Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024 a Steven came out to give us a quote and look at the work that needed to be done. On August 6th we paid a deposit of $4,000. Since then we have heard nothing from the company. Everytime we call we are told that someone will have to call us back and this has been going on for a couple months now. I called the county permit office to see if they have at least applied for permits for the work to be done and was told no permits have been filed for my address. I have called multiple times asking for an update on when the work will be done and get the same response that someone will have to call me back. At this point I just want my money back but I can't even get that accomplished.

  

  Business Response

  Date: 11/11/2024

  Hi there - we have connected directly with the homeowners to explain that the permit has been submitted to the county and we are waiting on the county to release the permit at which point we can schedule the work. We are happy to answer any further questions if needed. Thank you!

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/21/2024 I agreed to the proposed scope of work outlined in Repair Plan # *********. We entered into an agreement and a deposit of $5000 was paid on the same day. On 07/13/2024 Mr. ***** ******* P.E. (Professional Engineer, MD State License #*****) of ****** *********** *********** (******* *** - ******************************************************************************). Conducted an on-site inspection in accordance with the scope of the aforementioned repair plan. On 07/19/2024 A permit application was submitted to the Baltimore City, Department Of Housing And Community Development, Division Of Construction And Building Inspection based on the engineers report. On 08/21/2024 Permit # *******-***** was issued and the job scheduled for 09/11/2024. The job was completed over the course of 3 on-site visits. On 09/24/2024 The city inspector comes on-site for the final occupancy inspection. During the visit he explains that the project cannot be closed without a written report from a Professional Engineer. final engineering report. This was immediately shared w/ the production manager from 58Foundations. On 09/28/2024 Mr. ***** ******* P.E. returned on-site. During this inspection he verbally shared that there was an issue which required remediation and that his finding would be provided to 58Foundations to complete. He returned on 10/26/2024 for a 2nd inspection despite the fact that no additional work had been completed. On 10/02/2024 the final balance of $1946 was paid in good faith based on assurances from the production manager that the final repair was being scheduled. The permit (see attached) is on-hold with the City and future projects requiring permits are in jeopardy as 58Foundations has neither submitted a final engineering report or agreed to make corrections. I am seeking that the company complete the job by addressing any open engineer findings, meet all applicable building codes and take the necessary steps to close the permit.

  

  Business Response

  Date: 11/12/2024

  Hello - the engineer inspector mistakenly visited the home prior to our crew's appointment to make the corrections. Our crew visited the site on 11/7/24 and has addressed all corrections required. The final inspection is set for this upcoming Saturday (11/16/24) with the engineer so he can do his report. Our General Manager is happy to answer any other questions or concerns directly. Thank you!

  Customer Answer

  Date: 11/13/2024

  
  Complaint: ********
  
  I am rejecting this response because: remediation is pending. My acceptance criteria of a closed permit has not been met.
  
  Sincerely,
  
  ******* ** ****

  

  Business Response

  Date: 11/21/2024

  Hello,

  It is our understanding from the county that the permit will close in 1-2 weeks at which point we can follow-up if there are any outstanding issues with close.

  Thank you!

  

  Business Response

  Date: 12/04/2024

  Hi there,

  We wanted to proactively provide an update that a final inspection with the city has been scheduled for Friday, December 6, and this has been coordinated with the homeowner as well. Our Production Manager will be on-site to give the letter from the engineer to the city inspector as we were unable to get in touch with him yesterday (as we originally stated in our response). 

  We look forward to resolving any outstanding issues with Mr. *** **** and encourage him to reach out if he is not aligned with the above outlined next steps. Thank you!

