Complaints

This profile includes complaints for Apartment Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apartment Services, Inc.

  216 Schilling Cir Ste 215 Hunt Valley, MD 21031-8629

• 

  Apartment Services, Inc.

  15 Treeway Ct # 2a Towson, MD 21286-3502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** Infestation. Due to Apartment services slow response and inadequate treatment. A ***** infestation has grown to and infest my whole apartment leaving me with a kitchen that I cannot use. I also have an asthmatic child that is affected by the roaches and treatment. I let them know my child is asthmatic and presented a letter from her doctor when previously disputing an issue with heavy smoke odor. This issue has also resurfaced. The property manager has asked me to give her time with both issues where I cooperated. Unfortunately there is no resolve. The heavy smoke issue has been ongoing and the ***** infestation now more than 30 days and it is getting worse. I had to discard a lot of personal belongings. The management company has refused to let me out of my lease even though there is more than one risk to health and more than one unit in the building is infested. I am requesting they let me out of my lease under the Maryland warranty of habitability.

  Customer Answer

  Date: 08/23/2024

  The property name is ****************************************** under the management of Apartment Services ****

  Customer Answer

  Date: 08/23/2024

  Please see letter from my daughters doctor about risk of asthma attack from roaches in apartment

  Customer Answer

  Date: 08/23/2024

  Please see letter from my daughters doctor about risk of asthma attack from roaches in apartment

  Business Response

  Date: 09/16/2024

  Hello,

   Please see attached written response to complaint #********.

   

  Regards,

  ***** *****

  Regional Property Manager

  Apartment Services Inc.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22184516
  
  I am rejecting this response because:
   The ***** infestation in my apartment has gotten worse. Attached is a video of a ***** that my neighbor stepped on in the hallway the other day. Please notice that they will not acknowledge treating the whole building. The management company keeps wanting to treat my unit specifically when 2 other residents in my building have confirmed to me that they have not been treated since 8/7/24 and have roaches which is evident by the baby roaches casually crawling in the hallway IN my apartment. Roaches breed and spread through shared walls between units. The problem will not go away in MY unit until ALL units in the building have repeated treatment. To this day my ENTIRE home has not been treated. The management will not let me exercise my rights under Maryland Warranty of Habitability Law to terminate my lease even after submitting medical letters that this affects my childs health. The cigarette smoke is still strong and unbearable. The weather strip was helpful from smoke entering from the front door but is no resolve for the odor that the back of my apartment. Rather than being ethical, practicing good business and avoiding another rent escrow case in this building the regional manager is making me take her before Judge to hold her in breach of lease. Very negligent.
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/26/2024

  September 26,2024
  
  
  Better Business Bureau of ****************
  *************************************
  *******************************************
  Attn:  ******************************************************************************
  RE:Complaint Case #********                                                    Consumer:  ***** *****
  
  Dear ********* ****:

  We appreciate Ms. ***** raising her concerns.  We received correspondence from Ms. ****** attorney, and will attempt to further resolve the matter through our counsel.

   

  Regards,

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed an application fee of $25 to apply at Arbutus Arms Apartments in Baltimore. I inquired about my pet puppy prior to filing an application but was told nearly 2 weeks after that my pet was disqualified and that my application would be cancelled. I have not received my refund. The **nagement apologize on-line but didn't mention my refund. I think I was scammed and want my money back.

  Bureau Response

  Date: 11/02/2023

  Kim **
  Apartment Services, Inc. 

  ** *** *** *********** ********* ** *****
  
  Dear Kim **:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/21/2023 and was assigned an ID of ********.  

   

  BBB forwarded you a complaint filed by Adrionne *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this **tter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal **il, you **y respond online using the link below or respond by **il using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: 20###-###-####B

   

  Please understand that the consumer's complaint and your response **y be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB **y edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this **tter.
  

  Sincerely,

  Linda *****
  ************************
  

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Adrionne *******
  **** * ******* ** ******** ** *****
  Daytime Phone: ###-###-####
  E-mail: *******************
  
  The details of this **tter are as follows:

  Complaint Involves:
  Refund Or Exchange Issues
  
  Customer’s Statement of the Problem:
  I payed an application fee of $25 to apply at Arbutus Arms Apartments in Baltimore. I inquired about my pet puppy prior to filing an application but was told nearly 2 weeks after that my pet was disqualified and that my application would be cancelled. I have not received my refund. The **nagement apologize on-line but didn't mention my refund. I think I was scammed and want my money back.

