Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2025, I purchased a 2018 Acura TLX from Sheehy Nissan of Glen Burnie and experienced several instances of deceptive sales practices and breaches of ***************** Advisor ****** misrepresented the extended warranty and VIP service package. He presented them as a single item, failing to disclose they were separate charges. This resulted in me being charged for both, when I believed I was purchasing one product.During negotiations, Sales Manager ***** **** agreed to waive the car registration and titling fee. However, I was charged the full amount on my sales contract. When I addressed this, he denied the ***************** Advisor ****** stated that, due to my credit, the purchase of a $900+ Resistall car protection product was mandatory for loan approval. This is a deceptive practice. Upon returning to the dealership, I discovered the Resistall product was never applied to my vehicle, despite being charged for it.I have attempted to resolve these issues with the dealership directly, but have been met with uncooperative responses. I have documentation to support these claims.

  Business Response

  Date: 03/25/2025

  Every customer sign a notice stating that the purchase of products is not required for rates or financing, Ms. ***** signed this form also. Any product that is purchased may be cancelled by the customer at any time. A dealer would never waive the registration fees as this fee is not negotiable and is required by the state to have the vehicle titled and registered. any questions or concerns from Ms. ***** may be directed to the General manager **** **** Sheehy Nissan Glen Burnie

  Thank you

   

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Nissan Pathfinder in Sept 2023 from the ********* location. Within the past year several items/problems have arose that indicated the car was not in the condition specified at time of purchase (including the replacement of the front fender due to previous owner negligence). I have reached out to the dealership at *********, where I purchased the car, as well as the dealership at **** Burnie, where I had service done, regarding concerns about the car's condition as well as ineffective service received at service appointments. I reached out to the managers of both dealerships and did not receive a response. I reached out to the owner who managed to get both managers to "attempt" to reach out to me. However, I have yet to receive a resolution or any follow up from any store. I will attach emails outlining the entire concern that I sent to the managers as well as the owner. No response has been received in over 2 months and the problems continue to linger.

  Business Response

  Date: 01/10/2025

  This vehicle was sold to this client on 9/9/2023 at ****** miles and was inspected at the ****************** location. There are only 4 total repair orders on this client, one being the Maryland State Inspection.
  

  RO#****** on 9/6/2023 @ ****** miles for State Inspection. The work performed is as follows; oil change, wiper blades, 4 tires, alignment, front pads and rotors, and something titled "engine mechanical", could just be a battery, but that is a guess?
  RO#***** on 3/27/2024 @ ****** miles for a VIP Oil change and rotate of tires
  RO#****** on 8/27/2024 @ ****** miles for VIP Oil change, rotate and client paid for a fender liner
  RO#****** on 10/7/2024 @ ****** miles for the rear hatch not open. We found broken wires at the latch, and the client only paid for the diag. And opted to not have the repair done. We also recommended maintenance items that were also declined (fuel induction service, CVT fluid exchange, Brake fluid flush, rear pads and rotors and alignment).

  This client's BB case said that she was going to attach emails outlining the concern, but I do not see those and have no idea what her actual concerns are. She noted that "items/problems have arose that indicated the car was not in the condition specified at the time of purchase". If that is her issue, she should be talking with the selling dealer, which was not here.
  If the client is specifically speaking about the "most recent" issue with the hatch (almost 3 months ago now). I don't think there is an issue with the vehicle "not in the condition" at the time of purchase. The client didn't complain about the rear hatch being an issue until 16 months and an estimated ****** miles later. 
  This was a used car purchase, and the vehicle was approx. ***** miles away from being out of warranty 16 months ago. The past 2 visits, 8/27/24 & 10/7/24, her mileage was already out of the bumper-to-bumper Nissan warranty, which expires at ****** miles. 
  At some point, this vehicle becomes the client's responsibility and no longer the selling dealer. As you know, we give 30 days or ***** miles or up to 90 days ***** miles, depending on the level of vehicle. In this particular case, the client had almost ***** miles of warranty remaining and now it is over. It seems to me that she is just upset that she now needs to pay for a repair needed.
  I have supplied all of the receipts from this location, but I cannot pull up Infiniti's state inspection. I have done a screen print which shows the date, mileage and brief descriptions of the services they did.
  Let me know if you need anything else.
  
  Regards,

  
  

  Customer Answer

  Date: 01/19/2025

  First - the response from the company was disrespectful and heinous - which is not unexpected thus far.   To accuse someone of not wanting to pay for their car is callous and uncalled for.  

