Complaints

This profile includes complaints for Bozzuto & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bozzuto & Associates Inc

  6406 Ivy Ln Ste 700 Greenbelt, MD 20770-1441

  
• 

  Greenwich Place at Town Center

  10090 Mill Run Circle Owings Mills, MD 21117

• 

  Fuse Cambridge

  165 Cambridgepark Dr Cambridge, MA 02140-2485

• 

  Bozzuto Management Company

  155 Federal St Ste 700 Boston, MA 02110

• 

  The Pioneer

  1760 Revere Beach Parkway Everett, MA 02149

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into ***** Apartment located at ********************************, San Francisco, California ********* in April 2023, and have been hearing noise from the Skydeck since then. We chose to live on the penthouse level because we planned to avoid any noise above us. Due to the unique features of the Skydeck, we are the only unit that could hear noise from upstairs after we discussed it with neighbors on the same floor. It is because they have wooden stairs and uneven tiles right above our unit and never fixed them.We have been patiently communicating and cooperating with the management team to diagnose the issue, and yet they refused to provide any instant solution to minimize the sound coming from Skydeck. We started hearing banging noises at 2 am, 3 am, and 4 am every week continually. This is unacceptable and we really don't know what should we do with this situation.So far, the management team hasn't been proactive in offering alternative solutions like transferring to another unit or lowering the rent but kept asking us to contact the front desk at night when we hear noise. People come and go, we can't contact the front desk every time we hear noise in the middle of the night, which doesn't alleviate the noise happening to begin with.

  Business Response

  Date: 11/17/2023

  Good Afternoon,

  Bozzuto management company took over management duties of this building in September 2023 

  I met with the residents on Friday 11/10/2023 we put in place some temporary safe guards to help mitigate potential noise. 

  We have a potential fix slated for the week of 11/27/2023. this has been communicated to the residents. We will continue to follow up on this until fully resolved. 

  Thank you, 

  **** ******* 

  Regional Portfolio Manager 

  Bozzuto Management Company

  Customer Answer

  Date: 11/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  Hi ****,

  Thank you for your response.

  I only have the option to accept or decline the response, and I would like to keep this case open until we resolve the issue within the time frame you provided. Please keep me posted and feel free to reach out if you have any questions. Thank you.

  Regards,
  
  ****** ***

  Customer Answer

  Date: 11/21/2023

  Good afternoon,

  I hope this message finds you well.

  Thank you for helping with my complaint. I do see that my case will be closed and a review will be posted. 

  Could you please let me know if I'm able to re-open the case in the future regarding the same issue? In addition, I don't see this company from BBB website anymore, would you please share a link of their webpage with me? Thank you!

  Best regards,

  ******

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my move out fee years ago when I live at in of the properties, they labeled it as unpaid and put it in my credit report effective my moves in the future. They have not help or resolve issue

  Business Response

  Date: 11/27/2023

  We are unable to respond to this complaint as she did not give us the name of property or location in order to identify and investigate the complaint.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 15, 2023, my fourteen-year-old dog *****, a Shih Tzu, was violently attacked unprovoked by a neighbor's dog (Husky) in the lobby in front of the leasing office that was still open at the time of the incident and was captured via The *********’s CCTV. When I asked the leasing associate, *****, if he witnessed the incident, he stated, "I was minding my business," which was inappropriate, especially knowing my dog was being attacked. On October 16, 2023, ***** had to be euthanized due to the injuries sustained from the attack. At this point, I am very disappointed with how this serious incident was handled. Nevertheless, I was advised by management (*****) to exchange phone numbers with the Husky owner, ******** ******, to inform her about *****’s condition and compensation. Additionally, The *********’s Management could not advise me of the policies and procedures for this type of incident regarding what The *********/The Bozzuto Group is responsible for. Moreover, I have asked several times for the incident report, which I am still waiting to receive, and I am not sure if one was completed. This is very upsetting and heartbreaking. I raised ***** for thirteen years out of his fourteen years of life; he was more than my emotional support dog, he was my child with paws; and to witness him being grabbed and held by the throat helpless, was traumatizing. At this point, I don’t believe that the owner will compensate me for the emergency room bills, and If she does not pay, The *********/The Bozzuto Group should be responsible, especially due to the fact that it happened inside of the building. If this had happened to someone’s child, it would have been handled differently!

