Complaints

• Initial Complaint

  12/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Signed a contract for wedding services that states we have up to around a month before wedding which is to take place sept of ****. When i asked to cancel she is refusing to give money back. Kept saying i had to sign a cancellation paper which she continued to avoid getting me. I finally received the paper and no signature was required. Keeps threatening me with words such as " if you wish to test the waters" all because i continue to demand my money back as stated on signed contract. Found out owner has multiple criminal records of fraud and writing bad checks. How is a business aloud to be operated on false contracts and stealing peoples money. Its costing innocent people more money by having to take off work and taking owner to court. This business is not a honest business and should not be aloud to operate and scam innocent people.

  Business response

  01/07/2023

  I apologise the 1/6 text was duplicated from 12/21,the last message on 1/6 is as follows( I was advised by my attynit to respond since this is considered harassment and commute:phone misconduct since they have been earned twice)
  Just to let you know and you can make your attorney/attorneys aware that my money better be in my hands by the 8th! You claimed that you were having it certified which means you have ONE day left because mail doesnt come on Sundays! You are a con artist and according to public records a fraud and thief..im not playing your games and will get my money back that im entitled to!

  Business response

  01/07/2023

  ***Document Attached***
  (Part 2 of response)
  On this twentieth Day of December two thousand and twenty Two, at 1:02pm I *********************** hereby do not condone or give permission for either ********************* or ************************* or anyone related or affiliated by any means of either to post or share any negative remarks or screenshots of any personal conversations on any form of ************ or likewise,
  If this is done I *********************** along with the attorney/ attorneys representing myself will in fact seek all legal remedies available in both the States of ******** and ************,
  It is furthermore stated by myself *********************** that any future communication will be done Via Email to
  I wish no further communication via Text or ************, anything other than email will be deemed harassment and will be prosecuted.
  
  
  Once again myself or my attorney will be in contact
  By or before 1/8/23
  
  Her-I need this from your attorney and stamped by courts to make legal. Im not going through email bc you say you dont get it. I want my money and that's the end of story. *** me or do whatever you need to do but you will not win when you are doing nothing but stealing my money. See you in court!
  
  Me-Call the **************** or Circuit or District Courts, I am within my full legal rights and I am giving full written warning and you have already broke it!, no stamps from the court needed, but any further communication or any negative comments will be copied and stamped as evidence.
  
  FINAL WARNING
  On this twentieth Day of December two thousand and twenty Two, at 1:02pm I *********************** hereby do not condone or give permission for either ********************* or ************************* or anyone related or affiliated by any means of either to post or share any negative remarks or screenshots of any personal conversations on any form of ************ or likewise,
  If this is done I *********************** along with the attorney/ attorneys representing myself will in fact seek all legal remedies available in both the States of ******** and ************,
  It is furthermore stated by myself *********************** that any future communication will be done Via Email to ***************************************
  
  I wish no further communication via Text or ************, anything other than email will be deemed harassment and will be prosecuted.
  
  
  Once again myself or my attorney will be in contact
  By or before 1/8/23
  
  You will find out soon enough who my attorney is, they are in the same practice, as of this time they are giving legal advice if you wish to Pursue this further go ahead and test the waters .
  
  AGAIN 1/8/23
  
  After telling her NOT to contact me through phone, text or social media I continue to date to get these messages.
  
  Her:
  
  Ok but that means same for you. If you wanted to go through email then maybe you should follow your own "rules" now you threatened me so i will see you in court. "Test the waters" maybe you should re word it if you feel your so " legal"
  
  Her:12/21/22
  
  I didnt see my money refunded lastnight!!! After contacting my attorney and her pulling your record of theft, assault charges and and writing bad checks, we will NOT receive a check from you for my refund! We will only accept a money order or cash. Make sure you send this to your attorney like you say you keep doing! Also please be prepared to explain to the judge on all of your criminal charges and the better business bureau how your still in business for stealing from people then writing bad check to try to refund them. Good day!
  
  Her: 1/6/23
  
  I didnt see my money refunded lastnight!!! After contacting my attorney and her pulling your record of theft, assault charges and and writing bad checks, we will NOT receive a check from you for my refund! We will only accept a money order or cash. Make sure you send this to your attorney like you say you keep doing! Also please be prepared to explain to the judge on all of your criminal charges and the better business bureau how your still in business for stealing from people then writing bad check to try to refund them. Good day!
  
  
  This has now turned into a legal matter I am not taking lightly,
  This Couple has not only breached their contract and are now harassing me as well As making false accusations against me trying any way they can to ruine my livelihood because they did not reach out to me with any concerns they may have had or tried to get to the bottom of the heresay to eliminate any concerns they may have had, they would not speak to me or even tell me until the fianc spoke up and told me the reason why,
  
  I have never been charged or convicted of any type of fraudulent behavior and have ran a successful business for several years.
  
