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Find a Location

Just Audio has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Just Audio

      11615 Crossroads Circle Suite A Middle River, MD 21220

      BBB Accredited Business

    Business ProfileforJust Audio

    Home Electronics
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/19/2018

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Just Audio repairs consumer and professional audio equipment. Just Audio services over 900 manufacturers, and is an authorized warranty repair center for over 50 manufacturers. Just Audio also sells pre-owned audio equipment.

    Products & Services

    This company offers audio equipment repair services. This Company offers Home Electronics

    Business Details

    Location of This Business
    11615 Crossroads Circle Suite A, Middle River, MD 21220
    BBB File Opened:
    12/3/2007
    Years in Business:
    18
    Business Started:
    9/1/2005
    Business Incorporated:
    1/10/2007
    Accredited Since:
    4/19/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Just Audio, LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Business Management
    • Mr. John Panzer, CEO/Owner
    Contact Information

    Principal

    • Mr. John Panzer, CEO/Owner

    Customer Contact

    • Mr. John Panzer, CEO/Owner
    • Ms. Monica Panzer, CFO
    Additional Contact Information

    Fax Numbers

    • (410) 882-4361
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 12/21/2022 I put my ***** cd player ( which cost me $8000.00 dollars ) in the shop at Just Audio. The clerk at the desk informed me that they do work on my unit . So I paid them a $60.00 deposit and explain to them that the unit work great, but the cd draw stop opening. On 02/04/2023 I paid an additional $564.15 dollars for the replacement of two belts, which I knew I was being over charged: , but I went on and paid it. To make a long story short when I tried to play a cd on the unit the cd drawer did open but the cd didn't play. On 2/13/23, I called to talk with the manager & the clerk said the manager was busy could he help. I was explaining my issue to the clerk & he rudely hung up on me. up the phone on me . I believe that they damage my unit . In the past , they worked on my Pioneer reel-to-reel tape recorder which I paid them almost $800.00 dollars , and had to take it back several times before it was repaired properly. I had to drive an hour each way & pay tolls each time I brought my unit to be repaired. I am a disabled vet with a bad heart & other health conditions & this situation has been very stressful for me.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John O

    1 star

    07/02/2024

    ***DO NOT have your expensive Audio Gear repaired by this company!*** I was told that they are an ********* authorized repair center. They charged my $375.00 to replace 2 power supply capacitors plus a $100.00 Diagnostic fee. They did not have a schematic for my ********* tuner. They also do not have an "Hourly Rate", so how can you know if one is being charged a fair price.? If you do decide to use them, ask a lot of questions to be sure that they can properly fix your gear and that they will not OverCharge you. Best Advice - Go Somewhere else!

    Local BBB

    BBB of Greater Maryland

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