  Business Response

  Date: 11/09/2023

  Dear BBB,
  
  Upon communication of the described incident included in the complaint, Management stepped in to address the incident.  An internal incident report was distributed and a notice was issued to the resident whom owned the husky. Per internal policies and the lease agreement, pets must be removed within the stated time period if an incident occurs.  The pet was removed within the timeframe included in the notice.  Incident reports are for internal use only and video footage cannot be shared to ensure the privacy of all residents.  If an incident occurs involving resident pets, the resident should take appropriate legal action against the involved pet owner to ensure compensation is received.    This information was communicated to the resident and was instructed to exchange phone numbers with the resident involved.
  
  Should you have any questions, please do not hesitate to reach out.
  
  Sincerely,
  
  ***************************
  Property Manager
  ************* 

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My building sent an email at 8:01 AM on 9/27/23 at 8 AM on 9/28/23 for up to 36 hours, residents would have no power/water due to scheduled construction by *****. I called ***** asking why we received no notice for planned outage, and they said they have no outage planned in their system so it must be planned by our building. Of note, the building is currently expanding and constructing a second apartment complex next door. An apartment building directly next to us was unaffected by these outages which makes it seem as though this was related to the construction our building is doing to expand rather than city maintenance, which is further supported by ***** refuting planned outage/maintenance. We asked for hotel accommodation as we have two dogs, as well as compensation for all of our groceries we had to throw out, which amounts to several hundred dollars. They responded on the evening of 9/28/23 offering hotel and credit groceries for $150, an amount significantly less than what we had spent on perishable groceries. The building then sent an email to all residents on 9/29/23 saying all units would receive $400 rent concession for the inconvenience. When we sent receipts of the hotel cost, the building manager responded, “It's either the $400 or what I told you via email. I actually gave you first concession before anything was settled on for the rest of the residents which was premature on my part.” She also refused to pay for our parking/food at the hotel even though it was under the agreed upon amount and a result of the outage. She is refusing to give us what she offered us in writing after over 36 hours without electricity or water in our home (I believe it ended up being 39 hours total) and also with less than 1 day notice provided about the outage. We should not be held liable for the building manager offering something they shouldn’t have. Her offer was still significantly below what we should have received for all the perishable items we had to throw out.

  Business Response

  Date: 11/14/2023

  Resident received refund on 11/9/23. 

  Customer Answer

  Date: 11/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  what the company has stated is incorrect. I have received no credit or refund to my account to reflect what was given to all of the residents, as of 11/14/23 at 10 AM EST. I paid my rent bill in full on 11/2/23; therefore, any refund from 11/9/23 would be reflected as a credit on my account. As you can see from the screenshot I have provided, there is no credit or refund that has been provided. 
  
  Regards,
  
  *****************
  

  Business Response

  Date: 11/15/2023

  As stated in an email dated 10/5/23, the concession is either $400 or the hotel credit plus 150 for food. That is what was credit to the account. There are not further concessions to provide and no other concessions were authorized. Resident has received a larger concession than any other resident at the building. 

  Customer Answer

  Date: 11/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  This response from the business does not address the mistake made by the building manager. If the building manager was not authorized to offer a separate concession to us, she should not have done so. But that is not the fault of us (the residents) and we should not be penalized for that. We only booked a hotel due to the concession offered by the building manager. We were agreeable to the terms because covering of the hotel plus the $400 rent concession together were at least partial compensation for the expenses we incurred as a result of the buildings power/water outage for over 30 hours. To state AFTER THE FACT that we can only receive one or the other is deceptive, misleading, and disingenuous, and we should not have to pay for the mistake of the building manager. 