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  

  Business Response

  Date: 11/03/2023

  November 3, 2023
  
  In response to case number ********, Adrionne ******* requested a refund for the $25 application fee he submitted on October 5, 2023.  On October 11, 2023, Mr. Chatman and the leasing **nager had a conversation regarding the pet policy and restricted pet breeds. The **nager advised Mr. ******* that pit bulls are restricted, and he advised her to cancel the application.  
  
  The application process is completed online by the applicant. The applicant must agree to the Terms and Conditions of the application prior to paying the fee and signing. The application fees are non-refundable.  
  
  If you should have any questions regarding these corrections, do not hesitate to contact my office at ###-###-####.
  
  
  Sincerely,
  
  Tonya ******
  Regional Property **nager

  Bureau Response

  Date: 11/07/2023

  Adrionne *******
  **** * ******* ** ********** *****
  
  
  Dear Adrionne *******:
  
  This message is in regard to your complaint submitted on 10/21/2023 against Apartment Services, Inc..  Your complaint was assigned ID *********  

   

  BBB has received a formal response from Apartment Services, Inc.. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the **tter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this **tter.

  If you received this complaint via Postal **il, you **y respond online using the link below or respond by **il using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Linda *****
  ************************
  

  
  MESSAGE FROM BUSINESS:
  
  November 3, 2023
  
  In response to case number 20763400, Adrionne ******* requested a refund for the $25 application fee he submitted on October 5, 2023.  On October 11, 2023, Mr. Chatman and the leasing **nager had a conversation regarding the pet policy and restricted pet breeds. The **nager advised Mr. ******* that pit bulls are restricted, and he advised her to cancel the application.  
  
  The application process is completed online by the applicant. The applicant must agree to the Terms and Conditions of the application prior to paying the fee and signing. The application fees are non-refundable.  
  
  If you should have any questions regarding these corrections, do not hesitate to contact my office at ###-###-####.
  
  
  Sincerely,
  
  Tonya ******
  Regional Property **nager

  Bureau Response

  Date: 11/12/2023

  Kim **
  Apartment Services, Inc* ** *** *** *********** ******** ** *****
  
  
  Re: ID * ******** * Adrionne *******
  
  Dear Kim **:
  
  Thank you for your recent response to Adrionne *******. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This **tter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response **y be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we **y edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we **y reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Linda *****
  ************************
  

  Bureau Response

  Date: 11/12/2023

  Adrionne *******
  **** * ******* ** ******* ** *****  
  
  
  Re: ID * ********* Apartment Services, Inc.
  
  Dear Adrionne *******,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's **rketplace Services.
  
  Sincerely,
  
  Linda *****
  ************************
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My building management is not responding or resolving a tenant harassment issue that we have been dealing with for months. We have videos, other tenants who are also dealing with the same problem, and we have police reports we have to file almost everyday. We are also receiving death threats.

  Business Response

  Date: 07/17/2023

  Good morning,

  Apartment Services, Inc doesn't own or manager any properties in CT.  

  Thank you.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently living in ************** apartment building and our call box has been broken for 2 months. I have addressed this with the property manager on several occasions. When I looked outside on Saturday the ambulance and fire department were outside my building and did not have access to get in. The call box is still not being fixed. I am also filing a rent escrow through my local county for this to be addressed

  Business Response

  Date: 03/31/2023

  Apartment Services doesn't manage Ashbury Courts apartments.

   

   

