ComplaintsforNextCar All Vehicle Rentals

• Initial Complaint

  07/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 04/04/22 I booked a rental car for my vacation in Fort Lauderdale 04/14/22 to 04/19/22 and full amount of $343.15 was charged to my credit card immediately. Unfortunately my ******* flight from Bos to FLL was delayed by 2 hours (which unfortunately happens a lot and due to no fault of mine). When I arrived at the rental kiosk, I was told that my car is no longer available, in fact no cars were available. The staff was incredibly rude and unhelpful, and told me to call customer service to get a refund. I have been trying to get this resolved since April and no one is getting back to me or refunding my credit card. When I call customer service, they tell me to deal with the rental office who continues to be rude and unhelpful. My reservation was made on 04/04/22 and full amount of $343.15 was charged to my credit card immediately. However since the service was not provided (again due to no fault of mine), I feel that I should be entitled to a refund.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On May 14th, I rented a vehicle through NextCar's national website. When I went to pick up said vehicle. I was then presented with a different deductible cost when a the counter. The deducible amount that was posted on the invoice and the national website was $150. When I went to pick up the car I was told that since I was a local I would have to pay a $350 deductible instead. A few things troubled me about this, 1.) I had pre-paid for the rental and looking at their website disclosure, the time frame wouldn't insure I would receive a refund because of that. So, feeling a bit extorted, I paid the deductible out of necessity and feeling no other options were available. Due to circumstances beyond my control, I had to extend the rental a bit longer than expected. So I wold call and have the rental extended. First extension was during the week, $85, second extension was throughout the weekend, $486, another three day extension $145, After that for another two day $86, and the final one was $287. So in a 10 day span I had spent roughly $1700 on an economy rental. My problem culminates with the last payment. I was told that the call center and the branch had a disconnect. and those times I had extended my rental that were under $100 were due to the fact they were pulling the extra money from the deposit I had made initially, and that now since my deposit was at $150, I would have to pay that now current rate of $120/day, meanwhile my initial rental contract stated I was only paying $81/day for said rental. What frustrated me even more was that I was being told "As a courtesy" they would keep my deductible at $150 instead of re-charging me the $200 to keep the car. As I spoke of my experience so far, I was then told that I could have gotten a refund if I didn't agree with the deductible even after I was told at the counter that a refund wouldn't be possible due to the timeframe. Everything about my recent experience seemed super shady.

• Initial Complaint

  05/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I'm filing a professional complaint against NEXT Rental Car service. I purchased a vehicle on Tuesday, May 10th through Sat, May 14th. Upon arriving to the rental counter, I was told by a representative that the liability insurance was MANDATORY. I asked twice and I have a witness. Then he quoted me $35 per day. I did NOT want to get this insurance but he insisted that I NEEDED it in order to rent the vehicle. When I returned the vehicle, I asked to speak to a manager about this and he was extremely rude to me. I told him of the situation and he explained that I had signed the waiver, there is nothing that can be done. I told him I signed under false pretenses and I wanted a refund and he said that wasn't possible. He did NOT want to help me in the least and said he would need to speak to the rep who LIED to my face to get me to purchase this insurance. I asked several other people that day if they knew it was MANDATORY to get this insurance when renting a vehicle and they explained that my own car insurance would have covered me. I am disgusted that one of their representatives would lie to make a more expensive sale. I'm even more disgusted that the manager didn't even seem to think that it was wrong. I acknowledge the bill for the rental but I want reimbursement for the charges of liability insurance. I have attached the receipt of the bill. For 4 days, they charged me almost $900. It's absolutely outrageous. I want a refund for the amount of the insurance which is approx. $140.00

