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Business Profile

Remodel Contractors

SU Modern Remodeling, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 11, 2022, I signed a contract with Santos L******* stating he is a roofing person and is working with someone who does home remodeling, both of them came before and everything explains to them, and the job is to be completed within 6 days. $7000 check given no material to my house for 3 days, no job started for about days, then a week after no one came, I kept calling him, he never call to communicate with me, I notice there are different people coming to my house, about 3 weeks they cut my step into half, my original wood house roof and left open which they are not supposed to remove. trash .my back yard, destroy my landscape. L*** stated he needed more money to buy the material so he can finish the work, initially he ask for $1000, but when he came he asked for $1500 to buy all materials and to complete the work. All these checks are from my credit card because I don't have the money. He destroys my patio with, that was just done in June, during Hurricane Ian  there was so much water on my patio because they put blocks, nowhere for the water to go. he is still asking for money, I told him not to come to my house anymore. I called another contractor they have to take everything down and start over, some of the board is not anchored to anything you see the nails.

    Business Response

    Date: 12/09/2022

    --------- Forwarded message ---------
    From: Santiago R******** <*************************>
    Date: Fri, Dec 9, 2022 at 10:23 AM
    Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
    To: Better Business Bureau <[email protected]>

     Goodmorning this is santos l******** from su modern remodeling  yes I was doing a job for her the problem was she was asking me for add more in the job like she wants pvc rales pvc to the post she want stone on the steps and she dint want to pay me more  the materia is expensive   I had done 90 for cent the job but she texme  she dont need more my cervice so thas wy I did stop working  I dint see any uses  wy she puut me conmpleint  about but I'm abalable thankyou

SU Modern Remodeling, LLC is NOT a BBB Accredited Business.

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