Business Profile

Property Management

Maryland Management Company

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Complaints

This profile includes complaints for Maryland Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2024
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From the onset there was a violation as the unit was not ready for occupancy yet your leasing staff knowingly presented **** with a lease despite gaping holes, used washer, no dryer, etc. She signed her lease, against my suggestion, and you have yet to provide her with the amenities advertised moreover what you brokered via your contract and her signature. As a result, you have been negligent and continue to be as you still have not fulfilled your contractual obligations to your tenant after multiple calls/attempts and a meeting. After a month of broken promises and stalled progress, we had a meeting with Ms. ***** and the maintenance supervisor and while one of the issues was addressed the biggest is still outstanding. Ms. ***** agreed to credit **** for the month that she was without a functioning washer and dryer (there is no dryer in the unit, in fact, where is it supposed to go) yet the credit has not happened and there is still no washing/drying capabilities. During that meeting **** asked to simply be charged for a one bedroom and have the used washing machine removed. The team insisted that they could prop the washing machine on wheels to make it more functional although it has to be positioned and hooked up to the sink. Clearly, this is not appropriate for a property boasting such an amenity but is unable to properly accommodate it. Not to mention, there is no space for a washer and dryer in that unit and forcing it in the kitchen is a stretch. Has management/maintenance even observed these units? Would the units be suitable for you? One of the closets isn't even deep enough to hang up items without said items protruding from the closet. Over two months ago, a flood occurred in the unit above me and despite the potential health issues that could arise, the property has not attempted to address the issue. There are trash bags taped to my ceiling and for all I know mold could be growing.
Business Response
Date: 08/09/2024
This is not a resident of a Maryland Management property, nor do we have an employee named Ms. *****. You may want to get more information, so that you can get this to the proper person.
Resident Service Department
Maryland Management Company
Initial Complaint
Date:05/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been renting with Maryland Management Company, for the past eight years. I live in **** **** Apartments with my wife and 2 kids. On March 25th I notified management that I would not be renewing my lease comes June, because my son will be attending high school and we're looking for a an apartment closer to the new high school. On May 5th I again informed management I would be moving end of June. Management it's now forcing me to pay an extra month of rent for July of $1949. I agreed to pay the month of June but I don't think is fair to force me to pay an additional month when I'm no longer going to be living in the apartment. I will be moving out in June and will be paying rent in my new apartment. It's an abuse on their part.
Business Response
Date: 05/14/2024
May 14, 2024

Better Business Bureau
ATTN: ********* West

RE:     Mr. **** *********
******* ******** ***** ********** ** 21090
I.D. #21674904

Dear Better Business Bureau:

            In reference to the above complaint, Mr. ********* is correct in that he did email the **** **** Community Office on March 25, 2024 regarding the Lease Renewal which was to take place June 1, 2024. In the email, Mr. ********* requested the Lease term be changed to a month-to-month term rather than an annual lease term which Management graciously approved. On March 26, 2024, Mr. ********* signed a Lease Addendum (attached) changing the lease term as he requested. The signed Addendum states “other than as modified herein, all other terms and conditions of the Lease will remain in full force and effect.” As you can see from the signed Lease Addendum, the only changes were made to the base rent amount and the extension of the term to month to month.

Mr. *********** signed Lease Agreement states the requirement of a sixty days’ notice to properly terminate the Lease Agreement; therefore, a sixty days’ notice to vacate is required. As of today, Mr. ********* has yet to give proper notice, in writing per the terms of his signed Lease Agreement, with a vacate date.

            In conclusion, to be fair and professional, we will abide by our company policies and the language of the Lease Agreement and it has been determined that Mr. ********* did not fulfill his contractual obligation to **** **** Apartments.

Thank you for giving us the opportunity to respond to this matter.

                                                                        Sincerely,

                                                                        MARYLAND MANAGEMENT COMPANY

                                                                        Helen ****
                                                                        Resident Service Representative
Initial Complaint
Date:01/15/2024
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved from **** ********* ****** **** *** Glen Burnie Md. 21060 back in Nov 2022 . In Jan. 2023 I was sent a letter claiming they were keeping my security deposit and charging me for not cleaning the bathtub , 1 days rent and for kitchen stove replacement. I completely disagree with that matter and requested to go to court to solve this disagreement . My request has been ignored as I was told I would be subjected to lawyer fees and should agree to a lesser settlement . I stated I willing to take my chances cause I didn't think I would lose in court . All they did after that was keep sending me letters and I would call and go over everything I stated again about me disagreeing and wanting my money back. I did cleanup bathtub and apt. like I've done in past moves . I never miss used or damaged the stove either . This matter is a **** in my opinion . I can't understand why I'm being charged for something when I did nothing wrong . I never had problems in the past when I've moved . Please leave a message if you're calling me and I will call back
Business Response
Date: 02/21/2024
As you can see from the attached Security Deposit Disposition, Mr. ******* was only charged for damages in excess or ordinary wear plus one day of rent.
His rent was only paid up until 10/31/22 but he did not surrender possession of the apartment until 11/1/2022.
I have included pictures of the stove that was burnt and could not be cleaned. I have included a copy of the invoice for the replacement of the stove. The actual cost of the replacement stove was $738.50. Mr. ******* was only charged $548.00 to allow for depreciation.
I have also included pictures of the condition of the bath tub which appears to not have been cleaned for quite some time.
Mr. ********* demand for us to sue him has gone unanswered because we are not required to do so, especially for such a minimal amount. The outstanding balance is only $398.50 and would not be cost effective for us to file suit, even in small claims court, because as a corporation and would be required to be represented by an an attorney.
If Mr. ******* feels strongly enough that he would win it is within his rights to sue ********* Apartments for his security deposit.
Mr. ********* original dispute was answered in a timely Manner on 01/23/23.
If Mr. ******* would like to discuss settlement or payments on his account he may contact ****** ******** at ###-###-#### which is out outside collections agency.
Customer Answer
Date: 02/25/2024

