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Business Profile

Retail Stores

Great Wall Supermarket

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My friend and I went there and pick up two items ( one durian fruit and small bag of rice) , and we paid by cash $19.01 around 6:30pm 11/21/22. When I opened the durian fruit at home (8:15pm 11/21/22) and I found out the fruit was rotten, so I went to the store for return. Unfortunately, I don’t have the receipt with me since my friend paid for it. So I talked to the lady who worked there, and told her I just purchased this durian and it went bad, however I don’t have the receipt. If someone can weighs the fruit, then you will know how much it cost. The lady was yelling at me just told me “ no , you can not return without a receipt, it doesn’t matter what you bought is good or bad”. I said i know the price, time and cashier machine I purchased, if you can check the cashier, the system will tell you. The lady didn’t wanna make any efforts, she was keeping yelling at me in a rude manner with a negative answer. I gave up and told her I don’t want to argue. I can’t believe this is how they serve the loyal customers.

Great Wall Supermarket is NOT a BBB Accredited Business.

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