Complaints

• Initial Complaint

  10/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  See attached complaint. Click here to Get the File - use the Password: ******** https://bluecomplaints.bbb.org/attachment/?c=18159471

  Business response

  12/26/2022

  Business Response /* (1000, 24, 2022/10/27) */ Contact Name and Title: Scott O'**** Contact Phone: XXXXXXXXXX Contact Email: *****@needelectric.com We have worked with Ms. Beale through the entire process. We made the few cosmetic repairs she had requested and worked with the inspector to get through the permit process. We repeatedly got differing information from the inspector and made all changes he requested at each time. We have remained in contact with Ms. Beale and have passed the final inspection for this project. Consumer Response /* (3000, 27, 2022/11/02) */ Please see attached Consumer Response /* (4200, 35, 2022/12/05) */ XXXXXXXX Ms. Clay- Thank you for your inquiry resulting from Bailey & Shipp's rebuttal. My counter to their rebuttal is as follows: Although Mr. O'Neil indicates there were cosmetic repairs made, he does not paint the entire picture. Had his workforce not assured they would, on their subsequent return, address our concerns (discussed on their first day of work) this would never have been an unresolved issue. We came to find there were no plans to return. Further, had his employees been on site when the first 2 of 3 inspectors arrived, my entire matter may have been brought to resolution sooner. I have been engaged in the process of obtaining a date from PEPCO to complete this project. I was informed there was no official record by the (3rd) DCRA Inspector in the database indicating I'd finally passed which would support the additional stakeholders moving forward. I had to pursue a number of avenues to accomplish this as well. It was recently, finally achieved, after numerous queries resulting in (DCRA's) management team's intervention. As the timing of your email would have it, a supervisor (Mr.J. ****** of Exeloncorp) did an impromptu visit to my home on December 2nd (to do a site inspection of the proposed field project) and indicated to my husband the work performed by Bailey & Shipp is not complete despite the approval/passing of DCRA's inspector. His agency will not proceed with the process of tying in my electrical power as he's stated, the work performed is incomplete. Additionally, he will not unstrap the cable that has been affixed to my house or remove anything that is attached to my home including the old meter box. In light of this, I now have a new dilemma with both the inspector and again, it appears, with Bailey & Shipp. I am hopeful the Pepco/Exelon representative (as a matter of protocol) is charged with reaching out to DCRA and B&S to inform them of what was disclosed in layman terms to us. It is my understanding we have until or before December 21, 2022 to have these issues resolved or the tentatively scheduled Exelon date (we weren't aware of) will be canceled. I am truly uncertain as to what my responsibilities are now as I've already engaged in what I believe to be measures above & beyond that of the consumer in attempts to bring this business arrangement to a close. I therefore request information with respect to securing a mediator to assist in resolving this matter,(as I feel), has perpetuated long past a customary time frame. I am Carolyn ***** and may be reached at (XXX) XXX-XXXX. Consumer Response /* (2000, 40, 2022/12/13) */ Carolyn ***** 8:20 AM (1 hour ago) to me Good Morning Ms. Clay- With the intervention and assistance of Pepco and willingness of Bailey & Shipp, a voluntary resolution of my complaint was reached on yesterday rendering this matter closed. Thank you for your time and attention. Carolyn *****

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