Complaint: 21145753

I am rejecting this response because: It very common for the Browning to occur around the oven vents. Maintenance techs use appliance paint to paint them. They're try to bill me for a new stove. I've personally have done this maintenance work . I don't think anybody replaced stoves after somebody moves out. Why now. I talk to the manager on October 31 about the delay turning in the keys. I turned them in early the next morning. I believe it was around 8:20 am. I did remove the tv and picture before I gave them the keys back. The bathroom was cleaned. I did it several times. She is guessing it not clean. Truth be told the tub shoe broke and needed to be replaced. Maintenance was aware of that. I discussed that with the tech. He agreed to wait because they repaired the ceiling collapse . The contractors were sloppy in the work. I have pictures. I had my stuff missing and damaged . After I brought it to management attention my missing stuff was returned the next day. Then I had more problems. Once again I have pictures on my phone

Sincerely,

******** *******
Customer Answer
Date: 02/25/2024
This is my situation at my present stove and a example of the paint used. This has occured from me baking food in the oven in the past year and 3 months. I've had the same thing happened before and was never charged for a oven or charged extra since it comes with the territory of basic oven usage
Business Response
Date: 02/27/2024
I am afraid that showing us the damages you did to your current oven is not relevant. If you would like to contact us directly I can offer you a reduction to settle the bill but I cannot completely remove the charges.
Customer Answer
Date: 03/05/2024

Complaint: 21145753

I am rejecting this response because: I strongly disagree with me being blamed for the browning around the oven vent . I used the oven to bake and broil food and that resulted in the heat causing that affect at the vent . They choose not paint it so how Is that on me . The mice problem I dealt with my last year or so would use that vent way come on up to the counter top so I assumed there was no blockage . I stand by me not causing damage or miss using the stove in any way at all and always used the range hood to pull the air out. Also the maintenance tech came out several times to fix the door hinge and would never stay permanent and he said there where no spare parts for it so I left it as it. I did clean the tub and tile several times before I left. I never had the results like pictured before when I used spray 9 , Tilex and X14 before this . I also didn't get all the pictures they sent you either . I also was never told I had to sue them to try to recover my deposit only that I would have to pay lawyers fee. I stated I didn't think I would lose the stove issue and wanted to do court or mediation to solve the problem. I would also like to say I sent those oven pictures only to show It a regular occurrence not a result of misuse or damage

Sincerely,

******** *******
Business Response
Date: 03/06/2024
You cannot paint over burns. It will just burn, possibly causing toxic fumes and/or catch fire. The warnings on your Rust-Oleum Appliance Epoxy Enamel clearly state, "DO NOT USE ON OBJECTS EXPOSED TO HEAT (STOVETOPS, OVEN INTERIORS, etc.)" I strongly urge you not to try using this for the burns on the damages you caused to your current stove that you sent pictures of. Lots of people use their ovens and stovetops every day to bake and broil food and do not cause the damage that you caused. If that were the case we would be replacing ovens every time somebody moves out of an apartment, and I assure that we do not.
None of the other things you mention are relevant to this case. You were not charged for a mouse problem and you were not charged for the door hinge. Bringing up every maintenance request you had during your residency does not negate the fact that you damaged the stove and left the bathtub filthy.
If you are interested in settling the case , as I stated in my last response, you may contact ***** ******** at ###-###-#### which is our outside collections agency.
Customer Answer
Date: 03/10/2024

Complaint: 21145753

I am rejecting this response because:
Once again I didn't burn anything what so ever on the stovetop . Everything pictured is a result of me using the oven properly over the 5 years I was there . The stove was not a prop and I use It like any other stove I've used through out the years. I requested due process because I can't understand paying for something that if anything is a engineering / mechanical flaw . The can of paint pictured that day was only example . Painting and touching up stove tops is done in maintenance workers . I've seen it done myself by maintenance men and there are videos on ******* on it . Google search will also tell you it can be done and give links on brands of high heat / heat resistance paints used
Sincerely,

