ComplaintsforSheehy Nissan Glen Burnie

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February 17th I Traded my 2014 Denali for a 2021 Nissan armada the same day I took it home I noticed the main screen which serves as sound system as well as the back up/ front camera,GPS and entertainment center kept turning off and on by itself, I contacted SHEEHY Nissan and was told to bring it in and leave it, I was given a “loaner” 3 weeks went by and I contacted them to find out the status of it I was told by the service department that the screen issue had not been resolved because the needed to change “the whole screen/radio unit” and had to be ordered..after 2 months of waiting I contacted them again to check on the order status and I was advised by the service department that I should call the BBB to get this issue resolved so here I am..

  Business response

  05/29/2024

  We are in current contact with the guest regarding the issue.  They are working with Jelani ******** in our service department.  Due to the part being on back order, we recommended the customer to contact Nissan Consumer Affairs to force the issue.  From a dealer standpoint, they are not willing to accelerate or send us one but the consumer affairs route may expedite the solution.  

  Customer response

  06/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:  SHEEHY Nissan has not resolved the issue,I was called by them only to provide me with their “Nissan internal affairs” phone number so that I would call and open a complaint AFTER they learned that I had contacted the BBB so at this point I may go the “legal” way..thank you.
  
  Sincerely,
  
  ***** ****** ****

  Business response

  06/04/2024

  We have explained the path of getting this rectified.  Unfortunately, as a dealer, and the part being on backorder, our hands are tied.  The reason we gave Ms. **** the number to Nissan Consumer Affairs is because the complaint is now coming from the owner of the vehicle.  They will expedite the part and search through all the Nissan locations to find it.  They will force the dealer with the available part to give it up so we can perform the repair.  If we, as a dealership, call the dealer with the available part, they will tell us the part is not for sale.  Nissan Consumer Affairs is the route to go.  I left Ms. **** a voicemail with my cell phone number for her to call me back on.  This is in no way an attempt to push Ms. **** away.  This is the solution she is looking for but we need her help with calling Consumer Affairs.   

• Initial Complaint

  02/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a used Nissan Rogue from this dealership in May 2023. Paid cash, have a receipt reflecting balance paid in full. Maryland title has Nissan motor acceptance corp listed as a lien holder, but I have no lien on this vehicle as it was paid in full cash. Dealership needs to file a title correction with the MVA to fix. Dealership is not responding to correspondence and not returning phone calls. I would simply like the title correction processed.

  Customer response

  02/08/2024

  I received a call from the general manager at Sheehy.  He is working to resolve the error.  I would like to handle this at the lowest level if possible.  So I will update you if unresolved.  I thought I sent the title and proof of payment when I originally filed.  But guess it didn’t load.  I don’t have the paperwork on me, not at home.  But can send later if still needed.

  thanks so much

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on july 18,2023 i was in a car accident. on july 22,2023 i went to sheehy nisson and brought a used car. five days later the check engine light came and and i called them and talked to used car mgr Jen who told me bring it in. she checked the car and said it was a misread ad turned the engine light off. several days later the engine light came on again so i went back to Jen who the said it was my catalytic converter and she would order it and call me when it comes in. it is now october 19, 2023 and no one has called and they will not return my phone calls. Im concerned that it being past the 30 days warranty the will find an excuse not to do the work.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October 2022, I took my 2018 Nissan Rogue to the dealership to have service to check for rattling noises I was hearing under the hood. They suggested I needed new brakes and rotors for all 4 of my wheels. They kept my vehicle for 2 days, service was completed and they charged me $1200. I took the vehicle home and 2-3 days later and continued to hear the same noises that I first heard. I was told something wasn't tightened on the wheels as it was needed. Within 5 times, I still continue to hear the same noises from the vehicle, so it was then obvious to me that the service was either not done or not done correctly. I contacted the Service Manager for some help and he told me he would have a person look at the vehicle that have been employed there 40 years and the person test drove the vehicle and told me that he did infact hear the noise, but he never told me what it was. I dropped the vehicle off the next morning and left it. Issue was never resolved. I was called the next day after leaving that vehicle was done and I was charged $1200. I ended taking vehicle to another place to pay $566.00 at ******* **** to get the back breaks done and being told that whom ever placed those brakes on stating they were too small. The repairman took a video of the wheel and sent it to me. I do have that in my possession and the receipt paid for services. I am just requesting a refund for incomplete service. I have been calling Sheehy ever since and no one will return my call and they will not give me the General Manager's email address.