  I understand that you cannot please everyone and we strive to make everyone happy, not only is this couple slandering and defaming my business but also myself as a person which is causing me Mental Duress,
  
  I do currently have legal council working on a legal remedy for their actions,toward myself and my company.
  
  After she had signed their contract I had turned down two other possible clients due to them already booking the date,
  
  Deposit Forfeiture is not an uncommon practice especially if the contract is breached, for example if they would cancel their venue the venue owner would keep their deposit,
  
  The only reason I ever consider a refund is if the wedding itself has been cancelled for unforeseen circumstances, definitely not " I heard some things , or I found better pricing" at that point they are not only wasting my valuable time , but their own as well my loss of business, at this point I'm not certain I will be able to fill the date,
  
  End result I will Not be giving any type of refund to the above parties, because of the wedding not being cancelled, dishonesty and harassment.
  
  Please see screenshots attached
  See Attachment/File: 9B0E2386-72AC-4368-BE4F-12B53E8D2CAB

  Business response

  01/07/2023

  Good Afternoon and Thankyou for contacting us regarding this is***,
  
  ************************* had contacted me on 10/25/22
  She was referred to me by a few previous clients who had worked with me.
  
  She scheduled an appointment for my soonest availability which was 10/28/22 at 6:00pm , we met at Panera Bread in **********, we went over all services and they had made the decision to book my services for their September 7, **** wedding, I did have that date open luckily because September, October and November are our biggest wedding months in the wedding industry. As a matter of fact they had gotten the last available fall date for their ************* Venue in **.
  
  We had gone over my contract before they signed it and gave me the 50% required deposit.
  
  On the back page of all of my contracts,
  I go over postponements and cancellations of events very clearly,
  In case of a postponement any monies that are paid will automatically be applied to the next date available.
  
  In the case of a cancellation, meaning that if your event is completely cancelled and no longer taking place the amount of your payment can be refunded up until 60 days prior to the event date with a ****** cancellation fee,
  
  If anyone cancels for any other reason than the above the contract is canceled and vacated and their 50% deposit is forfeited.
  Also if this happens less than 60 days prior to their event they are responsible for the full amount of their contract.
  
  This was explained to them as well as any and every other client we have.
  
  On 11/12/22 I received this message from *******************-
  "Hello, we would like to cancel your services for our wedding sept 7 ****. I understand we will loose our ****** deposit."
  
  I responded back with-
  
  "Ok, that isn't a problem was there a reason why? Was something wrong?
  Could you give me a call?
  ************"
  I had tried to give her a call myself to find out what the details were etc. and there was no answer.
  
  The very next day I get this response -
  
  "I dont really have time..can you please send me the cancellation form and i will get it back to you."
  
  I then respond with "That is fine , could I ask the reason?"
  No response ,
  That following day after I get the following message, now please keep in mind I had already emailed the cancellation form and confirmed her email.
  
  "Are you sending the paper by email?"
  I respond -Yes
  "Well im not seeing it"
  Me-Is this the email? ************************ Also check your junk folder, I'll resend it today,
  
  I then resend the form , again,
  
  11/15 -
  I checked i didnt get anything
  Try sending ********************
  
  And I did , again and sent a screenshot for proof
  
  We have checked both of our emails and have not received the cancellation paper. We would like to get this asap.
  
  Week and a half went by and I hadn't heard anything and I received this message from her fianc
  11/29/22
  "hello so my fianc **** has tried to cancel your services for a few weeks now. she has yet to receive anything from u. this is starting to become a f****** joke. so send us the cancelation form. here is my email ********************* or mail it to us. im done playing games. I'll even meet u to get this s*** straightened out.
  *******"
  No please keep in mind I had already resent this 3-4 times at this point .
  I wrote back
  "I'm not quite sure what the is*** was/is but I would really be appreciative if someone would enlighten me??"
  
  And
  The fianc wrote back
  
  I was trying be nice but since we talked with u and hired u. We have heard stories from family and friends of people that had is***s with u. Like showing up late, stained linens, being rude to guests at wedding and reception. Dj speakers sounding like s*** After hearing this my fianc just worried about a day thats a year in a half away. So I made the call to change. Told her I dont want her stressed. Weddings are stressful enough to have to worry about someone messing up the whole day. So we would like to cancel and get are money back.
  We never had any is***s with are emails so no clue why it didn't go through but I checked it everyday. In all folders. So mail the form to us so we have one less thing to worry about
  
  I was completely blindsided by this because I thought at this point that the reason she wasn't talking was because the wedding had truly been cancelled, but as you can see it was definitely not the case,
  
  This does not happen to me, or my
  Company if someone cancels which is very few it's for the stated reason,
  
  I was a bit thrown back and I wrote back the following while sending samples and reviews of our work from SEVERAL happy clients , some of which are law enforcement and very high end clientele , but everyone we work with no matter what are very grateful and appreciative of the work we do and we usually do not have to deal with such drama and is***s.
  