  Regards,
  
  *****************

  Business Response

  Date: 11/20/2023

  Good morning,

  I have attached the email correspondence with this resident. I refunded everything that I said I would refund per the initial email. I told the resident that we wouldn't be refunded incidentals and I would only refund for the hotel stay which is stated in the original email. We have over 600 residents who received the same notice of power outage. Per the lease agreement, residents cannot hold the property liable for disruption of utility service. We issued $400 credits as a show of good faith. This resident received more than the $400 issued to every other resident. We will not be able to refund them for the rest of the costs. Please consider closing this case.

  Thank you. 

  Business Response

  Date: 11/20/2023

  You received exactly what I told you I would reimburse you for : "$150 for your groceries and up to the cost of your deductible for a hotel stay". I did not tell you I would pay for parking, food at the hotel, etc. Furthermore, the $400 concession offered to other residents was presented after your hotel stay so you decided to take the 1st offer without knowing that there maybe other concessions/compensation offered. I stand by the concessions that we gave you and no other concession will be honored or offered.

  Thank you. 

  Customer Answer

  Date: 11/22/2023

  I would like my original complaint formally filed against the business to be posted along with a 0 star review of the business so that others may see how unreasonable it is living under this management company. I would also like BBB to review the case to see if you may be able to help, as it is clear that facilitating dialogue with the company has led nowhere. The business manager is trying to manipulate information after the fact despite putting us through unlivable conditions for over 30 hours with less than 24 notice, resulting in several hundreds of dollars of groceries spoiling and needing to be thrown out as well. Its clear she only is interested in protecting the large corporation she works for rather than being fair and just to the residents. 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The business manager is trying to manipulate information after the fact despite putting us through unlivable conditions for over 30 hours with less than 24 notice, resulting in several hundreds of dollars of groceries spoiling and needing to be thrown out as well. Its clear she only is interested in protecting the large corporation she works for rather than being fair and just to the residents. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 applied for an apartment. Was denied. As I live in NY cannot go to apartment complex to pick up the check as discussed. Provided NY address as they stated to do so to mail the check to me. After many emails as well as several phone calls, I still do not have my refund.

  Business Response

  Date: 11/10/2023

  Dear BBB Team,

  We always make sure that the refund check is provided to a right person. We do require to provide a government issued ID for ID verification through our ********** ID system. Because ****************** were not able to pick up her check in person, we requested online ID verification. After 2 unsuccessful attempts to verify ********************** ID, we were able to verify an ID of the compliant. The refund check was issued under both applicant's names and the check was sent to the address which was provided via email by *******************

  The documentation of the failed ID verification, email conversations and recorded phone calls could be provided if requested.

  Thank you.

  Warmest Regards,

  The ********* Management / Bozzuto Team

  Business Response

  Date: 11/14/2023

  Dear BBB,
  
  In order to provide refunds, we require valid government issued ID to assure that the refund check is provided to the person initially place the deposit online.  We offered to have the applicant to pick up the check in person with valid government issued ID which she declined. We gave the option to return the check to the co-applicant in person which was also declined.
  Since the applicant's ID verification failed, the check has since been mailed to the co-applicant whose ID was verified with our online verification portal.
  
  *******************, General Manager

  Customer Answer

  Date: 11/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I STILL HAVE NOT RECEIVED MY REFUND. PLEASE READ YOUR MGMT REPLY THEN MINE.....I ALSO LEFT SEVERAL MESSAGES FOR ***** WHO HAS NOT RESPONDED TO MY VERBAL COMMUNICATION OR EMAIL.
  
  ********* Fri, Nov 10, 1:11?PM (7 days ago)
  
  to me
  
  Good afternoon ******************,
  
  I am confirming that we received the email and the check was sent to the address you provided below.
  
  Please let us know if the you have any additional questions.
  
  NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK
  
  ****************;<*********************> Fri, Nov 10, 2:28?PM (7 days ago)
  
  to *********
  
  When was the check mailed? As of this writing, I have not received it.
  
  Regards,
  
  *********************
  

  Business Response

  Date: 11/27/2023

  Greetings,

  The check was sent via ***** to the address provided. It was signed by ****************** on November 20th at the residence. See attached proof of delivery.