   

  I'm not sure why all of the uploads did not attach, but I have placed them all here in a ****** doc so anyone can view them:******************************************************************************************************;

   

  I had concerns dating back to 11/2023, less than 2 months after purchasing the car regarding it's condition when the bumper started falling off and I was told "they could ***lace clips" but nothing else.  

   

  I do also admit, there is an email I cannot locate, however I did send a long email to both managers of the ********* location and ******************************* location (it was the same email) outlining all of my concerns of the past year.  I also CC'd it to **** Sheehy in the beginning of November after I received no response from either manager which prompted both to try an placate me and respond generically to my concerns.  But after that email there was no further contact made, even though I asked more questions of the manager in the Annapolis store.  

   

  I could go into length detail, but here is the main facts:

   

  1. I had to have an entire bumper ***laced less than 60 days after purchase.  I'm sure you could say "the customer did it" - I don't recall putting glue on my car, but whatever.  I did reach out to the store.  No real answer.  

  2. In the bumper fiasco, it also was found out that I was missing a fender liner.  I feel like inspections should have shown that. 

  3. I was told front and back breaks were ***laced prior to my pick up in 9/2023 - suddenly a year later, my back breaks are "at a 3" when I barely put ****** miles on it?  

  4. I leave a car for service and ask for a service to be done (***lacing a guard that I had purchased at a prior service).  I was told it would be done while my car was there.  My car was there for 8 hours - it was not done.  It was sitting in the parking lot for four of those hours.  I was told I could wait up to 2 more hours if I wanted it done that day at pick up.  Slightly ridiculous considering I was told it would be done and it was there for 8 hours.  

  5. I speak to a service *** about my trunk not opening and was told I could have it looked at on a Saturday.  Only to go there and be told that isn't done on Saturdays.  

   

  If you all want to be dismissive and say I don't want to pay for my car to be serviced, at MINIMUM please refund what I paid for my VIP service and I will never come to a Sheehy location ever again.  I have bought four cars from this company because all previous transactions were incredible.  I don't know what happened in the 8 years since I last purchased a car from here, but I've never been treated this way and I expected more from a company that, I previously said, didn't just treat me like "a woman who is clueless about cars".  

   

  My father was a mechanic (was, he is deceased) and if he were here he would also tell me that there was more damage to this car than previously indicated.  And if I didn't currently owe more on it than it's worth, I'd get rid of it in a heartbeat.  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22748962
  
  I am rejecting this response because:  First - the response from the company was disrespectful and heinous - which is not unexpected thus far.   To accuse someone of not wanting to pay for their car is callous and uncalled for.  
  
   
  
  I'm not sure why all of the uploads did not attach, but I have placed them all here in a ****** doc so anyone can view them:******************************************************************************************************;
  
   
  
  I had concerns dating back to 11/2023, less than 2 months after purchasing the car regarding it's condition when the bumper started falling off and I was told "they could ***lace clips" but nothing else.  
  
   
  
  I do also admit, there is an email I cannot locate, however I did send a long email to both managers of the ********* location and **** Burnie location (it was the same email) outlining all of my concerns of the past year.  I also CC'd it to **** Sheehy in the beginning of November after I received no response from either manager which prompted both to try an placate me and respond generically to my concerns.  But after that email there was no further contact made, even though I asked more questions of the manager in the ********* store.  
  
   
  
  I could go into length detail, but here is the main facts:
  
   
  
  1. I had to have an entire bumper ***laced less than 60 days after purchase.  I'm sure you could say "the customer did it" - I don't recall putting glue on my car, but whatever.  I did reach out to the store.  No real answer.  
  
  2. In the bumper fiasco, it also was found out that I was missing a fender liner.  I feel like inspections should have shown that. 
  
  3. I was told front and back breaks were ***laced prior to my pick up in 9/2023 - suddenly a year later, my back breaks are "at a 3" when I barely put ****** miles on it?  
  
  4. I leave a car for service and ask for a service to be done (***lacing a guard that I had purchased at a prior service).  I was told it would be done while my car was there.  My car was there for 8 hours - it was not done.  It was sitting in the parking lot for four of those hours.  I was told I could wait up to 2 more hours if I wanted it done that day at pick up.  Slightly ridiculous considering I was told it would be done and it was there for 8 hours.  
  