  I can tell you that none of what you heard is true! I had an ex employee who started some rumors a few years back and ironically she is now dead from an overdose
  I can prove otherwise and give you TONS of references that you can call and talk to personally, if you would like to sit down and talk or discuss this, I can assure you that this is definitely not the case,
  I really wish you would reconsider ,considering the fact that it is
  As a matter of fact You can ask ******* the owner of ************* and you can also ask a few more venue owners about our services.
  
  Ironically I work at the Venue they have on a regular basis and even rented linens and a few other things to the owner for her own daughters wedding .
  
  The fianc wrote back with-
  
  I know u would tell me it's all lies I truly don't care all I care about is my fianc and if she is worried about you. Your gone. So just mail the paper that is it. Good day
  
  A few days later I get an email from the fianc-
  
  Well im still waiting for this form in the mail here is my email because apparently u can't send it in email. I'll send u this message so u can just reply with cancelation form.
  Not really sure why you are making this difficult but this whole thing is pushing my last nerve. So send this form now or I'll be contacting my attorney!
  
  I then send this back along with the cancellation form for the now 4th time
  
  Definitely not Making this difficult, I've emailed it 3 times , this is the 4th!!
  If you don't receive it this time there is something definitely wrong.please scan and send back."
  
  They scanned and emailed back the form
  The cancellation form states,
  
  CLIENT : *************************
  DATE BOOKED 9/7/24
  VENUE: ************* ************ AMOUNT OF DEPOSIT: 1,380.00
  I HEREBY HAVE GIVEN NOTICE THAT MY EVENT STATED ABOVE HAS BEEN CANCELLED AND IS NO LONGER TAKING PLACE FOR THE FOLLOWING REASON:
  (IE: ILLNESS OR FAMILY ISSUE,BREAKUP ETC PLEASE STATE BELOW)
  On this line she wrote" really none of your business"
  
  She then stated she wanted her money back 30 days from November 15, 2022 and and then complained and stated that the cancellation form was not legal because there was no signature line,
  
  At this point she not only cancelled for hear say reasons but has lied on an official business document that her wedding has been cancelled, which again is the only stipulation that constitutes a refund with a cancellation fee"
  
  I then start receiving these texts to my phone,
  
  Her- Im not sure who you are trying to play games with but i can assure you im not the one. I have nicely asked for my money back. You have lied and said i had to sign a paper to cancel which was untrue. Ive gave you plenty of time to get my money back. If my money is not refunded by the end of today i will be seeing you in court per you not following the contract that we both signed, as i see according to court records that we are not the only one you have done this to. I will make sure i do everything i can to make sure nobody else falls into your con-artist trap. Im done playing your games and am assuring you im not the one to mess with and i WILL get my money back but its your choice on if you are gonna do this the easy way or the hard way.
  
  Me-I'm not playing games , I have actually already spoken to my attorney/attorneys I am in no way a con artist, I have plenty of great reviews and if you say or do anything damaging to my business, I will in fact *** for slander or libel and will also *** for any moneys that were lost including your own event!, because you cancelled over "here say"you did not come to me and address your concerns, also you did not cancel your event, you cancelled services again over here say and "making accusations " of something im not!! which I can and will also *** for along with the evidence of proof of the nasty texts, emails and responses from you and in the service cancellation
  
  I had sent the cancellation for 3 times to both emails!
  And have dates and time stamps that have also gone to my attorney/attorneys
  
  Also the " while give me the money back or else I'm going to make sure etc... we'll that is a little thing called extortion"
  
  Also I did not "lie" and in no where in our conversations did I say you had to sign, it's usually etiquette to sign and date something, please see screen shots of every conversation which again has gone to my attorney/Attorneys.
  
  And one more thing,
  The document you did sign clearly states 30 days from which the cancellation form is received which would be 1/8/23
  
  You WILL be required to sign for any refund either via Certified mail or at my attorneys office in which im going to let them make that call,
  
  Please know that threats will get you no where but in court and your rudeness and failure to reach out regarding shy concerns would hold ** in court because that would be the first thing the judge will ask, why didn't you reach out *** to your concerns?
  
  Also please know I have TONS of people who are previous clients who will testify and back me on my behalf ,
  
  Once again , I never lied about ANYTHING, I run a legitimate business and also if this does go to court you will be required to disclose your sources of such heresay,
  
  Once again the 30 days is 1/8/23 I or my attorney will be jn touch by then.
  