  Thank you,

  ********* Management

• Initial Complaint

  Date:09/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22 and 26, 2023, I sent a Notice of Tender and Notice of Acceptance to your company and its indentured trustee, providing a clear opportunity for resolution within a ten-day period. However, no action has been taken to address this matter. In my prior communications, I detailed the discrepancies in the presented amounts, which stood at $21,246.83 and $1,909.99, respectively. These discrepancies are in direct violation of the following federal regulations: Regulation Z - 12 CFR § 1026.13 - Billing Error Resolution Section (1): Consumers' right to withhold disputed amount; collection action prohibited. Section (d)(1): Rules pending resolution. 15 U.S.C. § 1666d - Treatment of Credit Balances. 15 U.S.C. § 1693m - Civil Liability. 15 U.S.C. § 1693n - Criminal Liability. UCC § 3-603. 18 U.S. Code § 8 - Obligation or Other Security of the United States. These violations have not only caused financial harm but also resulted in significant inconvenience and distress. In accordance with 15 U.S.C. § 1693m - Civil Liability, I am entitled to recover actual damages sustained due to your failure to comply with these provisions. This may include an amount not less than $100, but not greater than $1,000, in the case of an individual action. Moreover, knowingly and willfully failing to comply with the provisions of these federal statutes, as outlined in 15 U.S. Code § 1693n - Criminal Liability, may result in severe penalties, including fines of up to $5,000 or imprisonment for up to one year. Furthermore, under the principles of law applicable to tender of payment under a simple contract as specified in UCC § 3-603, I have tendered payment of the undisputed amount. However, this tender was refused, leading to a discharge of the obligation, to the extent of the amount tendered, including any liability of indorsers or accommodation parties.

  Customer Answer

  Date: 10/03/2023

  These discrepancies violate critical federal regulations, and I intend to assert my rights under the law.
  15 U.S.C. § 44, as defined in IRS Publication 583, requires an explanation and resolution of the issues presented in the billing statements. I request access to both the account's journal and credits, as well as the ledger and debits, to verify the current accounting and taxes related to this account.
  Regarding 15 U.S.C. § 1666d, if there is a credit balance exceeding $1 in accordance with IRS Publication 583, it should be promptly credited to me as the consumer by check. This is a formal instruction under 15 U.S.C. § 1666(b)(2) to provide documentary evidence, including books of account as per 15 U.S.C. § 44, to resolve this billing error.
  Furthermore, I am aware that under Title 15 U.S.Code § 1666(e), the creditor has legally agreed to forfeit all rights to collect on all past, present, and future disputed amounts when resolving this billing error.
  I hereby invoke my right as a consumer to withhold all past, present, and future disputed amounts pursuant to 12 CFR 1026.13d(1) and hold the creditor liable under 15 U.S.Code § 1693m.
  Additionally, per 12 CFR 1026.13d(3), the creditor must not accelerate any part of the consumer's indebtedness or restrict or close a consumer's account solely because the consumer has exercised their rights under this section. Failure to comply may result in forfeiture penalties under 15 U.S.C. § 1666(e).
  In compliance with Regulation B 12 C.F.R Subpart B "Requirements Remittance Transfers," I have made a genuine effort to settle the disputed amount. Unfortunately, this attempt was rejected, leading to a discharge of the obligation to the extent of the amount tendered, including any liability of indorsers or accommodation parties, in accordance with UCC § 3-603.
  Lastly, it's crucial to understand that under 18 U.S. Code § 8 - Obligation or Other Security of the United States, the term "obligation or other security of the United States" encompasses a wide range of financial instruments relevant to this matter, emphasizing the serious implications of non-compliance.
  
  Account number associated with **********************: ********
  
  Account number And routing number to direct funds:
  
  account number: ********.
  
