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Business Profile

Moving Companies

Accolade Moving & Storage Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Accolade Moving & Storage Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Accolade Moving & Storage Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/12/2020 I paid Accolade Moving Co. $7875.00 by cashiers check plus $350 cash tip to the movers. Long story short, many of my items were damaged or lost during the move including damage to my home upon delivery. I followed all the proper channels filing a claim with *******. The damages claim came out to over $600 with no extra protection purchased. Finally we settled on a damages payment of $239.00 which I agreed to simply for the closure of the matter. I have spent countless hours and I would dare to say over 30 phone calls to Accolade, also operating under the company name Witty Movers, who continued to give me the run around. Finally, yesterday I was told that they would not be paying me and the management refused to speak to me because they were the owner and they simply didn't want to talk to me and that life was unfair. Attached is the form from ******* confirming the agreed upon settlement amount that they refuse to pay.

    Accolade Moving & Storage Services is NOT a BBB Accredited Business.

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