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Business Profile

Utility Water Company

Glenwood Water & Sewer CO. LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Glenwood Water & Sewer Company never send a statement; they only send invoices. Invoice due date is not same due date listed in terms of Howard County deferred water contract. Past invoices received do not satisfy terms of contract (paragraph SIXTH stating that each Lot owner shall receive an annual STATEMENT). Glenwood Water Company threatens legal action before payment late date. Requesting Glenwood Water & Sewer Co. LLC provide account statement for **** ******* **. account number/address current amount due annual amount due remaining term outstanding balance date of final payment The deferred water charge is long-term liability, requiring accurate accounting and billing according to terms of contract.

Glenwood Water & Sewer CO. LLC is NOT a BBB Accredited Business.

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