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a car from Next Car on Monday, April 18, 2022 until Friday, April 22, 2022. I picked up the car around 8am on the 18th and was told the car needed to be returned by 9am on the 22nd even though my online reservation was until 4pm on the 22nd. My personal car was in the shop and I didn't know for how long, so I just got the rental for the week. The low tire pressure light came on Tuesday, but it wasn't extremely low, so I was going to try putting air in the tire when I could. It was about 30 PSI when the light came on and went down to 27 PSI, but then the next day (Wednesday) it was back at 30 PSI again. It fluctuated up and down between 27 and 30 until I took it back on Thursday the 21st because my car was out of the shop. I never got the chance to put air in the tire because it wasn't getting very low and the pressure on the dash kept going up and down. I was told when I returned the car on Thursday that they would be keeping my $150 security deposit because I probably damaged the tire. They told me I would get a call Friday morning to let me know after they had the tire inspected and I never received a call. When I checked my bank account; they had already withdrew the security deposit on Wednesday the 20th and I hadn't even returned the car yet. I feel I was taken advantage of because I did not damage the tire and it seems the car has a faulty sensor which was not something that I caused. I would like to be reimbursed for my security deposit because I did not do any damage to the car. My receipt also shows that I drove the car 2,665 miles within the few days that I had it and I only drove it locally mostly to and from work. I am extremely dissatisfied with this company and feel they are trying to put one over on me to get money for a car repair that I did not cause.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Confirmation #************* Booking Reference #****** On Feb. 6th, 2022, we booked a rental car from NextCar car rental at Tampa TPA airport. The pricing details were as follows....1 week @ 321.60/week, prepaid discount @10%, energy recovery fee @0.60/day, vehicle license fee @0.80/day, waste tire/battery fee @0.03/day, customer facility fee @5.95/day, state tax @7.5% and airport fee @10%. Our rental cost was $403.35 with an estimated deposit (refundable) of $150.00. Which total due at signing being $553.35 Our rental car p/u was 03/29/22 and return on 04/04/22. At desk prior to picking up our rental vehicle, my husband was asked if we carried auto insurance, which we do carry full coverage, and then was asked to show proof of coverage. No other rental car agency has ever asked that question. They just ask for a waiver to sign at no extra charge. My husband was then told he would be charged $21.99/day for a collision damage waiver. Upon finding this out, the very same day as p/u, I called our insurance agent and had a copy of our full coverage insurance emailed to us. When given this information, NEXTCAR said it was too bad for us since my husband had already signed the contract. Our final bill after dropping the vehicle off was $747.29 One valid added charge was 10 gallon of gas @ $5.99/gallon, cost of $59.90 and a refueling charge of $7.00 Total amount due and paid at p/u was $747.29 ( there were also various added smaller charges on our final receipt ) According to my calculations, I added the original prepaid rental agreement of $403.35 to the fuel cost at $59.90 and $7.00 the refueling fee to come up with a figure of $470.25. This figure took into consideration the $150.00 refundable deposit. I would like to see the difference of $277.04 refunded to us.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We picked up the car in Miami and the agent would not accept our company insurance nor our personal insurance. The agent said we had to provide a printed copy. I have my policy in the app on my phone but she refused to look at it. Ended up HAVING to get their insurance or we would not be given the car (10:30 at night). I told the agent we had our own toll transponder for Florida (we have used it with car rentals for over 8 years without an issue). She said "Ok". We turned the car into the airport in Miami. I asked for the receipt and was told it would be mailed to me. Here I am, three days later, no receipt. I called their customer service number, completed the on-line contact form twice, and emailed them directly. Still no receipt. They charged my credit card for the rental (almost $500 for five days) PLUS another $175 for tolls. I have contacted my company travel agency and we will NEVER use them again. In fact, the travel agency is removing them from their other customer sites as well. This company is a huge RIP OFF! Avoid them if you can. If you MUST use them, be ready to pay through the nose.

  Business response

  04/20/2022

  20/04/2022

  Reviewing the case of ******* ****** ******, the following was found:

  - The system records the rental time at 9:16 p.m and at that same time the driver's license and  the printed contract are delivered to the customer (support is attached).

  - Support is also attached for the emails that have been sent to the client with important  rental information, including the Rental Agreement, which was sent on the same date that  the car was picked up, to the email provided by the client: 

  - Regarding tolls, Toll service is not mandatory; however, all the rental cars are equipped  with a transponder that is glued to the windshield of the car and is not removable.  Personal transponder device from the customer is not allowed. 
  We have third party company who offer three options for Tolls: 
  - Tolls Activation $10.99 plus tax per day - At the end of the rental you pay the value of the tolls  you went thru. 
  - Unlimited Toll option for $14.99 plus tax per day unlimited use. No charges after rentals ends. - Decline Toll Service: $25 plus tax admin fee per day if used plus the value of the tolls that you  consumed. 

