Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have place an order on golden eagle coins.com order number ******** for a one ounce gold buffalo pure gold and what i received was a gold coin that is NOT gold and it’s not authentic and its weight is 37 grams where the one ounce of gold should weigh 31.1 grams . I emailed golden eagle coins but no response from them and I fell like I was sold a fake gold coin that is not gold I need a full refund for that coins and a response from the business

  Business Response

  Date: 09/05/2024

  Customer questioning weight of coin.  Pictures indicate they are weighing the coin AND the packaging.  This coin was sent with nicer packaging than we normally provide and perhaps this is the confusion.  We did reply with all of the details via email after the labor day weekend.  Customer is welcome to exchange the product or be refunded after return of the product.  Our 50 year history proceeds us and we would be happy to help in any way we can with additional information.  Thanks

  Customer Answer

  Date: 09/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:their response by email was very short and did not answer all my questions and concerns . And I never received any phone calls from this business. I have been a customer for years and I expected a lot better customer service quality 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted them by email 3 times but not one response from them! My order has arrived but the coin inside the package is damaged. The coins are hurt on the rim and are not in their original situation. I want a partial refund for them. My order number is ********

  Business Response

  Date: 09/18/2023

  On several occasions we have mentioned that we don't offer partial refunds in situations like this.  Simply return the merchandise for full credit.  Thanks

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 5 ounce silver bar and reveived one ounce. Emailed 2 times . Its been a month and no response. I sent the 1 ounce they sent me back. Still no resonse. Cost me 11.75 to send back.

  Business Response

  Date: 09/18/2023

  Return received.  Replacement mailed 9/11/2023.  Refund for return shipping issued 9/11/2023

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to sell my $ 10 dollar pre-1933 indian head coin to GEC order number #******. Using UPS they delivered the coin the next day. GEC stated that the payment for my coin was issued approx 10/06/22 via ordinary USPS regular mail with no tracking number. Nine business days have passed and I have not received the payment for my coin. On 12/15/22 I talked to thier agent "ashley" and she stated that they would reissue the payment check, send it FEDEX 2day service and email me the tracking number. She said it would occur today-12/15/22. At present there is no change in my account record on their website nor tracking number. I want GEC to PAY ME FOR THE COIN THEY PURCHASED. Please have them FEDEX my check as agreed upon immediately.

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 8, 2022/12/20) */ Tracking Number sent

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is continuously NOT sending items that are ordered and replacing with different items WITHOUT CUSTOMER APPROVAL! This business also doesn't answer emails! On 9/20/22, I ordered a "2018 Silver Incuse Maple Leaf Uncirculated" coin. GEC sent a "2018 silver reverse proof Maple Bison privy" coin. On the same order, I ordered "Isle Of Man Tenth Ounce Gold Angel" coin and GEC packer scratched out Isle of man and wrote "Gibraltar". No! I did NOT order NOR WANT that coin. They are VERY DIFFERENT COINS! On 9/25/22, I ordered 5 different ASE silver proof coin sets. 4 out of the 5 had issues. One set has 2 cracked capsules. Another set had 2 coin capsules cracked. The third set, one coin was out of the capsule getting thrown around in the box! And the last set this company sent ANOTHER WRONG ITEM THAT WAS NOT ORDERED! This company had a habitual problem of replacing items WITHOUT NOTIFYING OR ASKING THEIR CUSTOMER! These are NOT mistakes, they are doing this on purpose! I attempted to get this resolved over email, but GEC IGNORES their emails! I waited 6 days without a reply! I called, was told they would investigate and they would call back the same business day. Lies! NO ONE CALLED! I called prior to their store closing and was put on hold but the operator 3 minutes later hung up on me! How UNPROFESSIONAL! Attempted to call back and they are now closed! This is what FRAUDULENT businesses like Golden Eagle Coin do -- ACT LIKE SCAMMERS AND DON'T RESOLVE ISSUES! All of these problems are UNACCEPTABLE for a reputable company! I haven't had a order that hasn't had MULTIPLE issues. I am still awaiting resolution to all of the issues!

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/10/10) */ Customer received incorrect items. Resolved via phone. Customer ordered again 10/9/22 Consumer Response /* (3000, 7, 2022/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) GECE has still not resolved my issues! GECE continues to make mistakes with my orders and send items that do NOT match item description, missing items AND send damaged/wrong items. I STILL have NOT received what I originally ordered in expected condition as described by GECE. I await resolution to these NEW issues AND answers to my questions and concerns via email. I cannot close this complaint due to the new issues AND CONTINUED issues! EVERY ORDER I HAVE PLACED HAS AT LEAST ONE ISSUE! GECE support STILL does NOT reply to emails! Business Response /* (4000, 20, 2022/10/28) */ Hello, We have instructed the customer to return all items purchased from us for full refund. After much dialogue, we weren't able to reach an understanding beyond that. I am not sure what the customer would like other than a full refund. In that case we would expect all of our merchandise to be returned. Short of that we are at a stalemate.

• Initial Complaint

  Date:07/20/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my order. I am requesting a replacement or full refund $868.20. ORDER DATE: 06-14-2022. Items order: (3) 2021 Australia 10 oz Silver Kookaburra BU $868.20. Paid via check sent 06-15-2022. The ordered was shipped on 06-24-2022 and lost in the mail. Tracking Number: ********************** Here's the shipping policy from the merchants website: https://www.goldeneaglecoin.com/FAQ/Shipping How is my package shipped? All packages are shipped via USPS insured mail and are insured for their FULL VALUE. Packages under $100 are sent via First Class Mail. Packages from $100 - $2000 are sent via Priority Mail. Packages of higher value will be sent Registered Mail.

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 6, 2022/07/25) */ Package lost. Shipping the order again 7-22-22 Consumer Response /* (2000, 8, 2022/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Replacement received!