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Business Profile

Beauty Supplies

Greenway Beauty Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 10 2022 I went into the Greenway beauty to purchase a hair product. When I got the product home to use it, the hair product which was a 4 by 4 lace frontal obtained a plastic adhesive that did not allow it to stick. I took the product back to the store and dealt with the manager who then said they had a no money back policy but I could get a store credit. I didn't want the store credit but that was my only option too not be stuck with the product I purchased.However I have visited this store three times in the last 4 months to get another 4 by 4 lace frontal with my store credit and they still only have the same product. I have indicated to the manager that I only came to her store for that purpose and there is nothing else I want to purchase from there. I have even asked since it's been 4 months and she isn't even trying to order a different product can I just get my money back? The she starts to act like she doesn't understand what I'm asking. I feel at this point I should be entitled to my money back since I have been waiting patiently for 4 months. Please help

Greenway Beauty Supply is NOT a BBB Accredited Business.

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