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Business Profile

Publishers

Perfect Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Ken ******, Perfect Publishing.com, $1000, on September 18, 2022, to be an author of a story submitted to a book compilation called **** ** ****. He asked that payment be submitted to his company The Umbrella Syndicate. I have the receipt sent via ******. I never heard a word from them after giving the money to them, even after I reached out via text and email every month or two asking about progress, any proof reading errors, and who my editor would be, etc. I have never gotten one response! The original author who reached out for people to be a part of the book is Michelle *******. She has two other authors who also paid Ken, and who never received any services. Michelle ended up self publishing our book. She has reached out several to them as well with NO response! I tried to simply get a refund from ******, since no service was provided, but I made the request In July, so it was past their 6 months deadline. This company (companies) does not need to be in business, and I need my money back!

    Business Response

    Date: 11/13/2023

    I was asked to create and publish a book for Michelle *******. I came up with the title, conception of the compilation, how to make the book, and complete the project. We normally charge $10,000 for this intellectual property (and consulting)

    My team and I invested time in meetings, calls, and webinars.

    Please see attachments of our consulting time and involvement and proof the book was completed with my advise and vision. Even though the deposits do not cover the costs or value, there is obvious proof that every author received what they paid for,: a completed book (on Amazon), with my title, vision and plan utilized for the success of having a book they can now market, a tribe created by this vision, and a legacy to inspire others who '**** ** ****'.

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