  Routing number:  *********

  Customer Answer

  Date: 10/03/2023

  Registered mail Tracking #:
  **** **** **** **** **** **
  
  Registered mail Tracking #:
  **** **** **** **** **** **

  Customer Answer

  Date: 10/05/2023

  These discrepancies, regrettably, appear to contravene critical federal regulations. In my pursuit of resolution, I assert my rights while upholding the principles of the law.
  
  To start, we find guidance in UCC § 1-105, where the principle of severability ensures that the validity of other provisions remains intact, even if specific provisions are deemed invalid under certain circumstances.
  
  Moving forward, let us consider the definitions provided by the Uniform Commercial Code:
  
  UCC 1-201(15) defines "Delivery" as the voluntary transfer of possession.
  UCC 1-201(21) elaborates on the term "Holder," delineating criteria based on possession and instrument characteristics.
  UCC 1-201(24) offers insight into the concept of "Money," encompassing mediums of exchange authorized by government, including international agreements.
  Within the framework of UCC § 3-203, we examine the rules governing the transfer of instruments and the rights acquired through such transfers. This is followed by an exploration of UCC § 3-602, which addresses the critical element of payment in the context of financial instruments.
  
  Moreover, UCC § 3-603 outlines the procedures for the tender of payment under a simple contract, reflecting the cooperative nature of transactions in commerce.
  
  In the realm of securities and financial assets, UCC § 8-103 establishes rules for the determination of certain obligations and interests. This brings a layer of clarity to complex financial matters.
  
  UCC § 8-501 is especially relevant, dealing with the acquisition of a security entitlement from a securities intermediary, underlining the importance of proper procedures in financial transactions.
  
  While these laws provide a sturdy legal foundation, I also draw attention to UCC § 4-402, which defines a bank's liability to a customer for wrongful dishonor and the time frame for determining insufficiency of an account.
  
  Additionally, UCC § 3-302 outlines the concept of a holder in due course, elucidating the rights and responsibilities associated with such a status.
  
  Lastly, we come to UCC § 3-505, which deals with the evidence of dishonor, shedding light on the procedural aspects of addressing payment-related issues.
  
  In presenting this comprehensive overview of applicable laws, I emphasize my commitment to a diplomatic and cooperative approach to resolve the discrepancies at hand. It is my belief that through adherence to these legal principles and open communication, a mutually agreeable resolution can be achieved.

  Business Response

  Date: 11/08/2023

  We are familiar with the complaint of ****************** and have addressed it directly with him. Unfortunately, the purported documents that ****************** submits as payment are not legally valid or permitted under **. ******** lease. Rather, these types of documents have been recognized by the United States Department of Justice as frequently used with respect to certain fraudulent schemes. See **************************************************************************************************** remain open to accepting any legally valid payment or documentation from ****************** and hope to resolve this dispute with him; however we are unable to agree to any of his demands as stated in this complaint.

  Business Response

  Date: 11/08/2023

  Date Sent: 11/8/2023 9:15:04 AM
  We are familiar with the complaint of ****************** and have addressed it directly with him. Unfortunately, the purported documents that ****************** submits as payment are not legally valid or permitted under Mr. ******** lease. Rather, these types of documents have been recognized by the ************* ********** of ******* as frequently used with respect to certain fraudulent schemes. See **************************************************************************************************** remain open to accepting any legally valid payment or documentation from ****************** and **** to resolve this dispute with him; however we are unable to agree to any of his demands as stated in this complaint.

