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Business Profile

Motels

Crystal Beach Hotel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

This profile includes complaints for Crystal Beach Hotel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crystal Beach Hotel has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checked in to hotel on Tuesday August 15th, 2023 was to check out on August 20, 2023 by 11A. M. I received a call about a family emergency at 10p.m. on August 18th, 2023 and had to leave Crystal Beach Hotel unexpectedly. I explained to the desk i had an emergency and had to leave. I did not have time to dispute anything. I called the hotel and booking place on August 19, 2023 at 9:45am ish to discuss getting credit for one night of my stay since I had to leave bc of an emergency. They refused to reimburse me any money and said it was unfortunate. I would like to be reimbursed for one nights stay.

      Business Response

      Date: 09/15/2023

      The guest signed the no refund policy of early check out upon arrival at the property. The hotel followed the posted policy.

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed a booking with this hotel on March 19th 2023 for a two night stay. Reservation ** ************** We arrived on Wednesday July 13 at 4pm. At 9:30 that evening we received a call that my Mother passed away unexpectedly. We left immediately with a request to receive a refund for the following night. After contacting owner Vincent. Expedia.com contacted we were turned down.

      Bureau Response

      Date: 07/13/2023

       Terry ******
      Crystal Beach Hotel 
      **** ** *** ********* ***** **** ** *****  

      Dear Terry ******: 
        
      Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 7/13/2023 and was assigned an ID of ********.   

      How do I take care of this?
      Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
      To access/respond to this complaint online:
      Go to: ****************
      Enter the following code: ***************
      What should I include in my response?
      Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
       
      Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

      What will happen if I do not submit a response and what can I expect to happen next?
      If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?

      We look forward to helping you and your customer work toward an amicable resolution. 

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####

       
      CUSTOMER EXPERIENCE INFORMATION
       
      Customer Information:
      Leana *****
      **** ******* ** *********** ** *****
      Daytime Phone: ###-###-####
      E-mail: ***************************
       
      The details of this matter are as follows:
       
      Complaint Involves:
      Billing or Collection Issues 
       
      Customer’s Statement of the Problem:

      I had placed a booking with this hotel on March 19th 2023 for a two night stay. Reservation #. ************** We arrived on Wednesday July 13 at 4pm. At 9:30 that evening we received a call that my Mother passed away unexpectedly. We left immediately with a request to receive a refund for the following night. After contacting owner Vincent. Expedia.com contacted we were turned down.





      Desired Settlement:
      Billing Adjustment

       

      Bureau Response

      Date: 07/13/2023

      Leana *****
      **** ******* ** *********** *** *****


      Dear Leana *****:

      Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/13/2023 against Crystal Beach Hotel.  Your complaint was assigned ID ********* 

      Now that I have filed, what is the next step?
      We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 

      What if I do not agree with the response from the business?
      It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org

      What happens if a business does not respond?
      BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 

      Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####

      Bureau Response

      Date: 07/20/2023

      Terry ******
      Crystal Beach Hotel 
      **** ** *** ********* ***** ***** ** *****

      Dear Terry ******:

      This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 7/13/2023 and was assigned an ID of *********  
       
      BBB forwarded you a complaint filed by Leana *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

      In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   

      We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
        
      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
      To access/respond to this complaint online:
      Go to: ****************
      Enter the following code: ***************
       
      Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 
       
      We look forward to your prompt attention to this matter.

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####

       

      CUSTOMER EXPERIENCE INFORMATION

      Customer Information:
      Leana *****
      **** ******* ** *********** ** *****
      Daytime Phone: ###-###-####
      E-mail: ***************************

      The details of this matter are as follows:
      Complaint Involves:
      Billing or Collection Issues

      Customer’s Statement of the Problem:
      I had placed a booking with this hotel on March 19th 2023 for a two night stay. Reservation #. ************** We arrived on Wednesday July 13 at 4pm. At 9:30 that evening we received a call that my Mother passed away unexpectedly. We left immediately with a request to receive a refund for the following night. After contacting owner Vincent. Expedia.com contacted we were turned down.
       




      Desired Settlement:
      Billing Adjustment

       

      Additional Comments from Consumer:

      Business Response

      Date: 07/20/2023

      Hello, 

      We sincerely apologize for the reason of leaving the hotel early. You selected a non refundable booking and were advised when you booked that the booking would not be refunded if cancelled for any reason.

