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Business Profile

Ophthalmology

Seidenberg Protzko Eye Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My eye exam appointment was on June 5th 2024 at Seidenberg & Protzko in Elkton MD. Not sure if this is considered insurance fraud. I have eye insurance and when getting a yearly exam they billed under medical when I specifically told them I had eye insurance. Because of this my prescription was not covered. When I went to get my glasses I was told I declined a ‘you pay $60 to get your refraction’. My first thought was why would I pay anything when I have eye insurance The year before I got an eye exam walked next door and got my glasses and had to pay nothing. It should’ve been explained to me a refraction is actually your prescription. Therefore, if you want your prescription, we need to bill under your eye insurance in which they should have from the beginning. I have taken vacation days for this inconvenience to get what is mine (my medical eye prescription) and received nothing. The reception (Sarah or Rachel) talked very rude and condescending to me and refused to reschedule a refraction appointment for me. This business and their policy is very unethical and something needs to be done. We older people rely on honest customer service and billing and to have this happen and not explained is unacceptable. My insurance company has paid for what’s rightfully mine and Seidenberg & Protzko refuse to give it to me.

  • Initial Complaint

    Date:07/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was saddened when I went into this doctors office because the secretary at the front desk stated that they no longer accept my insurance. My insurance is Aetna/Humana also known as Medicaid and Medicare. She stated that they only take people with medical problems not related to eyeglass prescription! I am grieved because the United States does not have a just insurance system and I am currently in a predicament. I hope the policy will change back so that they can take me as a patient again!

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 8, 2022/07/21) */ Seidenberg Protzko Eye Associates-response Re: case: XXXXXXXX External Inbox Susan ****** <*******@speyecare.com> 3:56 PM (17 minutes ago) to me Case: XXXXXXXX Good afternoon, ****. We are in receipt of the consumer's complaint. "We apologize for any miscommunication or inconvenience and understand the confusion of what insurances we do and do not accept. Please contact us directly for further clarification." Please let me know if you need anything further. Sincerely, Susan ******

Seidenberg Protzko Eye Associates, P.C. is NOT a BBB Accredited Business.

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