  5. I speak to a service *** about my trunk not opening and was told I could have it looked at on a Saturday.  Only to go there and be told that isn't done on Saturdays.  
  
   
  
  If you all want to be dismissive and say I don't want to pay for my car to be serviced, at MINIMUM please refund what I paid for my VIP service and I will never come to a Sheehy location ever again.  I have bought four cars from this company because all previous transactions were incredible.  I don't know what happened in the 8 years since I last purchased a car from here, but I've never been treated this way and I expected more from a company that, I previously said, didn't just treat me like "a woman who is clueless about cars".  
  
   
  
  My father was a mechanic (was, he is deceased) and if he were here he would also tell me that there was more damage to this car than previously indicated.  And if I didn't currently owe more on it than it's worth, I'd get rid of it in a heartbeat.  
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a service through the companys website for an oil change and tire rotation, which was advertised at $99.95, taxes included. However, when I arrived at the dealership, the price had increased to $123.80 When I inquired about the price discrepancy, the employee explained that the prices listed on the corporate website are inaccurate and that they have repeatedly asked corporate to update or remove those prices. Despite this, the inaccurate pricing remains on the website.If the company advertises specific pricing through its corporate website, customers should be able to rely on those prices being accurate and honored at all service locations. I am requesting a refund for the difference between the price I was quoted ($99.95) and the price I was charged ($125.13). Additionally, I ask that the company update its website immediately to reflect accurate pricing to prevent misleading future customers.This situation has caused inconvenience and frustration, and I trust the company will take steps to address both my individual concern

  Business Response

  Date: 11/15/2024

  Good Afternoon!

  Thank you for reaching out to us in regards to this issue although I wish we had the opportunity to resolve it during your visit.  Based on the screen shots of the appointment making page on our mobile site, it does say $99.95 "estimated charges" with an arrow to gather the explanation of that.  Pricing can change for labor rate, shops supplies, oil, and many other items immediately and for that reason, we use "estimated charges" for that reason.  I am still going to look into it to make sure you were not overcharged for anything you did not receive.  Also, keep in mind the $99.95 is non inclusive of taxes/fees.  Let me gather more information and I will respond soon.  Thank you for your time and understanding.  

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September ******* I schedule my car for a ****** factory required maintenance. This service is ***** for regular price and ***** with the VIP club price and I'm a member so I would be paying *****. I left my car over that weekend to get the service, I was called and notified that I needed to replace my engine air filter which I let them know it was included in the package. I picked my car up that Monday, Sept, 30th. That Wednesday on my way to work my hood started smoking which has never happened before or have I had any issues out of the car. I had to start my tour so I wasn't able to check my car until I got off that morning. I called the service center informed them of the issues that morning, I noticed I didn't have new radiator hoses which was apart of the package from me trying to determine why was my car overheating. I let the service coordinator know about all of this, also I didn't see certain things on the invoice that I had concerns about. I had to get my vehicle towed back there which I paid for and it wasn't until they called back letting me know the problem that they don't do the ****** maintenance service anymore but I never was told. Therefore I feel like this was a breach of contract. I showed them the service that I wanted and they never told me that they didn't offer it, they let me pay them ***** which was a 20 dollar discount which I would have declined to get the service that they were doing had I know. I feel like a lot wasn't done to my vehicle and I'm seeking a full reimbursement due to this breach of contract. I feel like they were untruthful and ******* me out of hard earned money, it wasn't up to them to decide what to do with my car without letting me know what was going on. The supervisor Jalini is the one who said this. The service advisor ******* ****** probably would have never told me anything had I not have found out.

  Customer Answer

  Date: 10/16/2024

  The pictures that are provided are the invoice, the 60k services, and the services I didn't see on the invoice. Again nothing was told to me about them not providing the service anymore, this was done maliciously with the intent to deceive me into believing I was getting the service done that was clearly shown and acknowledge by the service provider. 

  Business Response

  Date: 10/24/2024

  Good Afternoon,
  After gathering some information I was able to uncover some information regarding the 60k service interval and the work that needed to be completed.  Using both manufacturers manuals(attached) you will see there is no mention of a radiator hose that needs to be replaced for a 60k.  Since we are not an Infiniti dealership, we used at ****** which is a similar vehicle but you can also see in the Infiniti manual, no mention of a radiator hose needing to be replaced.  The radiator hose is considered an inspect and replace if necessary item.  The smoking of the vehicle was completely unrelated to the radiator hose.  After bringing the vehicle back it was found that the heater hose which is up closer to the dash near the fire wall was creating the smoke.  The heater hose is also not something replaced during a 60k.  ***** ******, my service lane manager explained this to Mr. ********** during his visit. 

