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Business Profile

Boutiques

Nalu Boutique, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order at Nalu Boutique on 10/21/23. The order was never shipped out. I emailed the complaint several times, 11 times to be exact, and I only received one response on 11/20/23 that stated that they will need to ask the manager if I can be issued a refund. I’ve reached out numerous of times after this but no response? No refund! They scammed me!

    Customer Answer

    Date: 12/07/2023

    Hi there 

    I really appreciate your help with this. Because of your help, nalu boutique sent me a full refund. 
    Thanks for all you do to help consumers. 

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bunch of outfits from Nalu boutique. I was missing one outfit. I received the items on 04-17-23 and I contacted them on 04-18-23. The items arrived in a box with a bunch of stuff that I did not order. It seems they were for some event. I contacted the boutique for almost a month with no response to my inquiry. On occasion a guy named ***** would respond and state that someone will get back to me. I have attached my email with the evidence. Someone finally got back to me with no investigation done but the response stating that they do not send items in a box. The items arrived in a box, missing one outfit. The box included items I did not order, and I sent pictures. I do not have to explain myself any further I would like my money back. If they initially shipped the items in a different package that is not my problem. I received a box missing my outfit. I deserve to be made whole. From my understanding they are liable until the item is delivered. The item arrived in a different package from the original package, so they need to refund my money. I believe they should round up the money to $70. To make me whole

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are one of the worst online business . I ordered 2 items last months haven't received them yet. When I called several time, the guy ( owner) Keep on saying he is not at the shop yet. I mean every time I called the answer is the same." I am on traffic I will call you back". Very disappointed after being a royal customer to them for 2 yrs now. Unbelievable. I mean his answer when you call is the same. I am not at the shop right now. Like seriously?

  • Initial Complaint

    Date:06/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress on April 9 for overnight shipping because I was going out of town on the 14th of April. I emailed Nalu boutique on the 13th inquiring as to where my dress was. They told me it had been shipped and offered a coupon. The dress did not arrive until April 15. It did not arrive on time because they failed to ship it overnight priority. I was not able to pick up the dress until April 20 because again I was out of town. When I received the dress the zipper was broken and I immediately emailed them again with a photo and received no response this time. Its been well over a month of no response and a read ** dm. I would like a refund.

Nalu Boutique, LLC is NOT a BBB Accredited Business.

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