Complaints

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ARBITRARY business process. On Sunday morning, April 17, 2022 me and my daughter's returned from church around noon. Upon pulling into the driveway, my daughter noticed her car was gone. Her car was parked in a visitors spot along with another neighbors car which was parked next to my daughters car in the second visitors parking spot. I called the number on signage in the community for **** **** Towing and verified my daughters car was towed. Not the neighbors car, only my daughters car. I was told by the towing company ********* HOA management gave the approval to tow. When I contacted ********* HOA, ****** ***** informed me residents in the community took pictures of my daughters car, not ********* HOA but residents of the community. Essentially, a resident on behalf of ********* HOA had the car towed. Not both cars, just my daughters car ONLY. When I asked Stuart if residents are authorized on behalf of ********* HOA to authorize towing, I received no response. Since that time, I have seen the same resident "who authorized towing" of my daughters car taking pictures of other cars parked in those same two visitors spots and NONE have been towed. ********* HOA doesn't enforce their parking policies but ARBITRARILY towed my daughters car which cost $175 to retrieve. I am prepared to go to court with pictures.

  Business response

  07/28/2022

  We are very sorry that this homeowner had his car towed, however, this complaint should be against *********** Homeowner's Association, Inc., not Rogal Real Estate, Inc. t/a Rogal Management Group.  We do not contract for towing, we do not adopt the towing policy and we do not implement or enforce the towing.  We are directed by the Board of Directors for ********* HOA and I believe the photographs and documentation of the parking violation were done by a Board member of the community.  I never said that a resident has the authority to tow vehicles.  However, the contract with the towing company, executed with the Board of Directors for ********* HOA allows them to monitor and tow for violations.  Additionally, owners that file complaints about parking abuses are reported to the towing company to monitor or enforce.  The photographs taken in this case clearly demonstrate that the vehicle that was towed was abusing the visitor parking spaces in violation of the stated rules and regulations and the vehicle was towed by the contracted towing company for ********* HOA.

   

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