Business ProfileforOurisman Honda Of Laurel

June 10, 2024 • Insurance claim body collision work to my vehicle from a strong impact on the passenger side of my vehicle. The impact was a direct hit from the rear of another car and strong enough that my car was not in its lane once impacted and both doors had to be replaced due to the damage of the steal in the doors which is what protects me in a collision. • Once body repairs were completed no notation on receipt that the vehicle was taken to service side for any possible damage that was not seen by the eye. • I initially drove my vehicle home and when doing so I felt the alignment off in the front and some vibration. I called Ourisman with my concern , I had to come back and do a test drive with the Body Collision Manager, David. During the drive David was very a matter of fact” stating there was nothing wrong with my car, he did not feel anything wrong, and it was a superb vehicle and drives like new. He was speaking down to me showing definite irritation that I was questioning/challenging him. I explained what I was feeling once again and that due to the substantial impact. David stated I was wasting everyone’s time, energy and money but I can bring the car back if the insurance company approves it. ***** had no issue even though he presented that I was insisting & he didn’t agree. Third time I returned to Ourisman to bring it directly to David so he could get it in and out. 90 minutes later to the minute as David said returns with pics on his phone to show. An alignment could not be done properly due to damage to front right strut on passenger side, but he felt the damage was already there & no way had nothing to do with accident. I had no issue with front end of vehicle prior to incident. David submitted to insurance company with notes of his opinion of previous damage instead of accepting his error that a service tech look was needed to begin with that a service technician look was needed. No one from service ever spoke to me, David sent me on my way.