  Business response

  09/11/2023

  It appears we have replaced these rotors under warranty per factory spec.  See below

   

  REPLACED FRONT BRAKE PADS PER PARTS WARRANTY ****** ** ** ** ****** ********** ***** MILES

   

  Nissan provides a warranty for parts and labor not the dealership.  We want to maintain a good relationship with this client.  We did replace the brakes for the client as stated and again under the parts warranty.  Is there still an ongoing issue?  
  
  

  Customer response

  09/21/2023

  
  Complaint: 20586061
  
  I am rejecting this response because:

  Thank you so much for assisance. This email is to inform you of how negligant Shehy Nissan of Glen burnie has been. I have been a longstanding customer for greater than 10 years. Ive been having trouble with car and i was told by Shehy that I needed breaks so I got all my breaks replaced with them. Ive taken my car there numerous(5) times with No resolve. 
  

  Given issues with breaks are life threatening and a safety issue I had to get another company to assess and fix the Back brakes. The Front brakes still need to be fixed.  I have attached the invoice and Video from the company.

  
  

  Thank you,

  ******* ********

  ###-###-####

  Business response

  10/09/2023

  ***** ******* ********** **************** ***** **** *** ** **** ** ***** ** ******** ********** ******** *** ********************** ************************
  

  
  
  

  To Whom it may concern,

  
  

  We are willing to help reimburse this client a total for the rear brake repair, which totaled $527.70 back in October. We have already replaced the front brakes 3 times and the final repair included rotors that were not originally replaced with the purchase, at our expense, not a Nissan warranty situation. If the client is willing to accept this, we will have a check cut and sent by early next week to her.

  
  

  Regards,

  
  

  
  

  Phillip J. *********** (P.J.)

  Parts and Service Director 

  Sheehy Nissan of Glen Burnie & White Marsh

  ###-###-####

  *****************@sheehy.com

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had bought the vehicle in July of 2022. It had dents that weren't noticeable to the eye... That wasn't until the shine wore off. Also had a broken screen on the radio, Broken tail light, and then 6 days after having it, the engine light came on. I had paid $49,000 for a AWFUL vehicle. I asked for the radio and tail light to be fixed, went to pick it up and none of it was fixed.

  Business response

  02/02/2023

  Hello- I have no record of communication from this customer in regard to the issues stated. If we promised to do something and failed to fix then I would ask the customer to call and schedule an appointment. I spoke to the sales associate from this deal and he has not heard from this customer since the sale was completed. The vehicle is still covered under the extended warranty so the customer can either bring to us or they can take it directly to a Dodge dealer and use their warranty coverage. 

  Please let us know how we can help resolve this. 

  Thanks, 

  Ryan ********

  Sales manager-Sheehy Nissan

  ###-###-####

  Customer response

  02/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I called back after I had gotten off of work yesterday and left a message and haven't received a call back. (It is still early so I am sure they will return my call, I just am posting this because it says I have to respond in 5 calendar days and beings it's about to be the weekend I don't want to miss out. 

