Reviews

This profile includes reviews for Music & Arts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Music & Arts has 65 locations, listed below.

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  Music & Arts

  7550 Teague Rd Ste 115 Hanover, MD 21076

  
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  Ted Herbert's Music and Art Center

  18 March Ave Manchester, NH 03103-4012

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  Music and Arts

  3811 Evergreen Pkwy Bowie, MD 20716-2228

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  Music & Arts Center

  12274 Rockville Pike Ste K Rockville, MD 20852-5600

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  Music & Arts

  4380 Summit Bridge Rd Ste 7 Middletown, DE 19709-9700

Review Details

• Review fromMichael B

  Date: 03/15/2025

  5 stars
  My High School Freshman child had made ***** *** ***** **** (03/2025). As we were at the All State rehearsal events my son's tenor saxophone had a malfunction and a pad had fallen off.. I spoke to the Music & Arts representatives attending this event, in which had a very nice booth display, and they immediately made a call to their service tech and they were spectacular by immediately getting my son's Sax in and making a pad repair and a few adjustments, which made his Saxophone sound wonderful. I am forever grateful that my son wasn't stuck with a failed horn at such of an event. Your Charleston, W.Va location is some very awesome folks and definitely had above and beyond customer service for my son. With this kind of service and compassion to help, they get a 5 star and 2 thumbs up ?? ?? from our family

• Review fromChristopher S

  Date: 03/03/2025

  2 stars
  Wow they charged me twice via two authorizations and blamed it on my bank. They said about their system only charging me once and that it was my bank that held the transaction. I went to the bank and sat down with a account rep there and they showed how they never held the funds on their end and captured the payment immediately at the time of purchase which I could also verify. They also showed that there are no holds on their side. Unfortunately my bank has to Wait 10 Days be they can cancel it on their end. The problem is that this was a larger purchase and the second charge forced an overdraft fee(which my bank has voided) and now my Important Monthly Bills are due in two days. Mind you I had already call Music and Arts on the day I noticed the dual charge and 4 days later here we are still pending. NEVER Again!

• Review fromBrittany F

  Date: 02/05/2025

  1 star
  I rented a trumpet for my son in August. He was trying to learn for his boy scout troop. They charged me twice every month for 6 months! I returned it to the store I rented it from in December , but they told me I couldn't return it there. I had to take it to their main location. I noticed that I had been double charged so I called them. I have called three times and have had 0 response. When I did call they state that I rented two trumpets? Ha! I have the paperwork I only rented one. I have one son an only child, why would I rent two trumpets? I have been calling for months, No one has ever called me back! I called today and no apology and acted like I was bring a jerk because I was frustrated at their lack of help. They also charged me again in Jan for the trumpet I returned in December. So I am being charged for an imaginary trumpet and they told me when they reviewed the information to see if I should be credited the $190.80 they owe me, not to mention all the time I have spent on this, only to give me attitude when I tried to stand up and let them know this is not acceptable, and I won't be ignored when I have a valid complaint. .

• Review fromAnne S

  Date: 01/09/2025

  1 star
  This company, which used to be ******** ********* and very reputable, DOESN'T REMOVE YOU FROM THEIR EMAILS! I have tried dozens of times and even emailed their sales department to remove me. I still am getting these emails at least twice a week and can't get off their list!!

• Review fromElliot S

  Date: 12/30/2024

  1 star
  We’ve had a terrible experience with Music and Arts. We rented a trombone for 14 months, paying over $500 in rental fees and insurance. When our son lost the instrument (or possibly was stolen) from school, they told us the insurance doesn’t cover loss of the instrument, although it says otherwise on the website. The whole customer service experience has been confusing, hearing different things from the store and corporate customer service.

• Review fromChasitey V

  Date: 12/23/2024

  1 star
  So easy to start a rental, but they make it VERY hard to cancel your rental contract. My student was instructed by his band director to leave his instrument at the schools offsite band facility over winter break & have me call to cancel. He was only in band exploratory for 1 semester, so he won't be in band anymore when he returns to school. After 3 calls & a combined wait time of about an hour, I was told I'd have to call back once school resumes to request a cancelation of rental agreement. They supposedly "could not cancel, put notes in to cancel or anything to help me at this time." Which according to the customer service representatives I spoke with means that we will be charged for January (paymeny will be processed 2 days before school resumes) & there's nothing I can do about that extra month we'll be paying for but not using or in possession of the instrument. She also told me that my student should never have left his instrument at the band facility, although this is what all the students who won't be in band next semester were instructed to do by the band director. I got off the phone feeling throughly scammed & beyond frustrated at their "cancelation process". Would not recommend using this company.

