Business ProfileforHer Imports LLC

I ordered 3 bundles, lengths 20", 22" and 24". Upon receiving the bundles, they smelled awful, the color was light brown and the biggest complaint was after washing the hair I noticed 2 of the bundles were the same exact length. I received the bundles on 12/28 in preparation to get my hair done before the New Year. I have ordered from them in the past about 2 yrs ago and was able to have the hair installed directly from the package so when I received this hair that needed to be washed and dyed prior to install took additional time that I did not have. I emailed the support team to along with photos to show 2 of the bundles were the same length. A girl called me that told me they needed the blue straps that was on the hair as if that would help resolve. I had to go in the trash to retrieve them but I did so. Only to receive a reply that made no sense nor did they offer any resolution. I paid $425 to have 3 lengths of bundles. In the photo it is clear that the 20" bundle and the other 2 bundles do not have a 4" difference. The difference was 2" which I measured which means they sent me 2 bundles 22" and put the wrong strap on one of them. I asked that they refund me for 1 24" bundle or send me the 24" bundle as it is not my fault their manufacturer made a mistake. When I received their reply that offered no resolution I let them know that I would be filing a complaint with the BBB. $425 is alot to pay for hair and not receive what I ordered on top of the other issues. Please help to find a resolution that is fitting. They also sent me an email asking for feedback when I clicked the link its as if they blocked me from being able to do so. Thanks.