  Customer Answer

  Date: 11/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  To whom it may concern,
  The security I have provided is not just a mere transaction; it's a legally binding agreement that demands a closer examination. I urge you to review Elme Communities' 10k filing on the Securities and Exchange Commission's website (*******************************************************************************************). Understanding the intricacies of this filing is crucial for comprehending the nature of our arrangement.
  Moreover, I'd like to draw your attention to the principles embedded in the Uniform Commercial Code (UCC), specifically UCC ***** (Tender of Payment) and UCC ***** (Rules for Determining Whether Certain Obligations and ************* Securities or Financial Assets). These UCC sections underscore the significance of the financial instruments involved in our interaction, emphasizing their nature as securities or financial assets.
  Referring to UCC ***** (Proof of Signatures and Status as Holder in Due Course), it's imperative to recognize that the security, tendered on August 22nd and 26th of 2023, comes with an expectation of due process and recognition of its legitimacy. The absence of any response, especially with a lack of identification, puts the matter in dishonor, triggering the automatic discharge of the specified amount as stipulated by UCC *****.
  Additionally, I've received a Copy B of a ****-C from Bozzuto Management Company at their address. This further corroborates the need for a comprehensive review and adjustment of my accounts.
  In the spirit of individual liberty and contractual integrity, I trust that this matter will be approached with due diligence. Please ensure the necessary adjustments are promptly made to reflect the lawful and binding nature of our financial interactions.
  God bless,
  
  
  *******************************
  

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant in ****************** Apartments, in Chevy Chase, MD owned and managed by the Bozzuto group. I gave notice on July 23, 2023 at 10.24 PM PM that I would not be renewing my lease which expires on September, 25, 2023. I moved out on September 6, 2023, and returned my keys on September 9, 2023 after the apartment had been cleaned. I subsequently canceled my renters' insurance on the apartment as I am no longer living in the apartment. I received an email from ****************** Apartments/Bozzuto that I am being charged for renters' insurance on my apartment beginning September 11. This I believe is wrong as not only have I moved out of the apartment, but the apartment is empty with no one living in it so I see no reason why I ought to be charged for renters' insurance on an empty apartment. This is just a ploy for the company to avoid returning my deposit.

  Business Response

  Date: 09/19/2023

  If any renter's insurance policy is cancelled before the end of the lease term the system automatically charges and starts a renter's insurance policy for the apartment without renter's insurance. None the less we credited the $8.24 for the renter's insurance back to the resident.

  Customer Answer

  Date: 09/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:09/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the ***** located in Derwood, Maryland (Unit # ***) from December 2017 through December 2018. Recently, I applied to live at another Bozzuto property and was denied because of an entry placed on my ******** rental history report by Bozzuto Management. I have a copy of my rental history report from late July 2023 and this entry wasn't on there. Between late July 2023 and early September 2023 Bozzuto Management place an entry on my rental history report from August 2018 stating an outstanding balance owed, but no figure amount listed. I was never contacted by anyone indicating I owed a balance. All rent was paid on time when l lived at The *****. Since Bozzuto no longer manages the ***** I cannot call to inquire about this entry and calls to the corporate office go unanswered. I'm asking for Bozzuto to remove this mark from my rental history report and asking why something 5 years ago would just now appear.

  Business Response

  Date: 09/22/2023

  Hello,

  Our credit system has incorrectly reported this.  This resident never owed anything.  Please let me know if I can reach out to him to discuss or write a letter showing he does not owe anything.  Again we are so sorry for any inconvenience  this may have caused.  My contact information is:

  *********************

  General Manager

  *********************************

  ************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to a Bozzuto property (The ********) on June 29th, 2023 right after the listing was posted on ****** and prior to touring. In addition to the $50 application fee, a $500 amenity fee is also required in order to apply. I found that a bit odd, so I called The Lockwood and spoke to someone at the front desk before applying. They confirmed the amenity fee would be refunded if I didn't move forward with renting the apartment. On July 6th, I toured the common areas and a similar unit. On July 13th, I toured the unit I had applied for and decided it wasn't the right fit for me. I notified the manager on July 14th and on July 17th was informed that the amenity fee would be refunded via mailed check in 30-45 days. The delay in refunding was never mentioned in the application or when I called the ******** before applying or anytime during the two tours. I posted a review on BBB on July 29th and received a reply two days later saying they couldn't find a record of my name in their application system! Not the response I was expecting. They asked me for some additional information and I requested they contact me privately which never happened. On August 30th, I followed up with The ******** to see if they had an update on the check. The response was disappointing - the accounting department would void and reissue the check, causing a further delay in the refund. At a time when I have a number of additional expenses related to moving, I am now at 45+ days down $500 for a place I didn't rent. As far as a resolution goes, a credit card refund or picking up the check from the Bozzuto office would be greatly appreciated. 