• Review fromBethany M

  Date: 12/04/2024

  1 star
  I rented to own an alto saxophone for my son in August of 2021. We paid it off, but Music & Arts continues to take money from my bank account. I have sent in letters and proof that it's paid, but they dont stop. They also sent items to "collections", when it never should have been sent to collections. When they auto draft, they use different names each time. (Music&Arts.com, Music&ArtsMD, Music & Arts. Fredrick, MD etc.) That ways it's harder to trace in statements. They were supposed to take $69.55 per month, which was still more than the contract said, but I allowed it. All of a sudden, they started charging me $74.90 and then $100 and then $234.00! This was AFTER this instrument had been paid FOR IN FULL. DO NOT...DO NOT USE MUSIC & ARTS! Just read these other comments! There are TONS of them just like mine! This HAS to be a total scam and they need to be shut down IMMEDIATELY. I have been going back and forth with this company for more than a YEAR after I was done paying! When we originally got the instrument, they were "*********** *****." Right at that same time, they suddenly got "bought out" by this company (Music & Arts) and they have been a nightmare. I have had to cut off my debit card, change accounts, return harassing letters etc. You can't get a straight answer out of any of them. They try and confuse you and tell you that "OH, you owe for this fee or that fee", when really., YOU DON'T. I asked for a statement showing all I have paid and ANY amount I owe. They couldn't get me all of the info. Why is that? So, I pulled every single bank statement from 2021 to TODAY to show exactly what I have paid into this company that NEVER should have been taken from my account. Just like so many others, still waiting on that refund! Thank goodness my bank is finally handling this. It is a total SCAM and it's full of a bunch of frauds. I hope you ALL get caught and have to pay back every single penny you have stolen from all of us. Shameful. SMH.

• Review fromMelinda W

  Date: 11/26/2024

  1 star
  Ordered Manhasset Grande Director Music Stand and paid for express shipping. Item wasn't even shipped until after the 2 day express timeframe had passed. When I asked for a refund I was told express 2 day shipping didn't mean it would arrive in 2 days. Not only was the item late it was the wrong one. When a customer service manager finally returned my call he told me I would probably received the same wrong stand if he processed a replacement so I should return for a refund. I sent the time back and was told they had no record of its receipt. Thankfully, I was able to prove it with UPS tracking. It took them over a month to refund my money and I never got the express shipping fee back. If I could get zero stars I would.

• Review fromEsmirna P

  Date: 11/06/2024

  1 star
  I feel totally scammed. We returned an instrument at the end of June beginning of July 2023 at the time their system was down and I was given a hand receipt. I also settled some charges because my card had changed and they never changed to the new card. This was done as we were PCS (military family) out of Virginia. Fas forward I received a bill for over $900 almost 2 yrs later! To my address in Arizona. When I called the billing department Ricardo the customer service guy called one store to see if the instrument could be located (they could not). I was then instructed by the gentleman to call the stores and see if it could be located because he didn’t have time…so now they loose the instrument and it’s up to me to locate it or pay them?! He said once they find it they can call him…gave me his name and extension #**** Unreal

• Review fromJoanna O

  Date: 10/16/2024

  1 star
  The absolute worst company I used to order saxophone reeds for my son. Initially I ordered 2 reeds, one for alto and the second one for tenor saxophone. I paid for one day shipping, didn’t receive the items until 4 days later. I also received a wrong reed, clarinet. I called the company they promised they would send me the correct reed as soon as possible, again I didn’t receive the item until 5 days later. I was shocked when they charged my account for the replacement reed. I understand one is $41 but they were the ones who messed up the order in the first place. After I called they sent me a UPS label and promised a refund. Today, 7 days later after UPS delivered the item they told me they still cannot mark the item as received so the refund cannot be issued, and to check back with them in a few days. Be aware and do not use this company to save yourself the unnecessary expense and hassle.