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Business Profile

Auto Body Repair and Painting

Maaco center #12437

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scheduled for April 18 Monday morning at 8am for a paint job and the Manager Matt and the employee Marcus assured me that my vehicle was going to be done within 2 weeks which was the week starting and the following week I was supposed to got my vehicle back by April 29 however when speaking to Matt he told me he need until the middle of next week which is this week May 7 however I told him (Matt) i was expecting my vehicle to be done within the time frame he gave me cause I can not afford a rental car any longer and I still have to get to work so now everything is a inconvenience and I want to be accommodated because now I can not get to work cause I don't have a car because it needs to be turned in by the end of today May 2. Now thats going to be cutting into my bill money because I can't get to work and make it.

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 19, 2022/08/08) */ August 1st, 2022 Compliant # XXXXXXXX To whom it may concern, This letter is to address the complaint filed by ******** ******* and our Maaco location in Timonium, MD. The complaints ******** brought to the BBB's attention were valid and we gave her a discount on her total ticket to resolve this. All parties are pleased with this resolution and we believe this complaint has been fully addressed. Please advise if other solutions are needed at this time. Thank you, Mya ***** ******** XXX-XXX-XXXX ***@collision-cc.com Consumer Response /* (2000, 21, 2022/08/09) */ Re: BBB Complaint Case# 36189654 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) External Inbox ******** ******* <***************@gmail.com> 6:53 AM (2 hours ago) to me Thank you for the follow-up my complaint has been resolved

Maaco center #12437 is NOT a BBB Accredited Business.

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