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work on the installation of the Egress Window began 12July24; company stated completion of 2 weeks. As of today, 01Oct, the project is unfinished; there is shoddy workmanship on portions; and the deliverables provided/installed are wrong size and/or type. (Utilizing the co. brochure I selected style/size window and had the contract amended to reflect this but the co. still installed the wrong window. I Also selected the type of well & cover I wanted & provided pictures so that there would be no issue but still the wrong products were installed.). Since the window area will be utilized by persons with disabilities/mobility issues it was important that my specs be adhered to & the company promises be kept. That is, I needed a 46 x 46” window, a ventilation style well cover; & I a well with a side ladder/ladder rungs wide enuf for the individuals to pull themselves out of the well in emergencies. Despite my specs & the co.'s promises on 12July the wrong size/style window and well were installed. When I complained about this all work on the project stopped rendering portions of my home unusable for 30+ days because of huge uncovered holes left in my backyard and basement; a dysfunctional/noisy sump pump; and a leaking window. I phoned the co. weekly since 12July but it wasn’t until Aug that a worker visited my home to correct the window issue and not until 30Aug that workers came to fill in the holes in the backyard/basement and install the well cover. But the well cover was not the style promised; when I told the co. they sent workers to my home to drill small holes in the plastic looking well cover (they said this would provide ventilation but I doubt this & it looks absolutely horrible). As of today (01Oct) the well cover still does not sit flush on top of the well as there are large 10" openings on each side allowing wildlife and leave debris to enter & no side ladder has been installed in the well as was promised. The sump pump wasn’t repaired until 30Sept.

  

  Business Response

  Date: 10/14/2024

  Hello, 

  We have been in direct contact with Ms. ******* since this complaint was issued and have confirmed with her that her concerns have been resolved. We encourage her to reach out directly to our General Manager (Rocky L******) that she has been working with if there are any further issues and we will address immediately.

  Thank you!

  Customer Answer

  Date: 10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2024, Sean S******** from ‘58 Foundations and Waterproofing inspected a wet spot on the floor of my laundry room and took photos. He stated that my terra cotta sump pump well was old and was attributing to the problem. He recommended replacing the well and sump pump. (My old sump pump was only 3 years old.) He also said that holes would be drilled, drains installed and the area sealed. On September 12, 2024 Corey W***** showed up to complete the work. He inspected the area and stated that he didn't have the expertise to perform the job. A new appointment was made for September 24, 2024. A crew of four showed up. An hour later Khian stated the work was completed. I inquiried about the drains and had to show him my copy of the contract before that was finished. They left approximately 1:30. The floor was sopping wet. It wasn't until Thursday morning that I noticed the floor was still wet in the same location. I put down newspaper in the hope that it was residual water which would be absorbed by the paper. I've been replacing this newspaper twice daily as it's saturated and dripping. Prior to the work, I was laying down paper once a day and flipping the paper over the next day. They've made the leak worse. I've tried contacting them to get this resolved. I've sent three emails. Two were sent to their customer care address and one to Sean S******** pleading with him to put me in touch with someone who could help me. I've received no responses. Friday, September 27, 2024 I called their general number and created a problem ticket. I was assured that someone would be reaching out to me in 48 hours. No one has. I've called every day since, put on hold and informed that their service representatives were on the phone and that someone would get back to me. No one has. Since they didn't fulfill the contract, I consider it null and void.

  

  Business Response

  Date: 10/14/2024

  Hello,

  We have since been in touch with Ms. ******* since this complaint was issued and have been back out to her home to address her concerns. We have another appointment with her on 10/15 to make final adjustments to resolve any issues. Ms. ******* now has the direct contact information for our General Manager (Rocky L******) and we encourage her to reach out to him should any other issues arrive after our final appointment.

  Thank you!

   

