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Business Profile

Animal Hospitals

Fullerton Animal Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My cat Marmalade got his second dose of the rabies vaccine at Fullerton Animal Hospital on May 19. The receptionist did not tell me the truth when I phoned to make his appointment for the first dose. I asked her "How much does the vaccine cost?" and she told me for the 1-year dose it would be $29.40. She failed to mention that that was for 29.40 each dose and that I would be charged $57 each visit for the veterinarian. That is dishonest. On what planet is it OK to tell someone they will pay $29.40 when in fact they will be paying closer to $200?

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 21, 2022/08/04) */ We are sorry to hear you had a bad experience at our hospital on 5/19/22. Our goal is to provide the best services for our patients and have everyone satisfied at the end of the visit. Unfortunately, the doctor that provided these services on the date in question is no longer at our practice and unavailable for comment. It appears that the patient received 1 Rabies Vaccine at that visit. The owner also consented to a booster vaccine for the FVRCP kitten series. While it is standard to charge for the veterinarian's time to examine the pet at the scheduled appointment, we regret if this was not properly communicated to the client. The total cost of that visit on that date was $124.24, not $200. As a sign of goodwill, we are happy to refund the $57.00 charge for the exam. We can not refund the cost of the vaccinations that the owner consented to and were administered at the time of the appointment. Consumer Response /* (3000, 23, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for your reply. Please send a check for the $57 refund you offered to **** ***** ****** **** ********* ** Parkville, MD XXXXX I will accept the response once I have received the check. Kind regards, **** ***** ****** Business Response /* (4000, 25, 2022/08/08) */ Refund was issues to the client on 08/08/2022. Gave the client the option to receive a check, which could take up to 3-4 weeks to get processed, or could refund the card that was used at the day of the appointment. Client elected to have the refund issued back to her Mastercard. $57 was applied. Sincerely, Shannon Hovermill Hospital Manager Consumer Response /* (2000, 27, 2022/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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