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Business Profile

Carpenter

DeGroff Custom Carpentry

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/03/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    In March 2022, a neighbor of mine referred me to a carpenter who had done work for her. The referred business being DeGroff Custom Carpentry, **** Wind ****** ***** *********** ** XXXXX, at least this is what his business card says. The estimate states: DeGroff Carpentry, XXXXX Drill ***** ***** ********** ** XXXXX, phone: XXX-XXX-XXXX, email: *****************@gmail.com. We scheduled an appointment to view the wall at my home for the grid wall feature to be done. He said he can and would do the work. I gave a deposit via check for 1/3rd of the total ($650) and he would schedule me in April 2022. I have communicated several times via email to follow up and I keep getting excuses and scheduling promises, but no work has been started and it is now August 2022. I have requested return of my deposit and would file a complaint with BBB and submit Small Claims action, but it has not improved the situation. I want this resolved one way or the other-the work done or return of my deposit. However, since he is not compliant on any scheduling promises, a refund is the better solution to this situation.

    Business response

    12/01/2022

    Consumer Response /* (3000, 7, 2022/08/17) */ My next effort will have to be a filing in Small Claims Court in order to get this matter to resolved.

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BBB Rating & Accreditation

C

This business is not BBB Accredited

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Contact Information

2237 Wind Fields Lane

Harmans, MD 21077

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(508) 237-2146

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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