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Business Profile

Towing Company

Authorized Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Authorized Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Authorized Towing has 2 locations, listed below.

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    • Authorized Towing

      8011 Beechcraft Ave Gaithersburg, MD 20879-5521

    • Authorized Towing

      375 Derwood Cir Unit G Rockville, MD 20850-1370

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a resident at one of the complex which the tow from and have been in a rental car for the pass month Ive had my car towed almost weekly due to error and guest pass validity (which the pass happen to be valid). They are rude and offer very little assist. The ***** constantly gets passed from one company to another. Its high way robbery! They will not refund your money even if they made the mistake

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday October 9th 2022, Authorized Towing towed my car which led them to causing damages more than $3,000 worth on my vehicle. They are refusing to let me get in contact with management, resolve my issue, or even speak to me regarding it. This has left me with no resolution, a broken car, a large bill, and massive daily stress due to not being able to use my vehicle. Once discussing with the county's consumer complaints department as well as looking at reviews on this business I became aware that I am not the only person dealing with these types of issues with this business. It is completely unacceptable that Authorized Parking Management and Authorized Towing are able to continue with such business practices while harming people's property and making money off of Maryland residents.

    Authorized Towing is NOT a BBB Accredited Business.

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