  Customer Answer

  Date: 10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  58 foundations installed helical peers to my home for $6000, however it only made the problem worse. They also did not complete the backfill as outlined in the contract. This year I attempted to sell my home which was contingent on inspection. An offer was later withdrawn because they were not comfortable with the foundation repair or the warranty provided by 58 foundations. My current realtor suggested I hire an structural engineer who said because there were not footers on the home 58 foundations should never have installed helical piers and they caused additional damage to my home which will cost approximately $25,000 to repair. To try to resolve this 58 foundations was contacted they said they were not aware the home had foundational problems despite this being the reason they were initially contacted. Also 58 foundations were required to have permits for the helical piers but never obtained them. ******* ***** from ******* * news contacted 58 foundations who later contacted me on July 11th and said that they would schedule an appointment with for an engineer to come out to inspect my home. July 22nd General manager, Jason S***** sent an email that stated “we are in talks now and getting details worked out at this time.“ It is now August 7, and I still do not have an appointment for an engineer to inspect my home. We are expecting a hurricane within the next 24 hours and due to the faulty foundation repair the house will continue to sink. I am seeking compensation for the foundation and further damage to my home as a result of the of the foundation deterioration. 911 zoning changed address from **** Cain **** **., Lancaster, SC to **** ***** ** Lancaster sc.

  

  Business Response

  Date: 08/08/2024

  Upon learning about the homeowner’s concerns, our company engaged a structural engineering firm for an independent opinion of our work. The homeowner also engaged another structural engineering firm as directed by her realtor. Both of those firms agreed that the helical work we performed did not cause any additional damage to the homeowner’s property. In order to address the concerns outlined in Ms. *******’s home inspection report, we acknowledge the need to add a continuous beam along the foundation where the helicals were installed. We are currently working to source the required materials, and then we will schedule the work at zero cost to the homeowner (estimated to be complete within the next few weeks). 
  
  Regarding the complaint about incomplete backfill work, our photos from the installation site show that we did backfill the area and replanted bushes and mulch (these photos have been submitted directly to the homeowner). 
  
  Our General Manager (Jason S*****) is working directly with the homeowner to address all concerns and to schedule the additional work noted above. We want to assure Ms. ******* that we take her concerns seriously and that this work will be completed and we encourage her to reach out to him directly with any questions or concerns.

  Customer Answer

  Date: 08/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  They are 100% incorrect in stating they did not cause more damage to my foundation. I spoke to the engineer that they claim to have consulted and he never spoke to them and told me they should have never placed helical piers. 58 foundations did not get a permit to perform the work as is required in Lancaster County. If they would have acquired proper permits a structural engineer would have advised them that helical piers were wrong. This is what Tom Smiley the engineer that I hired said. They had an engineer call him but never saw the damage they did. Tom said that he told Day engineering the same thing he told me. You can see the cracked foundation and cracked drywall in the engineer report. This was caused by the improper support they placed. The house has dropped significantly since they supposedly repaired and guaranteed their work. I would not have bought this house if the salesman, Lex N***** didn’t assure me that they could repair the slope in the house and the foundation was not a problem. I consulted them prior to closing and even postponed closing when lex cancelled my appointment and we had to reschedule. 
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/13/2024

  We wanted to follow-up here to let the BBB know that our General Manager (Jason S*****) spoke with Ms. ******* via email yesterday (8/12) where we proposed a solution to resolve her complaint and she has advised us that that she will let us know how she would like to proceed as she is looking at options to be able to sell her home. We look forward to continue to work with Ms. ******* to resolve this matter. Thank you!