  
  Sincerely,
  
  Victoria ****

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went in for an oil change and tire rotation on my Nissan Maxima. It is routine that fluids be topped off and I be provided a multipoint inspection. This was not done as promised. My brake light was still on after I left so I had someone check and was told my antifreeze and brake fluid cabins were completely empty. I called Sheehy again and asked to speak with a manager but was directed to Sharicka. Sharicka, asked me to return and she would ensure the receptacles were filled. I explained that I lost a full day of work although I had a 8 am appointment I did not receive my car until 4pm. I returned and drove off the lot to have my brake light come back on.The brake fluid cabin was still empty. Sharicka told me that the brake fluid and antifreeze were not fluids they top off during the oil change and tire rotation service. Most dealers will top these fluids off but at minimum, as part of the multipoint inspection, I would expect they would have told me these receptacles were both empty before letting me pay and drive away after trusting them as the experts. Also, I saw later that they had a special for 89.00 for the very services I came in for however, I was charged 105.00 and was also never advised of this discount.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To Whom It May Concern, On Tuesday, September 6, 2022 I took my 2005 Nissan Maxima 3.5 SE *** NO. 1N4BA41E65CXXXXXX to Sheehy Nissan located at 7232 Ritchie Highway Glen Burnie, MD XXXXX, phone number (XXX) XXX-XXXX to get an oil change, a new timing chain installed because of a ticking noise I heard coming from the engine on the front passenger side of the vehicle and the service engine soon light was on. When I arrived at Sheehy I spoke with service adviser Mr. Kevin **** who scanned my vehicle then told me the catalytic converter was bad. Mr. Hull said he would take the vehicle to the back to have a diagnostic test done and he'd call me afterwards with the results. On Wednesday, September 7, 2022 Mr. Hull called and said the results from the diagnostic test showed bad hydraulic lifters and catalytic converter. Mr. Hull said Nissan no longer carried the hydraulic lifters therefore he found a salvage engine with One Hundred Fifteen Thousand miles. He also said the car had two catalytic converters. The one located in the back against the firewall was bad however Mr. Hull said it would be best to replace them both. The cost for the salvage engine and both catalytic converters would be Nine Thousand Dollars. Mr. Hull told me they did the oil change and added the additive which he said seemed to quiet the ticking noise down. He told me the hydraulic lifters needed to stay lubricated. Mr. Hull said if I get the additive every time I get an oil change the noise may eventually stop and I won't need the salvage engine. After hearing the diagnostic results I decided to get both catalytic converters replaced and add the additive every time I get an oil change. Mr. Hull said he would call me when the vehicle was ready for pick up. I received a text from Mr. Hull on the evening of Thursday, September 8, 2022 saying my vehicle was ready for pick up. On Friday, September 9, 2022 when I arrived at Sheehy Nissan Mr. Hull told me the cost of my vehicle was Three Thousand Thirty Eight Dollars and Ninety Two Cents. He told me they did the oil change, added the additive and replaced both catalytic converters. Then Mr. Hull said when he test drove my car when he put his foot in it the transmission shifts hard at high RPMs. When driving normal the transmission shifts ok. I told Mr. Hull there was nothing wrong with my transmission nor was it shifting hard when I bought my car in for service. I also said I don't drive my car hard, I do normal driving. Then I asked Mr. Hull, why didn't he mention the transmission problem when he called me Wednesday, September 7th with the diagnostic results. Afterwards I asked for the service manager. I spoke with Mr. Phillip D'Domenicus the service director on Friday, September 9, 2022. I informed him about the conversation I had with Mr. Hull pertaining to the transmission shifting hard at high RPMs. Mr. D'Domenicus told me to take the vehicle and drive it. If the car is not shifting correctly, bring it back and he would do another diagnostic test. After paying for the vehicle, when I got in my car and started it up I noticed I no longer had a full tank of gas. My gas had dropped from a full tank to a 3/4 tank of gas. I also noticed my car had been driven ten miles (see attachments). When I put the car in drive to leave, Sheehy Nissan the car hesitated before it would move. Once I got on the road the transmission shift one time then it started slipping. I drove approximately one mile, made a U-turn and took the car back to Sheehy. When I put the car in reverse to back in the parking spot the car hesitated before it would move. Mr. Hull said the transmission shifts hard at highRPMs unfortunately the transmission shifts hard and slips during normal driving. Afterwards I went back inside spoke with Mr. Hull told him the transmission was shifting hard and slipping during normal driving. I also told him I couldn't accept the vehicle like this because the transmission was not slipping when I bought the vehicle in. Mr. Hull went to get Mr. D'Domenicus the service director however he was at lunch. When Mr. D'Domenicus returned from lunch I told him I couldn't accept the vehicle like this. Mr. D'Domenicus said he would have his technician look at the vehicle and give me a call. On Tuesday, September 13, 2022 Mr. D'Domenicus left a voicemail saying there were no transmission codes showing on his diagnostic test. He also said that someone had overfilled the transmission fluid by 2 quarts and his technician would put it back to the acceptable level. Mr. D'Domenicus said once he gets more information after his technician adjusts the fluid level he'll get back with me. I have not heard from him since September 13, 2022. First Mr. Hull tries to sell me a salvage engine with One Hundred Fifteen Thousand miles. Mr. Hull also said when he test drove my vehicle when he put his foot in it the transmission shifts hard at high RPMs. Then Mr. D'Domenicus tops it off by saying the transmission was overfilled by two quarts. At this point I'm concerned. I purchased my Nissan Maxima brand new in 2005. I am the original owner and the only owner of my vehicle. My car has been garage kept. It only has 81,000 original miles which means I drive less than 5,000 miles a year. My transmission was not slipping, shifting hard nor was it overfilled by two quarts before taking it to Sheehy Nissan. Therefore I would like Sheehy Nissan to fix any damages or mistakes that they made to my vehicle. I would greatly appreciate it if you would assist me in resolving this matter. Sincerely, Lawanda *****

