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          Katzen Eye Group-Lutherville has 1 locations, listed below.

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            Business ProfileKatzen Eye Group-Lutherville

            Optician

            Contact Information

            1209 York Rd

            Lutherville Timonium, MD 21093-6220

            Get Directions
            Visit Website
            (410) 821-9490

            Customer Reviews

            1.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1209 York Rd, Lutherville Timonium, MD 21093-6220
            BBB File Opened:
            11/20/2012
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Management
            • Ann Keyser, Director
            Contact Information

            Principal

            • Ann Keyser, Director
            • Melissa Garrett, Assistant

            Customer Contact

            • Ann Keyser, Director
            • Melissa Garrett, Assistant
            Additional Contact Information

            Fax Numbers

            • (410) 821-9495
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I left glasses there to have tint and prescription put in frame. Was given a person to contact with an extension. Phone Judy rings no voicemail and when I CAN GEY SOMEONE ON THE PHONE IM LISTENING TO MUSIC FOR A LONGTIME UNTIL I END THE CALL. I asked to speak to whoever is in charge and I’m listening to music again. I asked to email the supervisor and have them call me. NOTHING.
            Read More
            Read 6 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Carlotta O

            08/09/2024

            I had an appointment to have semiannual eye pressure examination which consists of about 3 test, dialation of my pupils and an examination by the doctor. On June 4th I arrived at 1:15 for my 1;30 appointment. At around 2:00pm I was called to begin the series of test prior to being place in an exam room to see the doctor. At about 2:45 the technician entered the exam room to put the drops in my eyes to dialate my pupils and at 3:15 I still had not been seen by the doctor. Due to another appointment that I had I was unable to wait any longer for the doctor as I saw him enter the exam room next to where I was waiting at 3pm. At 3:05 I told the technician that I had to leave, she left me to go and speak to someone else and at 3:15 I came left. My assumption was that someone from the office would contact me since my appointment was never completed however no one ever did. After a month I tried to contact the office and each time I called I was either placed on terminal hold or there was no answer at all. Katzen used to be the best in the state I dont believe a doctor's office can get any worse with customer service than this.

            Katzen Eye Group-Lutherville Response

            08/13/2024

            Thank you for taking the time to speak with me this morning about your experience you had when you came to Katzen Eye Group on June 4, 2024. We need to improve our communication among the staff and the patients when there are changes to the wait times to see the doctors. I plan to use this experience as a learning opportunity to improve communication with staff and our patients.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

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