******** *******
Customer Answer
Date: 03/11/2024
There was no burning whatso ever done by me . The paint around the oven venting system has bled through . The vent was located in the rear where the problem is . It Is constant with being painted before or not having a primer based paint . Everything would show up again and again due to the heat from the oven . It a total **** to blame me for this . I can't figure out what someone can even burn from a oven vent opening . Nothing improper was done by me and I don't see paying anything when They are just tossing out some theory of me burning the vent area when it simply bleeding thru the paint used on the oven
Initial Complaint
Date:12/14/2023
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently moved from Lake Village Townhomes who’s managed by Maryland Management Company. I moved on 8/8/23 the lease wasn’t over until 9/30/23. Upon leaving the leasing office never contacted me to do a walk thru of the unit. Which I believe in the state of Maryland the law states it’s the leasing office duty to do so not the resident. The unit was visited by maintenance at least twice, after I vacated, to have work completed. The neighbors called in for a loud sound coming from the pipes next door, my unit. I later received email confirmation of the maintenance visits. Nevertheless Maryland Management Company took my security deposit of $271.31 but also charged me $106.41. The $106.41 was then sent to their collection department immediately because I was no longer a resident. I was contacted by their collection department and helped by a representative named Brenda. I asked for a breakdown of the charges which included, broken blinds, cleaning of the stove, cleaning of kitchen, replacing of blinds and a towel bar and replacing the countertop. I told the representative I have pictures of the kitchen and stove both cleaned when I left. I did admit a few blinds were missing and the towel bar loosened and fell. I also have pictures of the countertop in good condition. I sent the representative the pictures and was told I would hear a decision back in a few days. Maryland Management Company stood by their decision. I asked that the company return my security deposit and not charge any additional. Or not charge any additional especially since they had to come into the unit after I vacated to do repairs, and again no one contacted me for a final walk thru.
Business Response
Date: 12/14/2023
The lease and MD law states:

If you notify us by certified mail of your intention to move, the date of moving, and your new address. Your notice must be mailed to us at least fifteen (15) days prior to the date of moving. Upon receipt of the notice, we will notify you by certified mail of the time and date when the Premises will be inspected. The date of inspection will occur within five (5) days before or five (5) days after the date of moving as designated in your notice.

Ms. ******* did not give this notice until the day she moved (09/30/23) so we could not notify her of the Move-out Inspection in the manner that is highlighted on the lease.

Lake Village contacted Ms. ******* on 8/16/23 after a resident called about a loud noise coming from her apartment. Ms. ******* gave permission for the Maintenance personnel to enter the apartment to take care of the problem.

Ms. ******* disputed the claim with Brenda in out collections department and was provided the attached response.

I am also attaching a copy of the Move-out Inspection and the pictures of the apartment from when they did the inspection. The pictures that Ms. ******* provided conveniently missed the large scratch that was on the countertop.

I am also attaching a copy of the move-in inspection where you can see that none of these damages were reported by Mr. or Mrs. ******* when they moved in.
Customer Answer
Date: 12/14/2023

Complaint: 21004517

I am rejecting this response because:
I attached the email that was sent well before the lease expired and was up for renewal, stating our intent to vacate. Again we received no response from the leasing office after this email in regards to a walk thru. The keys to the unit was turned in on 9/30/23, it is impossible to give the company notice to vacate the day of lease expiration because they automatically renew the lease if you do not provide a plan to vacate. It’s very convenient that our original inspection paper from the move in walk thru was lost and no one in the leasing office knows where it went. As personnel inside the leasing office has changed frequently. We did two of these inspection papers because we did in fact find more issues within the unit. This company is horrible at record keeping and very contradictory even in response to this notification. My wife did give authority to come in when the pipes needed work and she was there when maintenance came in although this was not the first or the last time they came to do work. It’s very convenient that the company would do a so called walk thru without the residents and charge only 100 dollars for a so called scratch to a countertop. When if this was case the whole counter top would have to be replaced and cost much more. Even still the security deposit was taken which if this was the case was more than enough to cover damages.

Sincerely,

******* *******
Initial Complaint
Date:11/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived in Craneberry run’s Apartment under Maryland Management Company for 2 years and more ongoing. I have had no problems with no residents within the unit Except for the unit above me. This year, with new leasing management, i have received 2 complaints Now regarding me, when i have done nothing, nor have had any of these complaints thoroughly looked into other “one word against another” This Management company has started harassing me when i pay my rent on time, and believing a person that was behind. It has been said that if any “unusual odor, is detected a inspection will take place” No inspection of my unit as ever taken place, or occurred, yet I’m receiving mail from Maryland Management Company. Throughout the Community it was posted that on 11/15/23 between 9am-4pm, Maintenance will be doing “preventative Maintenance check” for which i have NOT received or gotten and have asked for regarding being accused for something within a WEEK. I am being accused and harassed at this point for something that i have stated is not me, and have communicated that my vents are even closed, i would like for an inspection/walk through to take place and Or maintenance check my vents and AC filter. Nothing is actually getting looked into properly, and that’s completely unfair
Customer Answer
Date: 11/30/2023
Good Evening,