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved to Village Green of Bear Creek in Euless Texas on January 12th, 2023. I was shown a model unit about 3 weeks prior to my move in date. The model unit was NOTHING like the unit I'm currently living in. I was not expecting it to be exactly like the model but this was worse. When I walked into the apartment, it was NOT cleaned at all. LAYERS of dust were everywhere, it had a stench to it like it has never been cleaned. I spent 2 hours of my own time cleaning this place. The toilets were black on the inside. I am living in a 2 bed / 2 bath when ONE of the toilets doesn't even work. I called them immediately with my complaint because this should've been corrected before I moved in. They have the contract, they should be aware of when tenants are moving in. We are going on 3 weeks now with 1 toilet working. Heather at the main office has been dishonest, keeps saying my toilets will be replaced and then I don't hear from them. The maintenance worker Jose was supposed to come in last week to replace it but he was 'injured on the job,' which seemed to be too convenient. I saw him on the property 2 days later. We are going on 3 weeks with one toilet working, again this should've been replaced before i moved in. They also did not advise me of the water issues they have before i signed the contract. The water is constantly being turned off for 'repairs,' but clearly, they don't know how to repair it permanently if it's being turned off. I asked on the day I moved in to terminate my lease and they request that I pay almost $3k to terminate it which i find to be ridiculous. The property is not taken care of, there are empty liquor bottles on the ground from other tenants. I have requested that they reduce the fees to terminate my lease early, I want out of this place and have absolutely no trust in them for the future. All they do is make excuses to avoid correcting the issue and I am done dealing with them. I have inclued screenshots of our conversations

  Business Response

  Date: 02/08/2023

  We do not own or manage anything in Texas. This is not our property.

   

  Thanks,

   

  *** **

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently rent a unit in a building that is falling apart due to termite and water damage. Stucco is coming off the building in multiple places. My daughters bedroom window is starting to fall out due to the loose stucco. Most units have mold and they even painted over some of the mold instead of replacing the drywall. Both my front door and back door leak water when it rains. I have contacted the office along with channel 9 news, code enforcement, hud program along with other companies to try to resolve the issue. The issue was never fixed. The maintenance people came and took pictures over a month ago and it has gotten worse. A new company bought out the apartments and instead of fixing the actual damaged building they are spending thousands of dollars to remodel the kitchen and floors. Please help as I am not getting any help from anywhere else.

  Business Response

  Date: 02/02/2023

  Hi,

   

  Apartment Services, Inc. doesn't own or manage anything in Florida. We are located in Maryland with one property in Pennsylvania.

   

  Thanks,

   

  Kim **

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex ******************************** has been absolute nightmare from the moment my wife and I moved in. From them constantly messing up our rent amount, the apartment manager telling us it takes 2-3 business days for her to respond to us (if she even responds at all, turning water off at least once a week, failing to respond in a timely manner to emergency situations, not having an emergency maintenance number on hand (there was a flood in my apartment on a Christmas day and I didn't receive any communication until 18 hours had passed), and overall hostility from the staff.

  Business Response

  Date: 02/02/2023

  Hi,
  

  We do not own or manage any property in *********, **. 

   

  Thanks,

  *********

   

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A new compay Lionbridge took ovwr Cumberland Crossing Apartments. Which now the Complex is called the Cumberland. The company has been harrassing me and my family staing we owed them over $300 and they were consistently tacking on late fees. Secondly, the company received my Rental insurance contracts with Esaurance last week but was disappointed that they could not be the certificate holders. Then went behind my back and put me and my family on their insurance without consulting me. In addition, they are not permitted to do so because I proven I had rental insurance and hold the expected amount required in my lease. The company sent me an email which I do have stating untruths that I did not hold the policy amount and made illegitimate excuses in why they illegally put me on their policy. There is a recorded call with the agent where the agent spoke to their staff member regarding the rental policy. She also verified I had the coverage for four yeasr straight. Thirdly, I had to address the manager because my son was standing in front of the office and she stereotyped him and told him he had to move after he identified himself as living accross the street and rmthe buikding number. I will be forewarding the email to you that I had to address the manager on. My son was upset because he stated she treated him like he was a some type of a person who was up to no good almost like he was a suspicious and trouble. Now I am being sent a letter stating a 15 month lease with all of this nonsence regarding my utilities not being included when my water and trash has always been included in the price. I don't understand how this woman thinks she is going to come into my community where I reside for three years and seperate my utilities which are averaged in my rent. Water, Sewer, Trash, Pet Fee, and Pest Control. This is retaliation. I also reported the company to the city of Marietta about them allowing a native to illegally sublease two Air BNB's when we are not allowed.