  Evidence is attached where the customer chooses to "Decline the toll activation service". As seen  in the attached image, the following is specified: "I understand I am declining the toll service and  I am responsible for a $25 convenience fee per each toll used + toll value and taxes (if tolls service  is used). I authorize One switch Rent a Car to charge my card on file for any expenses incurred  resulting from the above concepts". This voucher is signed by the client at the time of renting.

  I also enclose the record of the tolls that the client took during the rental, causing a charge  of 5 administrative fees, for a value of $25 each one for a total of $125 plus the value of the  tolls: 
  

  - Finally, the $500 security deposit is not a charge, but is only a preauthorization. A  pre-authorization is essentially a temporary hold placed by a merchant on a  customer's credit card, and reserves funds for a future payment transaction. During  the hold period, the funds are unavailable to the customer – they won't be able to  withdraw it from an ATM, or to spend it elsewhere. Although the funds cannot be  accessed in their account, no money has been debited in the pre-auth, it is simply  reserved. When the time comes to finalize the rental, this hold is released  automatically and disappear from your pending transactions. The client will not see  the money coming out nor coming into the account, as essentially, it is back as  available balance on the credit card. 
  

  This is the main reason we encourage our customers to always read the terms and conditions  on any reservation to avoid future inconveniences. 
  

  Best regards, 
  

  Customer response

  04/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The email address was wrong.  The address is ******************************.  I do not know where they got the other email address.

  The contract was not provided until AFTER signatures were obtained on the pad.  The Contract did not show the full charges (one page provided printout).

  The agent knew I was using a personal transponder and only stated that "you are responsible for tolls".  I told her I had my own toll device and she said "ok".  At no point in time was I told that my transponder would not work.  I only found that out when I saw a sign AFTER returning the call.

  This is a deceptive business practice.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  09/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Got charged for a flat tire 5 minutes after leaving lot. Terrible customer service and the man who was one duty at the time was very rude.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I rented a vehicle for July 12-16. I signed contract at 11:15, however they did not deliver car until 12:27 July 17.Car was returned prior to drop off time but was charged for an extra day. They also send email confirmation with a quote of 505.79, but added extra charges which was not disclosed or I agreed to. I am seeking reimbursement for non disclosed charges and additional time. One extra day charge and Tool and misc fees was not disclosed in my booking and I did not sign or approve tolls.

• Initial Complaint

  09/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  July 22, 2021 - I rented a car for $500 at their office in Puerto Rico. When I arrived I was forced to pay for additional insurance which I agreed to pay. The total was $800. When I returned the car I was charged an extra $200 for a total of $1000 of which I was not explained the extra charges. When I requested a bill the total was $900 even though there was no damages to the car. I have tried to get resolution and continue to call and no one understand English or is able to explain where the extra $200 have come from. My reservation number is *************.

  Business response

  09/08/2021

  Thank you for contacting Priceless Customer Care. We are sorry to hear your rental experience did not meet your expectations and we apologize for any inconveniences that have occurred. We have escalated your concerns to our company officials and after review, we have identified a billing discrepancy. We noticed that we added another day charge along with the other incremental charges. We have rectified the error and we have refunded the amount of $185.14 to the card ending in and the credit should reflect in your account within 3 to 5 business days according to your banking institution. We hope that you will offer us a chance to redeem ourselves and we look forward to assisting you in the future. Feel free to contact us with any other questions or concerns. Our contact center is open Monday through Friday from 7:30 am to 8:00 pm EST and from 8:00 am to 6:00 pm EST on weekends.

  Customer response

  09/08/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************************
  

• Initial Complaint

  08/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I booked a rental car with NEXTCAR in Fort Lauderdale FL. I arrived at the location and was not even greeted. After dealing with the rude staff I asked about information regarding canceling my reservation. I was then informed that it was cancelled. I hadn't confirmed I wanted to cancel but when I asked about a refund they told me to contact *********(the company I booked with) this meant a refund was possible. After a lot of back and forth Expedia informed me that this company refused a refund. This is a scam. This business rents cars with broken windshields. They have a one star rating and that's being generous. If they weren't going to issue a refund they should have made that clear before we cancelled but no they cancelled with me confirming I wanted to cancel and essentially stole my money because I did not pick up the car. I want a full refund and I want this business shut down.

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