Business ProfileforCedar Point Federal Credit Union

On June 22, 2022 I called my bank to apply for a personal loan and was asked by the representatives if I wanted to use my vehicle as collateral for the loan, after questioning by the representative she Sandy C******* found out my car was paid for and advised me to use it for collateral to secure the loan. I was also informed of a 'gap insurance' on the car costing $2510.00, so I agreed to it I decided that I want my car title free and clear again, so I secured a loan with my work credit union. I called Cedar Point to see what the payoff for the loan is and I was told they could subtract the cost of the gap insurance of $299 I informed the rep Tonya W***** that the amount was over $1000 and I was led to believe this was the amount of the Gap insurance and I would like a refund of the $2510 from the balance of the original loan of $21,510.00 since I was led to believe it was something different, the manager Tonya W***** stated "Sandy is my best underwriter" Ms. W***** said she would contact the ******* ****** company but changed her mind as she claimed I yelled at her on the phone. I am willing to pay off the loan $19,000.00 minus the added expenses of $2510.00 for the GAP that I was talked into purchasing. and close out my account after this business with them.