  Business response

  10/25/2022

  Business Response /* (1000, 10, 2022/10/19) */ Re: We received a complaint # XXXXXXXX on your business External Inbox Phillip ********** <**********@bbb-email.org> Attachments Fri, Oct 14, 4:14 PM (5 days ago) to Joe, ************@bbb-email.org To Whom it may concern, I am writing back in regard to complaint# XXXXXXXX, for client Lawanda *****. This client originally brought her vehicle to us on September 8, 2022 complaining of a "constant ticking noise from the engine when it is running", and "the check engine light is on", along with a request for an oil change and multi-point inspection. Ms. Janey's vehicle was scanned quickly in the lane by my Service Advisor, Kevin Hull, with a little handheld device. Kevin explained that there were codes for the catalytic convertor AND a transmission code in the system, but that the transmission code would not be the cause of the engine light, that would be an issue with the catalytic convertors. The client signed the repair order and authorized $275.00 to get the vehicle in and diagnosed. The technician working on the vehicle got the vehicle in at approx. 2:30 p.m. that same day September 6, 2022. I have attached a copy of the "official" first scan of the vehicle using the Nissan approved scan tool, shows a total of 5 codes detected in the system (attached). The codes were as follows: P0420 TW Catalyst sys-B1 (Engine system), P0780 Shift (Engine system), P0780 Shift (Transmission system), P1726 Throttle Control signal (Transmission system), and B2128 UART-comm (auto drive pos. system). In addition to scanning the vehicle, we also performed a multi-point inspection which pointed out that the driver's front tire needed to be replaced and the brake fluid needed to be changed. The client only opted to have the catalytic convertors replaced with all need gaskets, and the oil change with additives. The catalytic convertors are in the exhaust system and are not associated in any way with the transmission. The client picked up their vehicle on 9/9/22 @ approx. 11:37 a.m. and paid by credit card. The client got into their vehicle and drove away, only to return a short time later complaining that the vehicle was shifting hard. The Service Advisor again reiterated the fact that the vehicle had transmission codes in it at the time of arrival. The client claims that the vehicle did not shift hard before we replaced the catalytic convertors, which as said previously, has no relation to one another. The customers asked to speak to myself, and we again went over the fact that the code was present at the time of write up, but that I would have my Shop Foreman take a look at the vehicle and let me know what he thinks. With the foreman looking the vehicle over, he confirmed the hard shift, heard the noise that the customer complained about (timing chains), and noticed a few weak motor mounts under the hood. None of these other concerns have anything to do with the catalytic convertor, nor did the dealership damage them. We also noticed that the transmission was overfilled with fluid by approx. 2 quarts. Too much fluid in a lot of ways is worse than not enough. We offered a goodwill gesture to adjust the fluid level to the proper amount and would see if that would help the transmission concern. Unfortunately, whoever overfilled the fluid caused this issue and there was no change in the way the vehicle drove. We called the client to pick up their vehicle and they asked if we "put a new transmission in the car", at which point we said no, but we can if they would like to pay for one. This client is now expecting the dealership to pay for her transmission. This client has claimed that she "perfectly" maintains this vehicle. I have attached all the service records that I can find between Nissan and Carfax. This vehicle has only been to a Nissan dealership 3 times in 17 years. Once in 2020 to Nissan of Bowie and then the 2 recent visits to my store on 9/6/22 and 9/9/22. There are zero records of anyone servicing the transmission, which lead me to believe that someone without the proper training, adjusted the transmission fluid too high. This client is trying to get us to pay for a known issue on their transmission, why else would anyone have touched the transmission fluid to begin with? The only time we touched it was AFTER they complained about the already existing issue with a code and we merely adjusted the fluid to the proper level by siphoning out 2 quarts of fluid. Please let me know if you have any further questions regarding this client and/or their vehicle. Regards, Phillip J. ************ ****** Parts and Service Director Sheehy Nissan of Glen Burnie (XXX) XXX-XXXX xXXXXX *****************@******.com