Following the initial Stand alone Complaint. I have not received another despite doing EVERYTHING i was doing originally.
On November 13th, i went to speak with the Leasing office manager (Toni) and recorded the entire conversation for my records.
she states that she has a “List” of supposed individuals throughout the community that may or may smoke indoors (through Maintenance team informing her after repairs).
Ms. Toni also was the one that personally sent the “final warning” on my door, but never went inside my Unit to Inspect the possible “odor” complaint. There was a letter with my full name hand written on her desk and when asked about it, she said “for every complaint, i must mail out a copy”
that same letter came addressed to me (not left on or at my door) or hand delivered for me to receive and know the contents. On November 15th via Usps informed Delivery( Mail forwarding service) I received a letter from Maryland Management Company, (stamp dated on November 13th was sent and i have YET to fully receive and read the letter)
on November 17th,
the same letter i asked ms Toni in regards to when i went to go speak with her, was sent to me via Usps Informed Delivery stamp dated on November 15th, that i also have not received and read to know what it is about.

After the initial complaint from above neighbor, which only stemmed from him being late on Rent,
Ms Toni, informed me that on November 11th when 2D paid rent after getting off work,
Ms. Toni asked for a follow up on the issue to which he responded no change.

this action led to me receiving the final warning and 2 letters via mail i haven’t received, and it wasn't a valid complaint, or homeowner above me was home at the time.
this is completely harassment from the leasing office, Ms Toni to be exact.
the only individual that ive notice and seen ****y an odor from potential Cigarette Smoke, is 2C the Unit right next to my abovefloor neighbors.

i work a schedule of 4pm-2:30am (get home 3am) Sunday-Thursday.
i am barely home and have been doing the same thing with little to no differences throughout the Years.
i can also provide and show when i had an individual i was with, on Probation and  had monthly visits to my Apartment.  I never received a complaint or a notice from the Probation officer regarding any Smells, odors of any sort.
i have made attempts to send the video recording of my interaction with Ms. Toni, but i dont think it can go through. Its 25min of the whole 50min recording. I can send with a more appointed email. Thank you, have a blessed day.
Customer Answer
Date: 11/30/2023
Good Evening,

Following the initial Stand alone Complaint. I have not received another despite doing EVERYTHING i was doing originally.
On November 13th, i went to speak with the Leasing office manager (Toni) and recorded the entire conversation for my records.
she states that she has a “List” of supposed individuals throughout the community that may or may smoke indoors (through Maintenance team informing her after repairs).
Ms. Toni also was the one that personally sent the “final warning” on my door, but never went inside my Unit to Inspect the possible “odor” complaint. There was a letter with my full name hand written on her desk and when asked about it, she said “for every complaint, i must mail out a copy”
that same letter came addressed to me (not left on or at my door) or hand delivered for me to receive and know the contents. On November 15th via Usps informed Delivery( Mail forwarding service) I received a letter from Maryland Management Company, (stamp dated on November 13th was sent and i have YET to fully receive and read the letter)
on November 17th,
the same letter i asked ms Toni in regards to when i went to go speak with her, was sent to me via Usps Informed Delivery stamp dated on November 15th, that i also have not received and read to know what it is about.

After the initial complaint from above neighbor, which only stemmed from him being late on Rent,
Ms Toni, informed me that on November 11th when 2D paid rent after getting off work,
Ms. Toni asked for a follow up on the issue to which he responded no change.

this action led to me receiving the final warning and 2 letters via mail i haven’t received, and it wasn't a valid complaint, or homeowner above me was home at the time.
this is completely harassment from the leasing office, Ms Toni to be exact.
the only individual that ive notice and seen ****y an odor from potential Cigarette Smoke, is 2C the Unit right next to my abovefloor neighbors.

i work a schedule of 4pm-2:30am (get home 3am) Sunday-Thursday.
i am barely home and have been doing the same thing with little to no differences throughout the Years.
i can also provide and show when i had an individual i was with, on Probation and  had monthly visits to my Apartment.  I never received a complaint or a notice from the Probation officer regarding any Smells, odors of any sort.
i am unable to send the 25min of the 50min conversation with Ms. toni

Customer Answer
Date: 11/30/2023
Good Evening,

Following the initial Stand alone Complaint. I have not received another despite doing EVERYTHING i was doing originally.
On November 13th, i went to speak with the Leasing office manager (Toni) and recorded the entire conversation for my records.
she states that she has a “List” of supposed individuals throughout the community that may or may smoke indoors (through Maintenance team informing her after repairs).
Ms. Toni also was the one that personally sent the “final warning” on my door, but never went inside my Unit to Inspect the possible “odor” complaint. There was a letter with my full name hand written on her desk and when asked about it, she said “for every complaint, i must mail out a copy”
that same letter came addressed to me (not left on or at my door) or hand delivered for me to receive and know the contents. On November 15th via Usps informed Delivery( Mail forwarding service) I received a letter from Maryland Management Company, (stamp dated on November 13th was sent and i have YET to fully receive and read the letter)
on November 17th,
the same letter i asked ms Toni in regards to when i went to go speak with her, was sent to me via Usps Informed Delivery stamp dated on November 15th, that i also have not received and read to know what it is about.