       

      Bureau Response

      Date: 07/20/2023

      Leana *****
      **** ******* ** ************* *****  

      Dear Leana *****:

      This message is in regard to your complaint submitted on 7/13/2023 against Crystal Beach Hotel.  Your complaint was assigned ID *********  
       
      BBB has received a formal response from Crystal Beach Hotel. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

      Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

      Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
      To access/respond to this complaint online:
      Go to: ****************
      Enter the following code: **************

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####


      MESSAGE FROM BUSINESS:

      Hello, 

      We sincerely apologize for the reason of leaving the hotel early. You selected a non refundable booking and were advised when you booked that the booking would not be refunded if cancelled for any reason.

       

      Customer Answer

      Date: 07/20/2023


      Complaint* ********

      I am rejecting this response because:

      I do understand that there is a no refund policy but this was a very unexpected circumstance of a death call received from my family. We would like the Hotel to express some sympathy for this unique circumstance and please have them consider a refund for the entire day we were not using the room. When booking early in March we did not expect the death to occur of a healthy family member. It was a shock for my entire family. A full or partial refund would show good customer service and we would like to rebook with them in the future. 

      Sincerely,

      Leana *****

      Bureau Response

      Date: 07/21/2023

      Terry ******
      Crystal Beach Hotel 
      **** ** *** ********* ***** **** ** *****


      Dear Terry ******:

      This message is in regard to a complaint submitted to the BBB about your business on 7/13/2023 by Leana *****.  This complaint was assigned ID *********

      Why am I receiving another letter regarding this complaint?
      We recently received additional correspondence from the consumer in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

      How do I see the new information?
      If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
      To access/respond to this complaint online:
      Go to: ****************
      Enter the following code* ***************
      What should I include in my response to the consumers rebuttal?
      Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

      In the interest of time and good customer relations, please respond within 5 calendar days.
      How many more times will I have to respond to this complaint?
      We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 

      Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

      We look forward to your prompt attention to this matter.

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####

      MESSAGE FROM CONSUMER:


      Complaint* ********

      I am rejecting this response because:

      I do understand that there is a no refund policy but this was a very unexpected circumstance of a death call received from my family. We would like the Hotel to express some sympathy for this unique circumstance and please have them consider a refund for the entire day we were not using the room. When booking early in March we did not expect the death to occur of a healthy family member. It was a shock for my entire family. A full or partial refund would show good customer service and we would like to rebook with them in the future. 

      Sincerely,

      Leana *****

      Bureau Response

      Date: 08/08/2023

      Terry ******
      Crystal Beach Hotel 
      **** ** *** ********* ***** **** ** *****


      Dear Terry ******:

      This message is in regard to a complaint submitted to the BBB about your business on 7/13/2023 by Leana *****.  This complaint was assigned ID *********

      Why am I receiving another letter regarding this complaint?
      This is a reminder that you have not responded to the consumersadditional correspondence in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.

      How do I see the new information?
      If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
      To access/respond to this complaint online:
      Go to: ****************
      Enter the following code: ***************
      What should I include in my response to the consumers rebuttal?
      Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

      In the interest of time and good customer relations, please respond within 5 calendar days.
      How many more times will I have to respond to this complaint?
      We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 

      Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.

      We look forward to your prompt attention to this matter.

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####

      MESSAGE FROM CONSUMER:


      Complaint: ********

      I am rejecting this response because:

      I do understand that there is a no refund policy but this was a very unexpected circumstance of a death call received from my family. We would like the Hotel to express some sympathy for this unique circumstance and please have them consider a refund for the entire day we were not using the room. When booking early in March we did not expect the death to occur of a healthy family member. It was a shock for my entire family. A full or partial refund would show good customer service and we would like to rebook with them in the future. 

      Sincerely,

      Leana *****

      Business Response

      Date: 08/08/2023

      Hello,

      I understand your point of view. We do offer our guests the ability to book a refundable reservation. Unfortunately you do take the risk when selecting this type of booking as it does not provide travel protection. In the future, please make sure to select this option as this would be the only way to protect your purchase for these type of situations.

       

      Again we do apologize for you loss and that we could not be of further assistance.

       

      Bureau Response

      Date: 08/09/2023

      Leana *****
      **** ******* ** ************* *****  

      Dear Leana *****:

      This message is in regard to your complaint submitted on 7/13/2023 against Crystal Beach Hotel.  Your complaint was assigned ID *********   
      BBB has received a formal response from Crystal Beach Hotel. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

      Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

      Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

      If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
      To access/respond to this complaint online:
      Go to: ****************
      Enter the following code: **************

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####


      MESSAGE FROM BUSINESS:

      Hello,

      I understand your point of view. We do offer our guests the ability to book a refundable reservation. Unfortunately you do take the risk when selecting this type of booking as it does not provide travel protection. In the future, please make sure to select this option as this would be the only way to protect your purchase for these type of situations.