• Initial Complaint

  07/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I am writing in regard to the 2019 certified pre-owned Nissan Altima vehicle I purchased at Ourisman Nissan on March 16, 2022. Per the paperwork from that day (see enclosure), it was listed that the dealership owed 1 additional keyless remote for the vehicle. After multiple e-mails and phone calls back, salesperson Nadeem ******** confirmed by phone on March 23, 2022, that the 2nd keyless remote could not be found and I should go to any Nissan dealership to get a new 2nd keyless remote and submit the cost for reimbursement. I also noticed after leaving the dealership on March 16, 2022, upon removing the protective paper on the floor, that the vehicle did not have any floor mats. On March 25, 2022 I contacted Nissan USA Customer Service (case #XXXXXXXX) to inquire if floor mats were meant to be included as part of purchasing a certified pre-owned vehicle. Nissan USA then directed me back to my dealership. After more than one month of repeated e-mails and phone calls, I was finally e-mailed the scanned Nissan Certified Pre-Owned Inspection Checklist on May 6, 2022 (see enclosure). After reviewing the Checklist, on May 9, 2022, I e-mailed a copy of the service receipt (see enclosure) for getting the 2nd keyless remote for $471.15 as well as a request for the 4 missing floor mats, which were supposed to have been included with my vehicle purchase. After repeated e-mails and calls, I have received no reply or reimbursement. Both the 4 floor mats (Nissan Certified Pre-Owned Inspection Checklist item #119) and 2nd vehicle keyless remote (Nissan Certified Pre-Owned Inspection Checklist item #159) were meant to be provided by Ourisman Nissan as part of the sale of a certified pre-owned vehicle.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Car bought on 4/8/22,cost XXXXX,84,unbeknownst to me there was wire not hooked to ac,caused water damage on the right side of my car,they are replacing mat,s but not taking the car back and not compensating me,neither of this is right,I like my car,however, I'm afraid of long term damage because the water has set in the front/back right side of car for months,and I didn't know what was going on,this will be my last purchase from nissan, I've purchased 6 nissan,s from them and 3 had issue,s including this one right from the start,one may say why do you continue to buy them,I love shopping in Glen Burnie, most of the stores/banks I frequent are within a few miles of each other,and body shape of the nissan got years ago,I'm frequent customer who be treated much better than I have,it's no way they should be allowed to at very least compensate me,and my car is still in their shop,they gave me a basic rental and said I have to bring that car back with the tank filled up,and ofcourse I also have to put gas in my own car,they said that have my car 1or 2 day,s BBB please help me to solve this problem, thank you much.

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/06/27) */ RE: We received a complaint # XXXXXXXX on your business External Inbox Joe ****** <*********@******.com> 3:58 PM (22 minutes ago) to ************@bbb-email.org, me, Michael, Mike Hello, This vehicles a/c drain was not installed properly from the factory and caused water intrusion in the vehicle. We found the problem attached the drain correctly and installed all new carpet in the vehicle (ROXXXXXX). Also provided free alternate transportation during the process. This repair was preformed under Nissans Factory warranty and the client experienced no financial burden for this repair. It is common and our policy to request that the customer return any rental vehicle with the same amount of fuel as when it was given to them. The customer has a 3 year 36k warranty from Nissan. Joe ****** General Manager - Sheehy Nissan of Glen Burnie C - XXX-XXX-XXXX 7232 Ritchie Highway, Glen Burnie MD 21061 Consumer Response /* (3000, 7, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello I did experience financial harm,my car is 2 months old yes they replaced the carpet,but why shouldn't they compensate me,I took the car to vacuum the water out twice myself, this company is terrible I will never buy another nissan,and if I did it wouldn't be from sheeny Glen Burnie, whether I like the store,s,business or not,when someone go through what I've been through with at least 3 nissan,all from this business to compensate me for anything I've been through including lot,s of anxiety, it's a brand new car,nissan should have done the right thing and replaced the car it came with a manufacturer defect,I mean am I living in a different world,Thank you,but No I do not accept anything that they,ve done.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello on 2/4/2022 I purchased a 2018 Nissian rouge from Sheey Nissian in glen burnie md. I was already pre approved with my bank in fact due to communication problems with the bank I learned my pre approval was only good for 4 days which left me less than 24 hrs to find a car. I went online to Sheey website found what I liked called Nissian spoke to Jerome who was my salesman he sent the car to get cleaned up I went right down that night when I got off of work test drove the car and purchased it. The next day when I went to get in the car I noticed the back of it looked like it was in a accident the bumper in the back on the driver side was unclipped and had a square like area on the bumper that been filled with joint compound. I than checked the front driver side bumper and realized that to was not in its clips and the gap in between the doors was noticeably bigger than that of the passenger side that looked great I took it right down to Nissian my sales man Jerome and another guy looked at it and offered to fill the gaps in my bumper with joint compound which is not what I want I would like the car fixed the correct way (bumpers held up with the clips) not to mention the color blue does not even match the same color blue as my car. I asked why it was not on carfax and was told they only have to report over$ 300 but regardless you can look at the car and see someone hit something. If I would of seen all this the night I purchased the car it would of made a big difference on me choosing this vehicle and or paying the amount I did at $29,191.44

  Business response

  04/12/2022

  Business Response /* (1000, 6, 2022/04/04) */ We have offered to replace the items Mr. ******** requested. Thank you, Melissa J. Sheehy Nissan of Glen Burnie Pre-Owned Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