  Business Response

  Date: 01/26/2023

  Consumer Response /* (3000, 8, 2023/01/19) */ ***Document Attached*** Pest Control January 18, 2023 TO: The Cumberland Management, of my lease which is false. So Esaurance provided me another document and stated that the $100,000.00 liability was in the documents he received which I know it to be truth. No one in your company spoke to me nor received any kind of consent to add me and my family on your property insurance which is a violation committed. To add to this, after I filed a complaint against your company a week ago, there has been another act of retaliation today by sending a Caucasion man into my apartment without notice, not even a 24 hour notice according to Georgia Housing Law. My daughter who is of age has documented the disrespect and arrogance the pest control man displayed towards her. I was sitting in my bedroom fully undressed when this man put the key in our door. I had to gather my clothing which I felt violated in my own apartment as a result of this. My daughter hurried to the door and I heard her asking who was it, and to hold on. Mind you, my two adult sons were in their bedrooms as well. As my daughter approached the door, I could here her asking who is jt and she stated several times for him to hold on. The pest control tech sticks the key in the door and opens it, that is a violation of my lease, and of my families privacy. I heard my daughter ask him why he was here, and why he put the key in the door? He continued to raise his voice at me, and my daughter did not appreciate him speaking to her mother in such a rude manner. I was attempting to diffuse the situation where I apologized for something I did not cause. In the midst of apologizing just to keep the peace, the tech continues to raise his voice. He informed me that if no one is here when he comes to spray, he is going to place his key in the door. I told him that he v not going to do that. He stated the office told him to put the key in the door if we did not answer, and I had to take it up with the office. He begins to ask if I want the pest control or not. He was so rude and arrogant, I knew exactly how to handle someone acting as he did. I informed him that he could come in and do the pest control, but after this, I am refusing the pest control and am requesting that you do not send another pest control technician to apartment 2394. I am aware of other apartments in the building having roaches but my apartment throughout all of the transitioning with the illegal AirBNB's still in operation in the building 16, my apartment has been one where we do not have the roach issues. I refuse to draw roaches to my apartment by feeding the roaches what your contractor uses. My son and I went back and examined what our tech put down, which is the same exact guey/sticky pest control chemical as we previously been utilizing where it draws more roaches. This was the same chemical utilized at apartment 1850, and why I requested the pest control to cease. Concerning my lease, I am not obligated under my lease contract, which is still in effect to do a 15 month, nor do I have to renew. We will be doing month to month as of March 25, 2023, and you can not charge me no more than an additional $100. My utilities are being paid in the $1557. My rental insurance policy remains current and stands active and legal under the month to month policy. I do possess the $100,000.00 policy, which is the required coverage for my lease. Thank you, ********* *********

• Initial Complaint

  Date:01/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company kept deposit on fraudulent statements. Claimed I broke things like refrigerator handle that was broken when I moved in. I complained numerous time's garbage disposal did not work and they never fixed it, but charged me for a new one when I left. Charged me for a new AC unit when in 3 years they never came out to inspect in. I moved in with a very old dishwasher that I never used bcus I had no need and they charged me for a new one. Kept the entire **** deposit even though I was a good tenant for 3 years and never paid rent late. I've left so many messages and they never return calls.

  Business Response

  Date: 01/17/2023

  We do not own or manage properties in *******.
  
  Thanks,
  
  ***
  
  

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was resident of Winchester park apartment, I was resident of 83B apartment and I moved out in Oct 2018. When we gave the move out notice a month before we have not been informed any maintenance for road coming to my apartment and the day I my movers came they blocked the complete way to apartment for road maintenance. Though they did not do anything for 4 days and delay my move. I moved to ** and rescheduled by move 2 times. Home was all cleaned by cleaner but since I came 2-3 times with my special kid, I used bathroom and had small mark of strawberry on kitchen platform. Upon discussion Winchester Park and Woods actually removed all the charges from my account due to delay in their side in my movement. 2 years later they send the report to collection agency and I provided them information with $0 screen shot but their attorney mentioned to hire a attorney to discuss with them or pay. I did not know much legal so I paid $400+ amonth but after few months they hit my creadit history badly reported defaulter in payment. They were doing property maintenance and changing dates multiple times without any information contemporary. It actually result to extra pay for Mover cancellation 2 times and extra rent payment at both the location in my new apartment and old apartment. During that period all above points were discussed with Winchester park manager and associate, after that they removed all balance from my account. Fortunately I had the screenshot take during that period which I am sending you.