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Business Profile

Computer Dealers

Odyssey Computers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Odyssey Computers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Odyssey Computers has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Purchase: April 1, 2024 Purchase amount, $275.10 Item purchased: **** Latititude 5580 FHD 15.6 Inch Business Laptop Notebook PC, ***** Issue: I only used this computer once and when I tried to use it again in October it did not turn on and screen was just blank. 7 mo this is too short of a time for it to be broken. I called the company and they said I could not get a refund. This is fraud because I was sold a broken computer that does not work.

    • Initial Complaint

      Date:10/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 9-26-2023 Generator defective Paid 542.41 Business has not resolve problem Order no* *******************

      Business Response

      Date: 10/23/2023

      Thank you for reaching out to us regarding your generator. We understand the importance of ensuring our customers receive products in perfect condition.
      Please be assured that the generators we sell are brand new and come with a manufacturer's warranty. If the manufacturer is denying your warranty claim, we recommend filing a formal complaint against them. As the manufacturer, they are obligated to provide you with the necessary service under the terms of the warranty.


      While we have striven to provide timely responses to all your messages and provide you with the support link specific to your product, we must emphasize the limitations we face as an online reseller. Once the generator has been used with gasoline, federal regulations prevent us from processing a return.


      To facilitate any potential refunds or replacements, it's essential for us to receive detailed information regarding the issues you've encountered. Submitting a warranty claim through the support link we provided is a crucial step in this process. Without this, we're unable to proceed with any refunds or replacements.
      We genuinely wish we could assist you further and understand the inconvenience this may pose.

      Should you have any more questions or require further clarity, please don't hesitate to get in touch.

      Best regards,

      Odyssey Computers

      Bureau Response

      Date: 10/25/2023

      Robert ********
      *** ******* ** ****** ***** ** ***** ****** ******** *****


      Dear Robert ********:

      This message is in regard to your complaint submitted on 10/18/2023 against Odyssey Computers.  Your complaint was assigned ID ********* 
       
      BBB has received a formal response from Odyssey Computers. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

      Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

      Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
      To access/respond to this complaint online:
      Go to: ****************
      Enter the following code: **************

      Sincerely,

      Wanda *******
      **************************


      MESSAGE FROM BUSINESS:

      Thank you for reaching out to us regarding your generator. We understand the importance of ensuring our customers receive products in perfect condition.
      Please be assured that the generators we sell are brand new and come with a manufacturer's warranty. If the manufacturer is denying your warranty claim, we recommend filing a formal complaint against them. As the manufacturer, they are obligated to provide you with the necessary service under the terms of the warranty.


      While we have striven to provide timely responses to all your messages and provide you with the support link specific to your product, we must emphasize the limitations we face as an online reseller. Once the generator has been used with gasoline, federal regulations prevent us from processing a return.


      To facilitate any potential refunds or replacements, it's essential for us to receive detailed information regarding the issues you've encountered. Submitting a warranty claim through the support link we provided is a crucial step in this process. Without this, we're unable to proceed with any refunds or replacements.
      We genuinely wish we could assist you further and understand the inconvenience this may pose.

      Should you have any more questions or require further clarity, please don't hesitate to get in touch.

      Best regards,

      Odyssey Computers

      Bureau Response

      Date: 10/30/2023

      Abdel ****
      Odyssey Computers *** ***** *** * *** * **** ****** ** *****


      Re: ID * ******** - Robert ********

      Dear Abdel ****:

      Thank you for your recent response to Robert ********. We have not yet heard from the consumer and are closing this case as answered.

      Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

      The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 
       
      In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 

      Sincerely,

      Wanda *******
      **************************

      Bureau Response

      Date: 10/30/2023

      Robert ********
      *** ******* ** ****** ***** ** ***** ****** ***** ** *****  


      Re: ID * ********* Odyssey Computers

      Dear Robert ********,

      We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 

      Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

      Sincerely,

      Wanda *******
      **************************

    Odyssey Computers is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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