they deserve. I ordered $600 worth of merchandise and was told 2 items worth $140 were back ordered. I totally understood that even though their website showed that these items were in stock I was willing to overlook thst. They then gave me 3 options to wait on the restock, to get a store credit or a full Refund. I opted for my refund because they were taking time to even communicate why I hadn't received my items. Anyway it's been over 6weeks and I am getting the run around for my money. I have written numerous emails and its always "your refund is being processed ". I even spoke to some guy named Bill who said he was a co owner and still he just promised to send my refund and nothing came through. I still haven't received my money and now they don't pick up their calls. This is the worst service ever and I just wanted to let everyone know to deal with this store at your own risk.?

  • Maya H

    Date: 04/06/2023

    I’d leave way more stars if I could. This store seems to be on the right track as a black owned business. The customer service is superb and I have no issues with my purchases. They were true to size and the fabric quality was top notch. I like my clothes neatly fitted, so I ordered one of the bandage dresses. It hugged my body in all the right places. I’m definitely ordering more ?

  • Elizabeth K

    Date: 04/01/2023

    I ordered some outfits for my Hawaii getaway with friends. They were true to size and I got them on time too.

Nalu Boutique, LLC is NOT a BBB Accredited Business.

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