After the initial complaint from above neighbor, which only stemmed from him being late on Rent,
Ms Toni, informed me that on November 11th when 2D paid rent after getting off work,
Ms. Toni asked for a follow up on the issue to which he responded no change.

this action led to me receiving the final warning and 2 letters via mail i haven’t received, and it wasn't a valid complaint, or homeowner above me was home at the time.
this is completely harassment from the leasing office, Ms Toni to be exact.
the only individual that ive notice and seen ****y an odor from potential Cigarette Smoke, is 2C the Unit right next to my abovefloor neighbors.

i work a schedule of 4pm-2:30am (get home 3am) Sunday-Thursday.
i am barely home and have been doing the same thing with little to no differences throughout the Years.
i can also provide and show when i had an individual i was with, on Probation and  had monthly visits to my Apartment.  I never received a complaint or a notice from the Probation officer regarding any Smells, odors of any sort.
i am unable to send the 25min of the 50min conversation with Ms. toni

Customer Answer
Date: 11/30/2023
Good Evening,

Following the initial Stand alone Complaint. I have not received another despite doing EVERYTHING i was doing originally.
On November 13th, i went to speak with the Leasing office manager (Toni) and recorded the entire conversation for my records.
she states that she has a “List” of supposed individuals throughout the community that may or may smoke indoors (through Maintenance team informing her after repairs).
Ms. Toni also was the one that personally sent the “final warning” on my door, but never went inside my Unit to Inspect the possible “odor” complaint. There was a letter with my full name hand written on her desk and when asked about it, she said “for every complaint, i must mail out a copy”
that same letter came addressed to me (not left on or at my door) or hand delivered for me to receive and know the contents. On November 15th via Usps informed Delivery( Mail forwarding service) I received a letter from Maryland Management Company, (stamp dated on November 13th was sent and i have YET to fully receive and read the letter)
on November 17th,
the same letter i asked ms Toni in regards to when i went to go speak with her, was sent to me via Usps Informed Delivery stamp dated on November 15th, that i also have not received and read to know what it is about.

After the initial complaint from above neighbor, which only stemmed from him being late on Rent,
Ms Toni, informed me that on November 11th when 2D paid rent after getting off work,
Ms. Toni asked for a follow up on the issue to which he responded no change.

this action led to me receiving the final warning and 2 letters via mail i haven’t received, and it wasn't a valid complaint, or homeowner above me was home at the time.
this is completely harassment from the leasing office, Ms Toni to be exact.
the only individual that ive notice and seen ****y an odor from potential Cigarette Smoke, is 2C the Unit right next to my abovefloor neighbors.

i work a schedule of 4pm-2:30am (get home 3am) Sunday-Thursday.
i am barely home and have been doing the same thing with little to no differences throughout the Years.
i can also provide and show when i had an individual i was with, on Probation and  had monthly visits to my Apartment.  I never received a complaint or a notice from the Probation officer regarding any Smells, odors of any sort.
i am unable to send the 25min of the 50min conversation with Ms. toni

Business Response
Date: 12/06/2023
December 5, 2023

Better Business Bureau
ATTN: Mackenzie ****

RE:     Mr. Garfield ********
*** ******* ******* ** ********* ** *****
I.D. *********
Dear Better Business Bureau:

In reference to the complaint ID # referenced above, I am glad there is a venue for Mr. ******** to express his concerns. However, I regret he felt the correspondence was needed.
The on-site management team prides themselves on their professional decorum and ability to follow all fair housing standard operating procedures when interacting with all residents and visitors. The residency of everyone at Cranberry Run is extremely important to us and greatly appreciated.
In both instances the Lease violations issued were alleged, which are attached for your review. Multiple complaints were received from more than one neighbor concerning the odors emanating from Mr. ********’s apartment. In addition, our on-site management team, while conducting their bi-annual preventative maintenance confirmed the odors.
In no way was Mr. Robinson singled out for the on-site inspection. As a company we have a preventative maintenance program in place, which automatically populates the addresses twice a year. This was the reason for the inspection of Mr. ********’s apartment.
In conclusion, it is the goal of Maryland Management Company and Cranberry Run Apartments to provide all our residents with quiet enjoyment and quality living while residing at our Community.
Thank you for giving us the opportunity to respond to this matter.

