Reviews

I am amazed at the knowledge from JEFF and the staff. I find it SUPEPVE THANK YOU SO MUCH AND WOULD NOT HESITATE TO TELL ALL MY FRIENS ABOUT YOUR COMPANY thanks so much. Rita t*****

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made a complex fix easy for me. used much patience.

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I, a senior citizen, went online looking for Apple Help to help me and I found the same number listed here, which is currently still displayed here on Software Sockets BBB profile as of 2/10/24. She said she was apple trained and certified. After about 30mins of telling me to do things and it wasn’t working, she told me she needed to take over my screen. She used logmein123 to take control. After another 30mins having control, she said she figured out what was wrong and started showing me images to explain why I need a firewall. She said, “after 3 years of owning a computer there’s no protection anymore on it, and so you have to buy firewall protection.” I use an Apple iMac. She explained the pricing for said firewall protection: $500+ for one year, and $700+ for three years. Realizing I had been on the phone for an hour, I went to clue in my spouse and that’s when I realized this was a crook. I told her that I didn’t want to do it and wouldn’t be paying. She then got angry and said that she’d already been helping me for two hours (I checked the call time after - it was only 1 hour) and that now I was cancelling the whole negotiation and leaving her with nothing. Then I hung up on her. I then called the REAL AppleCare, and they said “woah yeah that’s a scam, we don’t charge you for helping with your computer, you do NOT need a firewall, and you need to close off the connection with them.” At that point, both me and the real Apple tech could see that they were NOT off of my computer, and also I could see my mouse moving around without me doing it. And I had not given the Apple tech control of my computer at that point. It was definitely whoever this woman was, and she was moving around the mouse remotely AFTER I had already said no and hung up. I couldn’t tell what she was doing. This is clearly a scam. Apple confirms it was a scam. All these other 5 star reviews are obviously fake reviews. Please be careful! And BBB please shut down this scam!!!!!!

You're welcome, and thank you for providing additional information about your support services. We offer services with antivirus subscriptions. Offering free support for senior citizens is a thoughtful and commendable gesture which we do. Addressing any concerns about employee conduct and ensuring a positive experience for customers is crucial, and it's good to know that you are committed to taking action when needed. Customer satisfaction is key, and your dedication to providing the best assistance possible is commendable. If there's anything specific you'd like to discuss or if you have further questions, feel free to let me know. I'm here to help!

good job thank you solve my problem...... Thank you again.

Thank you for your kind words! I'm here to help and provide information or assistance to the best of my abilities. If you have any specific questions or if there's anything else you'd like assistance with, feel free to let me know. Your feedback is valuable, and I'm here to support you!

Adam is wonderful - fixed my problem Thank you very much

You're very welcome! I'm glad to hear that my assistance has been helpful and encouraging for you. If there's anything else you need or any specific way I can support you, feel free to let me know. I'm here to help and provide information to the best of my abilities. Your positive feedback is appreciated, and I'm here whenever you have questions or require assistance!

I can tell you that Chris was in a very good with his experience and his know how of the issues I had to deal with. And patience is a very good as well. I would recommend him again any time. thank you Chris for being patient with with this older person. sincerely Connie L**

I appreciate your kind words! If there's anything specific you'd like assistance with or if you have any questions, please feel free to let me know. I'm here to help and provide support in any way I can. Your feedback is important, and I'm committed to assisting you to the best of my abilities.