  Business Response

  Date: 09/07/2023

  Good Morning, ****-
  
  I hope this finds you well! I wanted to follow up to confirm if you received the refund check yet. Please do keep us posted; were happy to help.
  
  Sincerely,
  
  *****************************
  She/Her/Hers
  Multi-Site General Manager
  
  **********
  ***************************************************************
  (O) ************ | ***************
  
  ********************
  ****************************************************************
  (O) ************ | *****************
  
  From: *********************** <***************************************; ********* Wednesday, September 6, 2023 1:14 PM
  To: *********************************** <**************************************************************>
  Cc: ***************************** <************************************>
  Subject: Re: ******** - #*** - Refund Check
  
  Hi *********,
  
  Thanks for your email. I will check to see if it arrived this afternoon and will confirm with you.
  
  Best,
  ****
  
  On Wed, Sep 6, 2023 at 12:22?PM *********************************** <**************************************************************>wrote:
  Hi ****,
  
  I hope you are doing well. I wanted to confirm that check #**** was cut for your refund on 8/31/2023. Have you received this check yet?
  
  Thanks!
  
  ***********************************
  Multi-Site Resident Accounts Manager 
  (O) ************
  
  **********
  ***************************************************************
  ************ | ***************
  
  ********
  ************************;| ************** *****
  ************ | DCDistrict.com
  
  **********
  *************************************************************
  ************ | *********************   
  
  ********************
  ****************************************************************
  ************ | *****************  
  
  ***
  ***************************************************************************
  ************ | *****************
  
  NATIONALLY CERTIFIED AS A GREAT PLACE TO WORK
  NAMED A TOP WORKPLACE BY THE ********** POST EIGHT YEARS IN A ROW
  

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incomplete and Vague Damage Assessment: After terminating my lease due to personal reasons in Dec 2022, and acknowledging the penalties associated with breaking the lease, I was approached by the Assistant Manager, **. ******** She informed me of an additional outstanding balance of $3,769.87, attributed to partial rent and alleged damages to the vinyl flooring, reportedly due to pet urine. It is worth noting that during the move-out inspection, the attending staff confirmed that everything was in order, with no mention of any damages. Despite my repeated attempts to comprehend the precise nature of the claimed damage, all I received was a vague description. Unresponsiveness and Miscommunication: In pursuit of clarity, my communications to **. ******* went unanswered. To add to the confusion, on March 11th, I was notified by **. ****** the Resident Manager, of an incorrect outstanding balance amounting to $4,688.48. To further compound the matter, the move-out statement provided to me bore a name that wasn't mine. Despite these conspicuous errors, there was no admission of mistake or an accompanying apology. Unexpected Collection Warning: I cleared the aforementioned amount via a money order by the end of March 2023, receiving confirmation of its receipt from **. ***** in April. Assuming this settled the matter, I was taken aback when, during an application process for a new apartment, I discovered a collection warning against my name, showing a residual balance for ***************** This balance was prematurely reported to the collections agency, ***, in January 2023, merely 20 days after my move-out. I was kept in the dark regarding this action. Moreover, ***'s records continue to inaccurately reflect a balance for ***************** an amount I have conclusively settled. I'm disappointed with **************** management's professionalism. The initial warmth during leasing contrasted sharply with the opacity and disorganization upon departure.

  Business Response

  Date: 09/22/2023

  Good morning,

  Thank you for the information. As of September 2nd I contacted *** to confirm that the amount had been paid. While the resident was informed of the damage and charges, including photographs of the damage in January 2023 by our Resident Accounts Manager, *************************, and was contacted again in March 2023 by myself to request payment, the account had not been satisfied until confirmation that the account had been sent to our collections team at the end of March. We received payment for the balance due as confirmed with the past resident on April 7th 2023. At this time we have confirmation from FCO that the account is listed at "Paid in Full". Please see the attached information. 

  If you have any additional questions, please feel free to reach out. 

  Kind regards,

  *******************