                                                                        Sincerely,

                                                                        Maryland Management Company

                                                                        Helen ****
                                                                        Resident Service Representative
Bureau Response
Date: 12/06/2023
Garfield ********
*** ******* *** ** *********** *****

Dear Garfield ********:

This message is in regard to your complaint submitted on 11/15/2023 against Maryland Management Company. Your complaint was assigned ID *********

BBB has received a formal response from Maryland Management Company. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code* **************

Sincerely,

Mackenzie ****
Dispute Resolution Specialist
***********************

MESSAGE FROM BUSINESS:

December 5, 2023

Better Business Bureau
ATTN: Mackenzie ****

RE:     Mr. Garfield ********
*** ******* ******* ** ********* ** *****
I.D. *********

Dear Better Business Bureau:

In reference to the complaint ID # referenced above, I am glad there is a venue for Mr. ******** to express his concerns. However, I regret he felt the correspondence was needed.
The on-site management team prides themselves on their professional decorum and ability to follow all fair housing standard operating procedures when interacting with all residents and visitors. The residency of everyone at Cranberry Run is extremely important to us and greatly appreciated.
In both instances the Lease violations issued were alleged, which are attached for your review. Multiple complaints were received from more than one neighbor concerning the odors emanating from Mr. ********’s apartment. In addition, our on-site management team, while conducting their bi-annual preventative maintenance confirmed the odors.
In no way was Mr. Robinson singled out for the on-site inspection. As a company we have a preventative maintenance program in place, which automatically populates the addresses twice a year. This was the reason for the inspection of Mr. ********’s apartment.
In conclusion, it is the goal of Maryland Management Company and Cranberry Run Apartments to provide all our residents with quiet enjoyment and quality living while residing at our Community.
Thank you for giving us the opportunity to respond to this matter.

                                                                        Sincerely,

                                                                        Maryland Management Company

                                                                        Helen ****
                                                                        Resident Service Representative
Customer Answer
Date: 12/11/2023

Complaint: ********

I am rejecting this response because:
Certain points that were said within the response was flat out false.
to say the maintenance man is confirming something the LEASING OFFICER as yet for HER self determined is clear cut harassment especially when the maintenance man VIEWED me before going to work smoking in my car.
they keep stating the word “odor” without specifying what smell they are claiming. There is other proof of other residents from the past that have made the same complaint regarding never having a issue and then all of a sudden having multiple issues to where we cannot renew the lease.
the maintenance man performed the change to the vent that took 5 minutes. When asked can he look through the larger vent and see about cleaning or inspecting THAT vent area for possible mold or any other “odor” like smell he said that wasn’t necessary.
never did he state, he smelled an Odor While in my place in front of me. So to go back and report false information is fraudulent.
especially if i STILL had an odor of some sort wouldnt that be grounds for more possible violations?
call and complaints regarding the issue?
the leasing office “Ms. Toni” CALLS residents and ask about my Apartment 1D
She has stated that in a video recording i would like to provide and have enclosed for the record on this. Calling or asking for a “follow up” is not another complaint especially when my upstairs neighbor wasnt home all day (so said Mrs. Toni)
this is NOT a smoke free community.
they have issued letters through the community regarding that IF you are smoking tobacco products to open a window for proper ventilation. The reason they are classifying this as an “Odor” but can’t specify where this “Odor” all of a sudden came from after being here for years, or able to articulate WHAT the odor it is they are questioning, comes off has harassment and a way to kick people out the community that havent done real wrong.
Mrs. toni states that “multiple” residents have complained when on Video she is heard Agreeing with me that the only individual that could complain of an “odor” smell coming from my vents would be my upstairs neighbor 2D
upon further investigation, i notice that a resident that is ALWAYS outside smoking Cigarettes lives right next to my upstairs neighbor in 2C. If the apparent issue is “through my ventilation system” how could it even be possible other units thats are NOT connected to me complaining?

They gave great false detail to how the preventive maintenance individual came and inspected and could confirm a possible “odor” but didn’t inspect and confirm that i have no working fire alarm since it started beeping nonstop earlier in the year?
to wrap, i furthermore reject this false response and wish to take this higher with the proof i have to show that this is harassment and Maryland Management company and no problem taking money from people for however long until THEY decide they dont want to anymore.
i have seen almost the entire 304 rotate out with new residents probably twice. Never had a complaint until this Ms. Toni lady, THIS year.
doing everything i have been doing, which is working. Harassing and pushing people out that have kids or soley work and come home, is an egregious act to go through and conduct. Especially when it seems to be the residents of an ethic background. 1A also shares a similar story of getting reports of an “Odor” even though it was his culture’s cuisine that emanated a strong turmeric smell. Maryland Management Company has harassed and forcing whoever they want out for any reason.
Sincerely,

Garfield ********
Business Response
Date: 12/14/2023
December 14, 2023

Better Business Bureau
ATTN: Mackenzie ****

RE:     Mr. Garfield ********
*** ******* ******* ** ********* ** *****
I.D. *********

Dear Better Business Bureau:

            In reference to the complaint ID ********* referenced above, we are sorry Mr. ******** feels the way he does about a member of our Management staff, but our position remains the same.