  The customer appears to have gotten more of a discount as the quoted price on the picture he provided was $1444 not including taxes.  He paid $1420.15 including taxes.  He did not pay for something he did not receive.  

  
  

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22420085
  
  I am rejecting this response because:
  I acknowledge that the heater hose was something totally unrelated and I explained that from my car over heating it lead into me investigating that my radiator hose wasn't replaced, which led me to check my invoice and see not only the radiator hoses weren't on there but a couple of other things weren't listed. You're not giving me an explanation on why wouldn't these things be told to me before I had my car serviced. This is very misleading of a business to advertise a service and tell you that some things aren't done only when I find out the way I did. This is fraudulent activity to with hold information on a service that I'm paying for. Besides the radiator hose not being replaced I don't see anything for the brake flush, 4 wheel alignment, and engine air filter which I was called about while my car was being serviced and they recommended a change and I had to tell ******* that it was supposed to be done with the service. After getting my car service for the heater hose ***** to me that he had to top off my brake fluid and I told him that it was suppose to be flushed and fill during the service and he just shook his head. This type of activity draws a question mark on all the services that were supposed to be completed on my vehicle. Again no one told me that this service wasn't done anymore until the supervisor Jalini told me over the phone. Something needs to be done about this because no one should be able to do what they want with your vehicle when you are in agreement with a particular service being done without the knowledge of the customer. 

   

  Sincerely,
  
  ****** **********

  Business Response

  Date: 11/01/2024

  My apologies for the delay in my response.  I was gathering some more information from Mr. *********** visit that my service manager nor myself had.  It has been brought to my attention that ******* explained that the paper showing the 60k inclusions was dated information to the client at the time of the write-up. The main sticking point at the time of the write-up was the price of the services that were 2 years old and outdated and that we no longer use. We looked up his vehicle and what services were due at that mileage. ******* explained everything to him and if he wanted to stay at that price. The client is showing us old print material we no longer go off of.We worked with the client to fit his needs and now he is punishing us for that.  There is a combination of two things happening here, an old brochure vs. following his specific vehicle manual for appropriate services while trying to keep the price in that same range of his expectations from the brochure.  Based on this, the information was conveyed at the time of write up and there was no miscommunication regarding what was done and what wasn't because Mr. ********** was trying to keep the bill the same price.  

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22420085
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** **********

  I'm not sure if you're understanding what I've been saying the entire time. My complaint is that no one ever told me about the service being out dated. When I brought my car in for the 60k recommended service everything that I presented them was excepted. Not until I had to bring my car back for the other service is when I found out things weren't done to my car. A contract was presented and excepted. My receipt for the 60k recommended service doesn't say anything about, if parts still are intact it doesn't need to changed. It's recommended after 60k miles. And again no one informed me of this service being out dated, if they did I would've opted out and took it somewhere else. You can not adjust a contract based on what you want down the line. This is highly illegal and in legal terms a breach of contract. If you have read my previous complaints I let you know I found out that the service was out dated from Jalini after, not before!!!! 

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ****** **********

  Business Response

  Date: 11/07/2024

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Thank you.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint and claim against Sheehy Nissan of Glen Burnie regarding the prorated warranty for a battery replacement for my 2014 Nissan Pathfinder.For the past two weeks, I have contacted multiple Nissan dealerships in ************** to honor the remaining terms of the Nissan brand battery installed on December 24, 2020, which has an 84-month warranty. Unfortunately, all the dealerships informed me that they could not honor the warranty for a new battery and advised me to contact the original dealer from whom I purchased the vehicle.I reached out to Sheehy Nissan of Glen Burnie and spoke with a representative who emailed me a document indicating that I should receive at least a 50% prorated discount for a new battery. However, despite multiple attempts to contact both the Service Manager and Service and Parts Director through various means, I have not received any assistance or communication to resolve the issue of replacing my battery or finding an alternative solution.The battery became completely defective in September 2024, which means there is still at least 50% prorated time remaining on the warranty. This situation has caused significant inconvenience, and I am seeking your immediate assistance in resolving this matter.

