Business ProfileforAmerican Water Damage of Baltimore, LLC

Household Appliance Category 1 Water Damage Issue Friday, February 16, 2024 We had a water damage issue (refrigerator’s water filtering system went bad) on Friday, February 16, 2024. Water leakage on main floor in kitchen near refrigerator and basement right below kitchen area. We immediately purchased from **** ***** a ****** Wet/Dry Shop Vacuum and cleaned up the water (main floor & basement) to address the issue before an 8-10 AM appointment with a Howard County Permit Inspector regarding another issue. Then a *** *** ******* technician arrived after 10 AM and confirmed that the water damage was due to our refrigerator’s water filtering system and he recommended we contact American Water Damage (AWD) to help us with this issue. Before *** *** ******* tech left, AWD was at our doorsteps. Like one of AWD’s former customers, after they completed their water mitigation and demolition of our home’s main floor and basement, we “received an invoice that can be described as egregious at best and fraudulent at worst.” The company has already revised down some charges but this was a clean water loss and we are being charged for category 2 class 2 water damage which to us seems like an up charge. Our insurance company has only approved our claim for a household appliance category 1 clean water loss and AWD has refused to accept this assessment. Like one of AWD’s former customers, “there was no sewage backup, no failure of an ejector pump and clearly no contamination.” We’re requesting that AWD accept our insurance company’s assessment so we can pay this invoice and be done with this company. We’ve already filed a complaint with the Maryland Attorney General’s office and once we’ve received the final water mitigation payment from our insurance company (expected this week) we’ll send the insurance approved payment to AWD and continue to pray that this issue is resolved.