Business ProfileforWashington Suburban Sanitary Commission

WSSC owes me $276. On 8/17/22, I submitted a stop service request at a former home and the initiation of service at my current home effective 8/29/22. On or about 8/25/22 I received my final WSSC ***************** stated I had a credit of $276.02. After not receiving the refund, I contacted customer service in 10/22 via phone. The rep advised that there was no refund action on the file, despite seeing the presence of my form and the balance. She said she submitted a refund request and I would receive payment in about 10 business days. After about two months of waiting I called customer service again. At that time I was informed that the request was indicated as being under review, but there were no recent activity notes on the file. She advised that she put a note on the file asking the manager in charge to move forward with the refund. I patiently waited another few months before calling WSSC again in February. At that time I was advised that the account was closed, but she could see the refund wasn't processed. After being left on hold for several minutes I was told that the payment would be issued in 10 business days. To date there's been no payment and no contact from WSSC concerning any problems with the transaction. I simply want the money I'm due.