157 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Dan M
1 star06/20/2024
Very poor in service and commitment They don't honor the dealer repairs cost on parts and labor. Dealers like Toyota will not work with carchex because they always argue over part prices and labor costs.Review from Jay W
1 star06/20/2024
Awful. Avoid at all costs or it will cost you. Was completely misled by sales guy when I originally purchased my extended warranty with 70K on my truck. He told me 100K or 60 months FROM THE TIME OF PURCHASE...whichever came first. Even said "yes, 170K or 60 months." Then, my truck hit 100K and they told me my policy lapsed. A total bait and switch tactic that stole $2,500 of my hard working money. These guys are thieves. If I could give them a zero I would. Avoid them and American Auto Shield (their administrator/parent company).Review from Dwight H
5 stars05/28/2024
The sales representative Steve was very helpful. He gave us the different options and what was involved helping my wife and myself to make an informed decision. Job well done.Review from Corey W
1 star05/14/2024
This company will ABSOLUTELY deceive you out of your money. I started a claim and they found reason after reason for denial and they are all FALSE. They first accused me of pre existing conditions and after that was proven to be false they AGAIN have denied due to an exhaust that came with my vehicle that had absolutely nothing to do with the claim nor is barred from the warranty as it meets oem specifications. If you get this warranty make sure to read EVERYTHING and have a lawyer on standby because they WILL deny a major repair. They have a good business rating because ALL of their complaints go under whoever is overseeing the warranty and in this case that is ******** **** ******. This is shielding them from majority of their complaints and why people are still falling victim to their scams thinking they are a standup business. DO NOT PURCHASE A WARRANTY FROM EITHER OF THESE CONPANIES!!!!!!!
CARCHEX Response
07/15/2024
Hi Corey, thank you for your review. We are sorry to hear of your negative experience with your claim. We will have a customer service representative reach out to you shortly to review your claim with you and answer any questions you have regarding your coverage.Review from Brian R
1 star05/09/2024
In my opinion, AVOID THIS COMPANY, I purchased the ultimate plan asking to have everything covered, but the very first time I attempted to fil a claim, they said that piece wasn't covered!!!!!! I had Electrical systems covered, but they would pay for fixing the media center, which is part of Electrical in my book....only give a 1 star because it wouldn't let me give a negative...CARCHEX Response
07/15/2024
Hi Brian, thank you for your review. We are sorry to hear of your dissatisfaction with your claim. We will have a customer service representative reach out to you shortly to review your claim and answer any other questions you may have regarding your coverage.Review from Christopher M
1 star05/08/2024
Stay far away from this company …. REPEAT far away .. I signed up for the powertrain plus coverage. My first claim was denied quoting pre-existing problem. They are scammers And then when I told him I want to cancel my subscription so I need the rest of my money that was not used for me signing up for the next month and they told me no refund even though I did not use their service that month… plz don’t waste ur money if it sounds too good to be true, then that mean it isReview from Gulnora D
1 star05/06/2024
They deceive people. First, they always find excuses to avoid paying for car repairs. If you close a contract, you do not receive all the money paid for this contract. They deceive people.Review from Christopher D
1 star04/13/2024
Avoid signing up for any plan. The company won't pay for a covered repair in the plan that the agent setup for me. Instead enrolled me in a lower plan that didn't cover this repair. Avoid this business at all costs. Even after sent my paperwork to a supervisor they doubted the business would pay for their mistake.Review from Ramona C
1 star03/11/2024
They keep sending me annoying emails saying my bill is past due. Im completely offended. I have never missed a payment. Before this problem gets any worse, I will be switching to another company immediately.Review from Fleet S
1 star03/07/2024
This is a scam. We paid for this warranty and it would not cover anything. We could not find a company that would take it. We canceled the warranty but they wouldn't give our money back. I give Carchex no stars. They ripped us off.
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