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Business Profile

Fast Food Restaurants

Burgerfi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

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Complaint Details

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  • Initial Complaint

    10/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 9/27/2022 I purchased 2 veggie burgers and onion rings via the burgerfi app for $26.89. When I got home I realized they gave me the wrong order. I called the store and the person who answered the phone stated we are all out of veggie burgers so we gave you something else. At which time I asked for a refund. The manager stated I needed to bring the food back to get my refund. when I asked to speak to him the person took my number a stated Ihe would call me back. He never did so I called the next day. He told the person who answered the phone he would send me an email. After several days without any communication, I contacted corporate both via phone and email with no response. on 10/1/2022 I stopped in the store and the manager refuse to come from his office but merely stated "give him a veggie burger." which was not ideal since I was on my way to a family dinner nearby. I asked for my refund and they refused.

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BBB Rating & Accreditation

C

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Contact Information

5 Grand Corner Ave

Gaithersburg, MD 20878-7305

Visit Website
(301) 605-7209

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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