  Business Response

  Date: 10/08/2024

  To Whom it may concern,

   

  This client never had this battery replacement done at Sheehy Nissan of Glen Burnie. Mr. ******** had those repairs done at Sheehy Nissan of ****************, which the organization sold to ****************/H ****, back at the end of 2023. The client did call here asking for assistance and spoke first to the Service Manager, ***** ****** and then again to my Service Lane Manager, ****** ********. By the time the client had spoken to ******, I had already sent an email to the client with all the information that I could find. We do not have access to the client's records from another location and the history has been purged from our system, since this transpired 4 years ago. I did however run a **************** History that any Nissan Dealership can do Nationwide. I highlighted this particular repair, with the date and part number "starred" next to it, along with a copy of Nissan's Interstate Replacement Battery chart. This chart shows that the client is indeed within 46 months of an 84-month warranty. With that being said, this means that Nissan would cover 50% of the cost for the battery, but the client would be responsible for the other 50% and any labor associated with the repair. In my email, I told the client that this information that I sent him should be sufficient enough for any dealership Nationwide, to replace the battery and have Nissan pay their portion.

  The client seems to have an issue with the Dealerships in ********, where he now resides. I cannot make any Dealership help this client, even though they should with the evidence that I sent him. I'm not sure why this client is "calling out" the one placed that actually spent time to try and help, even when that one place has never worked on his vehicle in the past. Attached, you will find my original email to the client, a copy of the full service history (starred like promised) and a copy of the Nissan Interstate Replacement Battery chart. If you take the time to check the "locations" of all the work performed on this vehicle at Nissan dealers, you will see 6 total trips to Sheehy Nissan of **************** and then 9 total visit to ******** area dealers. You will not see any visits to Sheehy Nissan of Glen Burnie. If I were the client, I would be calling Nissan Consumer Affairs phone number at 1-800-NISSAN-1. At that point, I would be giving them all the information that was sent to me and saying that no one in ******** will help me. I'm sure that Nissan Corporation could help this client get to a dealership that would help to take care of his vehicle. Please feel free to contact me if you have any further questions or need any further information.

  Regards,

   

  ******* J. ***********

  Parts & Service Director

  Sheehy Nissan of Glen Burnie

  *********************

  ****************************************************************** 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22396115
  
  I am rejecting this response because: I need either the Director or Manager to call me, so we can get this issue resolved.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 10/09/2024

  Good Morning!  The last response was from my Service Director with all of the applicable information needed to make a decision.  We have no prior history with Mr. ******** at Sheehy Nissan of Glen Burnie other than the current open ticket for the battery.  He has been to his local dealership quite a distance away from us that tells me he has some kind of relationship with them.  This entire situation is a little confusing as to why Mr. ******** would open a BBB complaint against us when we are trying to point him in the right direction.  This is not a Sheehy Nissan of Glen Burnie issue.  The issue is with Nissan Corp./Warranty which is why we gave Mr. ******** the phone number to Nissan Consumer affairs.  They will contact his local dealership to work with him.  Our location to Mr. ******** does not make this a convenient transaction for him.  He should be working with his local dealership.  We have provided him with all the information he needs.  I hope he finds it helpful and gets the assistance to his satisfaction.  Thank you.

  ***** List

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22396115
  
  I am rejecting this response because: No one from Sheehy Nissan of Glen Burnie call me back as yet to have this issue resolved.

  I would appreciate a call from either the Service and Parts Director (** **********) or Service Manager (***** ******), to have us come to an resolution.
  
  
  Sincerely,
  
  **** ********

  *************

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Nissan sentra for my daughter on May 25th and the buying process was relatively painless however the "after" was anything but that....The temporary tags were extended once because the hard tags did not come in so on today's date I went in to find out the status of the hard tags and get another temporary tag because hers expires tomorrow...(Be advised there are no flags on that vehicle or any of my other vehicles and insurance is paid up for the year)...I was told by 2 managers that they could not issue another temporary tag and to just tell my daughter to show the police the bill of sale if pulled over....When I explained to one of the managers that's not how it works when driving with expired tags...He in turn said they would pay the ticket if received and I in turn said I need you to act with the same urgency in contacting MVA your dealership did in selling me the car because myself and my daughter do everything by the book with driving.....He had no idea who he was talking too and I did that on purpose because I know the law extremely well and it's a reason for that....The manager was dismissive, not helpful and literally told me to essentially ask my daughter to break the law.....I want the hard tags I paid for so I can legally drive the car I paid for

