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Business Profile

Heating and Air Conditioning

KW Mechanical, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 2, 2022 I had an in home visit from Joshua N***** at KW Mechcanical (https://kwmechanicalhvac.com/) to get an estimate for a new hot water heater and HVAC in my condominium. On March 11 , KW emailed me a written estimate totaling $12,726 ($6940 for the HVAC and $5,786.00 for the water heater). After agreeing to the bid, I promptly paid a deposit of $6000 and scheduled the work. On April 11, Mr. N***** and David P***** from KW installed the new hot water heater and on April 12 they installed the HVAC system (Air handler with hot water coil: ******* and Comfortmaker Air Conditioner: *************). Since that time, the HVAC has not been working properly. It is extremely noisy, short cycles on a continuous basis, and is not cooling relative to the thermostat setting and irrespective of ambient outdoor temperature. Furthermore, my electirc bills have increased significantly since the work was performed and the way the unit was installed makes replacing air filters extremely difficult. I now regret promptly paying the balance for the work, having also paid an additional $500 to another contractor for drywall repair. On multiple occasions since early June, I have attempted to contact KW by phone, text, and email to express my dissatisfaction and request that they immediately schedule a follow-up appointment to make any and all necessary modifications and repairs. The only response from KW thus far has been them emailing me an invoice which I had previously paid. There is a one year warranty on the HVAC and I sense this company is unethically trying to run out the clock and evade responsibility for incomplete work. It is startling that KW refuses to acknowledge my requests since the company has a contract to maintain our common area HVAC and otherwise has a good reputation. Josh and David were both consummate profesionals but given the company's silence I intend to share my experience with all other condo owners in the building.

KW Mechanical, LLC is NOT a BBB Accredited Business.

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