  Good day
  
  Her-
  
  I am aware of my rights and i am not threatening you, im am telling you that i will see you in court if you fail to give my money back. I dont have to give you any reason to cancel. I have every right to cancel. I tried to be nice but clearly you are holding my money which there is no reason for, so now im not gonna be nice. No judge will be okay with how you are doing things. Trust me my family is in and has been law enforcement so i know my rights. I have looked you up on court records which clearly state you have done similar things to others. I will not owe you for anything once court is over because clearly you are stealing our money and you try to make it seem like you dont have to give our money back because we dont want ur services. No where in your contract does it state you decide if you like our reason or not to cancel and that determines if we get our money back or not. Maybe you should get your " attorney" to write that in your contract that you dont hold up to. I will be waiting to hear from your attorney. Who is this attorney so i can call to move along the case a little faster.
  
  Me-Not Sue ****** just protecting my livelihood, I have given you and anyone affiliated with yourself written warning via text of what my next measures will be if you speak negatively of my company and business , especially since you have no experience of working with my business other than cancelling over" here say"
  
  ( there is much more will write second page to response)

  Business response

  01/08/2023

  ***Document Attached***
  Today 1-8-23
  I get a text from the fianc *********************
  On my business page.
  
  Him-So it's January 8th the day you said we would have are money back. So where the f*** is it or do we have to settle this another way.
  
  I responded -
  Please contact the better business bureau on the next business day, also for the final time since it was written to you on 12/20/22
  
  FINAL WARNING
  On this twentieth Day of December two thousand and twenty Two, at 1:02pm I *********************** hereby do not condone or give permission for either ********************* or ************************* or anyone related or affiliated by any means of either to post or share any negative remarks or screenshots of any personal conversations on any form of ************ or likewise,
  If this is done I *********************** along with the attorney/ attorneys representing myself will in fact seek all legal remedies available in both ********** of ******** and ************,
  It is furthermore stated by myself *********************** that any future communication will be done Via The better business bureau and my attorney
  
  I wish no further communication via Text or ************, anything other than email will be deemed harassment and will be prosecuted.
  
  Him-I don't give a fuck! we already contacted them. You are going against a legal document you had a sign so you don't up hold. If this is the way you want this to go So be it. See you soon bitch!!
  
  A few short moments later I receive a message from ***************
  You can stop trying to play your games....you owe me money its plan in simple!! You are a fraud and i already turned you into better business bureau and they are waiting on a response however that is to shut your a** down so you cant do this to other people! They have nothing to do with you owing me money!!! I thought you had your attorneys that were gonna be in contact!?? Havent heard from them!! Is that a lie like everything else?? I WILL continue until you give us our money back that is in your fake a** contract!!! Quit being a f****** thief! You claim to be a legit business well thats funny because you are nothing close to that!! YOU OWE US MONEY AND TODAY IS WHEN ACCORDING TO YOUR CONTRACT I WAS TO GET IT!!!!
  
  I sent the same message as I sent the fianc
  Please contact the better business bureau on the next business day, also for the final time since it was written to you on 12/20/22
  
  FINAL WARNING
  On this twentieth Day of December two thousand and twenty Two, at 1:02pm I *********************** hereby do not condone or give permission for either ********************* or ************************* or anyone related or affiliated by any means of either to post or share any negative remarks or screenshots of any personal conversations on any form of ************ or likewise,
  If this is done I *********************** along with the attorney/ attorneys representing myself will in fact seek all legal remedies available in both ********** of ******** and ************,
  It is furthermore stated by myself *********************** that any future communication will be done Via The better business bureau and my attorney
  
  I wish no further communication via Text or ************, anything other than email will be deemed harassment and will be prosecuted.
  
  **** responded-
  
  I ************************* WILL NOT STOP UNTIL YOU OWE ME WHAT US RIGHTFULLY MINE!!!!! I dint f****** care what you write!! You think this will stand ** in court your sadly mistaken!!! I have proof that you owe me money you con-artist!!! If you want to be left alone then you need to be giving me my money back what is in your contract!! You are gonna owe me way more then what you originally did if i have to take this further!! Trust me!! YOU OWE ME MONEY AND THAT MONEY IS OWED TODAY!!!
  
  YOU OWE ME MY MONEY
  
  I HAVE 90 some pages of your public records of your assult, fraud shit!
  
  IF YOU WANT TO STOP BEING MESSAGED THEN YOU WILL GIVE ME MY MONEY THAT IS RIGHTFULLY MINE
  
  ITS A PRETTY SIMPLE THING
  
  YOU ARE MAKING IT THE WAY YOU ARE.
  
  
  They also are posting negative comments on my business page that I had to remove
  I am now forced to take further legal action!
  
  Please see screenshots
  
  See Attachment/File: 7D180AF0-3522-483A-87D7-60655710F4DF

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