ComplaintsforSU Modern Remodeling, LLC
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
September 11, 2022, I signed a contract with Santos L******* stating he is a roofing person and is working with someone who does home remodeling, both of them came before and everything explains to them, and the job is to be completed within 6 days. $7000 check given no material to my house for 3 days, no job started for about days, then a week after no one came, I kept calling him, he never call to communicate with me, I notice there are different people coming to my house, about 3 weeks they cut my step into half, my original wood house roof and left open which they are not supposed to remove. trash .my back yard, destroy my landscape. L*** stated he needed more money to buy the material so he can finish the work, initially he ask for $1000, but when he came he asked for $1500 to buy all materials and to complete the work. All these checks are from my credit card because I don't have the money. He destroys my patio with, that was just done in June, during Hurricane Ian there was so much water on my patio because they put blocks, nowhere for the water to go. he is still asking for money, I told him not to come to my house anymore. I called another contractor they have to take everything down and start over, some of the board is not anchored to anything you see the nails.Business response
12/09/2022
--------- Forwarded message ---------
From: Santiago R******** <*************************>
Date: Fri, Dec 9, 2022 at 10:23 AM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
To: Better Business Bureau <[email protected]>Goodmorning this is santos l******** from su modern remodeling yes I was doing a job for her the problem was she was asking me for add more in the job like she wants pvc rales pvc to the post she want stone on the steps and she dint want to pay me more the materia is expensive I had done 90 for cent the job but she texme she dont need more my cervice so thas wy I did stop working I dint see any uses wy she puut me conmpleint about but I'm abalable thankyou
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.