                                                                        Sincerely,

                                                                        MARYLAND MANAGEMENT COMPANY

                                                                        Helen ****
                                                                        Resident Service Representative
Bureau Response
Date: 12/14/2023
Garfield ********
*** ******* *** ** *********** *****

Dear Garfield ********:

This message is in regard to your complaint submitted on 11/15/2023 against Maryland Management Company. Your complaint was assigned ID *********

BBB has received a formal response from Maryland Management Company. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************

**BBB Holiday Schedule:
BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time.

Sincerely,

Mackenzie ****
Dispute Resolution Specialist
***********************

MESSAGE FROM BUSINESS:

December 14, 2023

Better Business Bureau
ATTN: Mackenzie ****

RE:     Mr. Garfield ********
*** ******* ******* ** ********* ** *****
I.D. *********
Dear Better Business Bureau:

            In reference to the complaint ID ********* referenced above, we are sorry Mr. ******** feels the way he does about a member of our Management staff, but our position remains the same.

                                                                        Sincerely,

                                                                        MARYLAND MANAGEMENT COMPANY

                                                                        Helen ****
                                                                        Resident Service Representative
Bureau Response
Date: 12/19/2023
Darlene ****
Maryland Management Company **** ******* ** ******* ** *****

Re: ID * ******** - Garfield ********

Dear Darlene ****:

Thank you for your recent response to Garfield ********. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

**BBB Holiday Schedule:
BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time.

Sincerely,

Mackenzie ****
Dispute Resolution Specialist
***********************

Bureau Response
Date: 12/19/2023
Garfield ********
*** ******* *** ** ******** ** *****

Re: ID * ********* Maryland Management Company

Dear Garfield ********,

We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

**BBB Holiday Schedule:
BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time.

Sincerely,

Mackenzie ****
Dispute Resolution Specialist
***********************
Initial Complaint
Date:03/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a tenant and professional who has rented from MMC subsidiary for over 2 years, I must say that I'm disappointed in the lack of responsiveness with respect to my water meter problem. With the exception of the first 3months of my residential tenure, I have been overbilled for my water. Speaking with the Property Manager about this numerous times as well as through email threads (copious legal documentation), having maintenance complete a water test, and calling the water company myself; we all ultimately discovered that my water meter was running when my next door neighbor used her utilities (this was when my water was shut off completely). Furthermore, I have been paying my neighbor's water bill and mine. Over a 100.00 every month. The Property Manger continues to tell me that the water company is too busy to come to my apartment (in writing). As of 2/27/23, I was scheduled for a Water Meter Check and no one showed up. I have an attorney on hand who is ready to pursue legal actions. I'm trying my best to give MMC one more chance. If someone from upper management doesn't contact me before 5pm today, I will move forward with my small claims suit. Btw, I've never paid my rent late.
Business Response
Date: 03/07/2023
With regard to the comments made by Mr. Turner, our on-site staff has been working to determine if there is an issue with the water meter for his unit. In addition, per Corporate Management, we have contracted with Conservice the Utility Experts, a utility management provider, and requested a Meter Test. It is our goal to determine if there is a problem and if so, do what is necessary to correct the problem.

The Maintenance staff inspected and conducted a test, both of which did not indicate or identify a problem. Subsequently, we requested for Conservice to conduct a Meter Test. The appointment was scheduled for February 27, 2023, which unfortunately, was two months out from the day we requested their service. Conservice did not show up for the appointment, which was very disappointing, but beyond our control. Our staff rescheduled the appointment with Conservice for March 9, 2023. It is our hope Conservice honors this appointment and upon receipt of the Meter Test, we will move forward to correct any inaccuracies that may be present.

At this point, we must rely on Conservice to conduct the test. The rescheduled appointment is only a couple of days away and hopefully, Mr. Turner will be accepting of our continued efforts to address his concerns.
Initial Complaint
Date:02/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/31/23, a delivery person contacted me stating that he could not gain access to my building to deliver a package. I asked if he would leave the package at the leasing office. He called back and stated that the woman in the leasing office would not accept my package. I asked him to allow me to speak to the community manager (Ariana). He put me on speaker phone, and she rudely told me "No", stating it was company policy not to accept packages at the office. I explained what the delivery person had told me and stated that I would be there very shortly. She reluctantly agreed. When I arrived at the leasing office, I asked to speak with her. I was blunt in telling her that I did not like how she spoke to me on the phone. She continued to be smug and rude in her explanation of policy and liability. The conversation further escalated. She eventually stated that she was not going to speak to me any longer and that she was going to report me to management. I left and returned with my notice to vacate. Ariana had locked the office door. The leasing office was not yet closed for business. I knocked on the door and she refused to allow me to enter to deliver my notice to vacate. The maintenance supervisor came speeding over to the office. I asked him to give my notice to Ariana. He said he was instructed not to talk to me and declined to take my notice to vacate. I sat in my car to calm down and I see that 2 ********* ****** police officers have arrived. When the first responding officer spoke to me, I handed him my notice to vacate. He stated that the community manager claimed to be scared of me, I was trespassing on company property, and that I could not communicate with her anymore. He left me for a few minutes and delivered my notice to vacate. When he returned, he relayed a message from Ariana to await correspondence from the company's attorney regarding early termination of my lease. Thankfully, I was not shot and killed by the officer because of her allegations.
Business Response
Date: 02/09/2023
Dear Ms. ******:
We have read your complaint and "desired settlement", however, all of these question have been answered by our Resident Service department both verbally and through email. Please review your previous emails directed to our Resident Service Department.
As stated previously, proper notification is always given to our residents if there is any course of action. Again, you can use the online portal to correspond with the leasing office, make your rental payments and put in service requests.
Regards,
**** *****
Business Response
Date: 02/14/2023
Dear Ms. ******:
Our position remains the same.
Regards,

