Business ProfileforEnergy Select LLC

We originally spoke with ********************* who talked us into getting the solar panel installation. The day after we signed the contract, we told ***** we discussed it and changed our minds because of the expenses incurred with removing a large tree in the backyard. She dismissed our concerns and stated that we would produce plenty of solar to save money, get significant SRECs on return and that she would highly advise we not cancel because it would cost us. Since the day our solar system was turned on, we've had nothing but issues. Our system is constantly not communicating, not producing and our electric bill is outrageous. And our power was completely out during freezing temperatures and we were told by ***** that its absolutely not our system. We had HVAC technicians come out twice, our power company come out twice only to have the realization that our solar system wasn't installed properly and the reason our power didn't come on is because there was a switch set to manual. We've reported issues through the customer service advocate, ************************* and *******************, where we get the runaround. We've been pointed in the direction of *****************************. Because of the continuous faults we've encountered, the terrible customer service, the week without power that was dismissed, we've asked for a reasonable accommodation including financial compensation for our troubles and an actual fix to the system. We are paying $300 a month for a system that doesn't work and terrible service. Currently, we're experiencing yet another communication issue, we're still waiting to hear back on a "escalated ticket" regarding our battery and any type of communication regarding our "important business".