  Customer Answer

  Date: 08/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I am waiting for quotes to repair the foundation. 58 isn’t offering to repair it, only redoing what they already did. I’m still going to be left with a bad foundation. I need to find out how much money in repairs I’ll have to do. Since they were supposed to fix the foundation as agreed prior to me even closing on the house, I’m struggling with the idea that they aren’t going to do the repairs of cover the cost. I have 2” appointments for quotes on Tuesday. 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - End of January 2024 - request a consultation - February 8 - email from the company with advertising information - March 8 - email from the company with advertising information - March 29, 2024 - Consultation. I paid a deposit of $2527.10 - The representative promised that the company would get a permit next week and would do repairs as soon as possible - Mid-April - contact production coordinator Jenn about the time for repair. She informed me that the time to get a permit from the county is 4-6 weeks - May 17 - contact production coordinator Jenn. She informed me that I have to add money for the engineering plan $1440.00 - May 17 - phone conversation with manager J.H******, agreed to split the cost, my part is $720.00 - June 3 - Phone conversation with Jenn, she has no information about the timeframe for my project - June 3 - phone conversation with manager J.H****** at 9.55pm. She gave me a discount on the engineering plan payment (now I have to pay $600.00) and he promised to finish my repair project by June 30. - June 14 - I left several messages to Jenn and J.H****** - no respond - June 17 - I left several messages to Jenn and J.H****** - no respond - June 18 - conversation with Jenn. She said that she would contact the engineer and will get back to me. She didn't call me back. - June 19 - I left several messages between 11.00 and 2.00pm. At 3.30pm I finally got Jenn on the phone. She informed me that the engineer didn't call her back and she would try to find another engineer. Also, Jenn was positive that the company would not finish my repair by June 30. I requested a refund of my deposit! - June 25 - phone conversation with Jenn. She informed me that the person who handled the refund was out of the office for a week. No information about when I can get my money back. ?onclusion - after 5 months of communication with the company I have no money, no repairs, and no information about refund. I need a refund asap. My house needs urgent repairs.

  

  Business Response

  Date: 06/27/2024

  Hello,

  We have been in contact with Ms. ******* and we are currently processing her refund as she has requested. 

  Thank you!

  Customer Answer

  Date: 06/28/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I spoke with a company customer service representative and was told that the person who processes refunds is out of the office this week and they have no idea how soon the check will be sent. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/09/2024

  Hello,

  I am confirming that Ms. *******'s check was issued and mailed to her address on record on 7/1/24 for the amount of $2,572.10 and we also notified the homeowner when she called that we were processing her refund. She is welcome to give us a call and verify this information as well. She can reach out to Jennifer F****** at 410*********.

  Thank you!

• Initial Complaint

  Date:03/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13th 2024 58 foundations sent out a contracted service worker to provide me services with a crack in my foundation of my house. The contractor did not coordinate with any one prior to visit and was unaware of where the crack was located. I showed him the sketch from my contract and he assured me that was enough to get the problem resolved. Today is March 23rd 2024 and my water leak from the crack in my foundation is still leaking and it has spreaded farther from the original area where it was originally assessed. I believe the original person who assessed my house gave me an answer based on assumption and not actually knowing the full detail of the problem. This issue proves negligence, miscommunication, and misinterpretation of the problem.

  

  Business Response

  Date: 03/28/2024

  We sent our General Manager out to Ms. *******'s home this week to inspect the problem and set her up with a service appointment to address her concerns. We believe this sufficiently takes care of the problem but encourage Ms. ******* to reach back out if not. Thanks so much!

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted 58 Foundations due to having water occasionally sitting in my crawlspace and musty smell coming into the house. Lon B******** came out and gave me a quote for an encapsulation, dehumidifier, and drainage tile at 18k. And also, a quote for just encapsulation and dehumidifier for 8K. I went with the 8k package after being told multiple times that it would keep the water below the encapsulation and stop the smell. A month later all the tape joints blew apart and water began sitting on top causing mold to start. Contacted the company and asked for a refund as they advertise based on being sold a product that clearly didn't do what I was sold on. It really felt like the sales person was just trying to get a commission off of the sale. I had multiple service techs come back out with no solution. I contacted one of their managers and I was basically told to F off because they had offered the whole package and I went with the other option. Their solution was for me to remove the bottom layer and dispose of it at my expense and install drain tile. Then they would come back and reinstall the bottom layer. I installed the drain tile and scheduled them to come out and reinstall the bottom layer. The installer said there was confusion and wasn't prepared for the job so they had to reschedule. I asked for some sort of compensation for everything I have gone through and was offered a year of free service work that was a $200 value. Why would I want that when they can't even manage to get their service work right the first time? Initial install date was 10/19/22 and as of today 8/12/23 I still don't have a complete product that I paid 8k for. I am now rescheduled for the end of August possibly September to get the bottom layer reinstalled. Also, want to mention the dehumidifier was supposed to be hung. Instead was set on milk crates from the back of the techs van. This has been the worst experience I have ever had with any company!