  Business Response

  Date: 09/12/2024

  I thought I responded to this already but this has been resolved and there were hard plates given to this customer a day or two after the initial conversation.  This can be closed.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 17th I Traded my 2014 Denali for a 2021 Nissan armada the same day I took it home I noticed the main screen which serves as sound system as well as the back up/ front camera,GPS and entertainment center kept turning off and on by itself, I contacted SHEEHY Nissan and was told to bring it in and leave it, I was given a “loaner” 3 weeks went by and I contacted them to find out the status of it I was told by the service department that the screen issue had not been resolved because the needed to change “the whole screen/radio unit” and had to be ordered..after 2 months of waiting I contacted them again to check on the order status and I was advised by the service department that I should call the BBB to get this issue resolved so here I am..

  Business Response

  Date: 05/29/2024

  We are in current contact with the guest regarding the issue.  They are working with Jelani ******** in our service department.  Due to the part being on back order, we recommended the customer to contact Nissan Consumer Affairs to force the issue.  From a dealer standpoint, they are not willing to accelerate or send us one but the consumer affairs route may expedite the solution.  

  Customer Answer

  Date: 06/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:  SHEEHY Nissan has not resolved the issue,I was called by them only to provide me with their “Nissan internal affairs” phone number so that I would call and open a complaint AFTER they learned that I had contacted the BBB so at this point I may go the “legal” way..thank you.
  
  Sincerely,
  
  ***** ****** ****

  Business Response

  Date: 06/04/2024

  We have explained the path of getting this rectified.  Unfortunately, as a dealer, and the part being on backorder, our hands are tied.  The reason we gave Ms. **** the number to Nissan Consumer Affairs is because the complaint is now coming from the owner of the vehicle.  They will expedite the part and search through all the Nissan locations to find it.  They will force the dealer with the available part to give it up so we can perform the repair.  If we, as a dealership, call the dealer with the available part, they will tell us the part is not for sale.  Nissan Consumer Affairs is the route to go.  I left Ms. **** a voicemail with my cell phone number for her to call me back on.  This is in no way an attempt to push Ms. **** away.  This is the solution she is looking for but we need her help with calling Consumer Affairs.   

• Initial Complaint

  Date:03/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lied to me about the terms and conditions of the loan causing me to have a negative **** on my credit that they refused to correct. They promised to add two features to the automobile if I purchased the vehicle that day which I did ,but two months later I showed up for my add ons and they refused to do it they said they couldnt honor the salesman promise to make the add ons because he didnt put it in writing. Leaving me in a car that I didnt approve of if not for the add ons.

  Business Response

  Date: 03/25/2024

  Good Morning!  I am the new GM here as of 1/2/2024.  Doing a quick search for this customer shows that a *************************** Maxima (VIN: *****************) was purchased on 5/13/2020.  It seems if this was a real issue I would see some kind of trail of emails/phone calls in our system referring to something in the complaint but I only see communication regarding the interest/purchase in the Maxima.  ***************** emails were sent to this guest after the purchase with none being opened or replied to.  Unfortunately, I would like to be of more help but with this purchase taking place almost four years ago, I don't think there is much I can provide. 

• Initial Complaint

  Date:02/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used Nissan Rogue from this dealership in May 2023. Paid cash, have a receipt reflecting balance paid in full. Maryland title has Nissan motor acceptance corp listed as a lien holder, but I have no lien on this vehicle as it was paid in full cash. Dealership needs to file a title correction with the MVA to fix. Dealership is not responding to correspondence and not returning phone calls. I would simply like the title correction processed.

  Customer Answer

  Date: 02/08/2024

  I received a call from the general manager at Sheehy.  He is working to resolve the error.  I would like to handle this at the lowest level if possible.  So I will update you if unresolved.  I thought I sent the title and proof of payment when I originally filed.  But guess it didn’t load.  I don’t have the paperwork on me, not at home.  But can send later if still needed.

  thanks so much

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 18,2023 i was in a car accident. on july 22,2023 i went to sheehy nisson and brought a used car. five days later the check engine light came and and i called them and talked to used car mgr Jen who told me bring it in. she checked the car and said it was a misread ad turned the engine light off. several days later the engine light came on again so i went back to Jen who the said it was my catalytic converter and she would order it and call me when it comes in. it is now october 19, 2023 and no one has called and they will not return my phone calls. Im concerned that it being past the 30 days warranty the will find an excuse not to do the work.