Customer Answer
Date: 02/16/2023

Complaint: 18965598

I am rejecting this response because:
Ms. **** and Ms. *****:

Your responses were quite thoughtless. My questions have not been answered. Directing me to send emails to the community manager with whom is the source of the problem is not a resolution. In fact, it is an illogical remedy since I have been prohibited from any contact with onsite property staff. These are the rules you instituted.

It is blatantly obvious that there is a culture of poor customer service and retaliation ingrained in this company and employees. Beginning with ****land Management's refusal to resolve my rodent noise complaint. 2) Having your hired attorney interfere with the County Code Enforcement investigation. 3) Agreeing to release me from my lease with the stipulation that I sign away my freedom of speech. 4) Encouraging and promoting the abusive, unprofessional and rude behavior of the community manager - Ariana Aspervil. 911 is for EMERGENCY services. It is not to be used by a reckless child seeking to retaliate by making false allegations. Threatening eviction and accusing a resident of trespassing is a dangerous game your employee is playing.

Finally, residents should enjoy living in your communities; not dread and/or fear their stay. This business relationship has been oppressive from start to finish. I will take proper action to protect myself from further harm from your company and designated agents.

Sincerely,

******* ******
Initial Complaint
Date:01/10/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put my notice to vacate in here at ************* Apartments last November 2022 and asked for it to be recinded due a new apartment not being available as was originally told. I ended up finding one in late January and put a second notice to vacate in only to find out the price for the new apartment I was approved for was a completely different one and way more expensive price than what was originally told. I called the rotating manager to ask her if she could call her upper management to find out if they would allow me to recind the notice again. I was having some trouble speaking so I had my mother call and demand the rotating manager to give her a main number to call to discuss the matter as she is the guarantor for this lease. From what I understand the manager there at the time named *** was adamant that she wasn't considering doing a recinding of the notice. I don't understand why she would feel she would have any authority to make that decision. My mother called someone else; a number *** gave to her. The person she talked to was also adamant about not recinding again; without letting her or I explained exactly why I needed to. I didn't want to assume it was pure spite or retaliation but it's sure as heck what it sounded like. *****, who has been out of the office would understand the situation better and this might have been avoided if she was in the office but she's taking personal time off. I have had a streak of bad luck finding a new place but only needed to move to be a little closer to family as stated in my notice to vacate form. I don't know how to solve this problem of getting my notice recinded and it's causing some serious risks to my mental health situation. If they hold to the notice and don't listen and understand what actually happened without jumping to conclusions and acting out of spite, then I am risking homelessness during the winter months. I just want someone to try to listen and understand. I am even willing to pay the increased rent.
Business Response
Date: 01/12/2023
In response to the complaint made by **************, it is unfortunate his plans have changed, but he initiated and executed a legally binding Lease Termination Agreement. We have attached copies of his request and the signed agreement. It is our position, to uphold this executed agreement.

Thank you for the opportunity to respond to ****************** complaint.

*******************
Resident Service Representative
Initial Complaint
Date:12/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reside in Clarke manor apartments under Maryland Management. The 10 residents that reside in this building have been without hot water since Saturday. I paid my rent in full without placing it into an escrow account. I'm requesting bbb to contact Maryland Management to see if the resident can receive at least 15% off of next month's rent for the inconvenience.
Business Response
Date: 01/03/2023
Business Response /* (1000, 5, 2022/12/15) */ Dear Ms. *****: After investigating the situation, as a courtesy for the inconvenience while the repairs were being made, ********** has agreed to a $100 rent credit for the month of January 2023. Please contact your Community Manager directly at XXX-XXX-XXXX. Sincerely, Mary *****
Initial Complaint
Date:11/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Property ********** company has let lighting maintenance lapse in several buildings on greystone court in Annapolis Overlook. Landscaping service is being "contracted out" for several months. No website is available for owners and residents to view their information and we have been dealing with a combative property manager Susan. Please help us restore some semblance of order to our community.
Business Response
Date: 12/22/2022
Business Response /* (1000, 9, 2022/12/06) */ In contrast to your comment, we responded to the first email sent from your organization. Our response informed you this is not a property managed by our company. Please correct your records, so that it does not reflect we were unresponsive, because we did respond, and also that you discovered this is not a property we manage. Thank you, Nikki **** Maryland Management Company

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