  

  Business Response

  Date: 08/16/2023

  We have been positively communicating with the customer to negotiate a resolution and will update on the details. 

• Initial Complaint

  Date:06/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of communication. Job does not seem complete and can't get a hold of someone from business. Work was done but I don't believe work needed to be done so more was done than really needed. Sales person never physically saw the situation with his own eyes. Manager came back and assured me there was no problem. I had a crawlspace encapsulated. Along with support beams put in place and a new sump pump installed with a drainage system. An existing sump pump is in operation and still receives all water. The new sump pump appears to have never been tested inside the sump pump bucket and after multiple rainstorms no water is being drained into new system.

  

  Business Response

  Date: 06/27/2022

  Business Response /* (1000, 8, 2022/06/20) */ After receiving the above complaint I reached out to Mrs. ******** and scheduled a site visit for myself to go out on 6/15/22 between 11-12pm. Upon talking over things with her and her husband we agreed to make a few adjustments in their crawlspace. We are replacing their existing sump pit and pump and installing the stabilizers in the correct location under their furnace. This work is scheduled to take place this upcoming Thursday 6/23/22. Both Mr. and Mrs. now have my direct contact information should they ever need anything in the future.

• Initial Complaint

  Date:05/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 58 foundations for foundation repair and crawlspace issues with my house and my experience with the project, in general, has not been so good. Being the homeowner and I have to remotely manage due to covid and other issues from a different location, am remotely finding inconsistencies with both process and procedures with this chapter as well as communication. First, when originally approached the initial the advisement for 3 helical peers were to be installed but when the engineer did his assessment there was another peer added that was not discussed. when approached about this there was an adjustment for the extra peer; since work has started my immediate project manager contact was fine but the person did have vacation scheduled and that's when more things started happen. My house "floods" 1/8th in water in my basement due to fuse malfunction for sump-pump install is wha the next in line contact reports to me. Beforehand when I could not reach this contractor through the contact left by my previous project manager and I called the company hotline and complained to the company and when I finally got a response first he asked me instead of asking to send someone to the house first was to ask me if I hired another contractor to come behind them and circumvent the work they had already done? I can not confirm or deny any work that has been done to my house because there has been very little communication as for the other contactor was my security system technician that I set an appointment for prior to any knowledge to check for my door and window sensors. Due to some concerns as a homeowner, I checked my utility company for data for outages, usage, and payments. While going over my utility bill I did not find any outages or stopserive, payment were all up to date but, the usage for the time in the scope of work showed from roughly 11 am eastern standard time to 5pm for five days of work on an 8 hour day to include there lunch breaks.

  

  Business Response

  Date: 05/31/2022

  Business Response /* (1000, 5, 2022/05/17) */ At the beginning of May, a town engineer visited Mr. ***** home and signed off on our installation of a waterpoofing system that we installed in a combination of basement and crawlspace. Last Wednesday, we received a call from Mr. ***** saying he had water in his basement. On that same Wednesday we visited and did find water on the basement floor as the sump pump wasn't functioning. Our quality control manager discovered that the circuit breaker had been switched off - the reason why the pump wasn't functioning and why there were no power outages reported from the electric company for his area. We switched the circuit breaker back on the pump worked to extract the water. Our sump pump was functioning at the time of our install as there was water present underneath the floor slab that we needed to pump out. Also, the town engineer typically checks the functioning of the system before signing off. This past Friday, after an additional inspection and sign-off from a third-party structural engineer, we came out to the house again to complete additional piering work we had done as well. Mr. ***** is correct that we quoted three piers and the structural engineer added a fourth that we did install. Without the fourth pier, the engineer would not let it pass inspection. We installed this fourth pier at no charge. On this same day of completing the piering work, we gave Mr. ***** a video call and did a walk-through of the basement and showed him that the pump was working. We reached out to David ***** yesterday as well to address this BBB complaint which we received on Thursday the 12th. We have not since connected. We have yet to receive payment from Mr. *****.