       

      Again we do apologize for you loss and that we could not be of further assistance.

       

      Bureau Response

      Date: 08/14/2023

      Terry ******
      Crystal Beach Hotel **** ** *** ********* ***** **** ** ***** 


      Re: ID # ******** - Leana *****

      Dear Terry ******:

      Thank you for your recent response to Leana *****. We have not yet heard from the consumer and are closing this case as answered.

      Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

      The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 
       
      In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####

      Bureau Response

      Date: 08/14/2023

      Leana *****
      **** ******* ** ********** ** *****  


      Re: ID * ********- Crystal Beach Hotel

      Dear Leana *****,

      We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 

      Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

      Sincerely,

      Heather ******
      Dispute Resolution Specialist
      *************************
      Phone: ###-###-####

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT STAY AT THIS HOTEL! I checked into this Hotel on Monday June 26th 2023 and checked out on Sunday July 2nd, expecting a nice clean Oceanfront room. We'll to my surprise it was anything but. I have pictures to prove all of the complaints I'm going to mention in this report. I'll start with the bed, it had greasy handprints on the headboard. The dresser top drawer was missing. The bed sheets had black specks all over them. At first I thought it was Bed Bugs so I did a closer look to make sure. It turned out to be some kind of dirt or rubber pieces. The room was really cold when we walked in so I checked the Air Conditiong Unit, it was missing the k*** to change the temperature control. After seeing all of this before unpacking my bags, I went down to the front desk to complain and ask for a room change. I was told they were sold out and there were no other rooms. Well, not really having any other options we unpacked our bags to settle in. I took an alcohol rag to the headboard, cleaned off all of the specks from the sheets and luckily I had brought a Leatherman tool just in case so I was able to change the control setting on the 20 plus year old A/C unit. The first night we noticed the Air conditioner making really loud clunking noises and it seemed to get worse as the night went on. It kept me awake 2 or 3 nights during our stay! On the third day I asked the front desk to send up an Air conditioning tech to see if they could fix it. He said there was nothing wrong with it so there was nothing he could do. I will NEVER stay at this Hotel again and I will be telling all of my friends that visit ******************* annually to never stay at this Hotel either. I spent 2,331.72$ at this place and couldn't wait to check out on Sunday. Really horrible Hotel and customer service.

      Customer Answer

      Date: 07/06/2023

      Hello, I tried to add a picture of the receipt but not sure if it went through. Please let me know if it worked or if you need more information. Thank you 

      Business Response

      Date: 07/27/2023

      Hello Mr **************** apologize if we fell short of your expectations during your recent trip. I do not see any indication that these issues were brought to the attention of the manager or staff on site during your 6 night stay here with us. The ** in the unit you were in does not have any recent maintenance tickets or issues reported. Any housekeeping issues could have been rectified had we known about them prior.

      We hope that you enjoyed the rest of your stay here in *************!

       

      Customer Answer

      Date: 07/27/2023

      I did bring these issues to the attention of the people at the front desk on the 2nd floor. There was a young man that spoke part English, a guy with a heavy mustache and another guy that was heavy set. So therfore I reject your conclusion that this was not brought to your attention! 

      Customer Answer

      Date: 07/27/2023

      I did bring these issues to the attention of the people at the front desk on the 2nd floor. There was a young man that spoke part English, a guy with a heavy mustache and another guy that was heavy set. So therfore I reject your conclusion that this was not brought to your attention! 

      Customer Answer

      Date: 07/27/2023

       
      Complaint: 20270216

      I am rejecting this response because:

      Sincerely,

      ****** ****** **

      Business Response

      Date: 07/27/2023

      As mentioned previously, we could have rectified this situation while you were at the property had it been brought to our attention.

      Again, we apologize for any issues you had during your recent stay with us. 

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and adult daughter reserved a room at this establishment through Bookings.com. They checked in, the credit card was changed. When they went to the room it was obvious that the room was not in a state that was acceptable for any customers to stay there. There was mold in the bathroom, the door to the room was off the hinges and would not properly close, the lamps were rusted and the carpet in the room was stained and dirty. There were also flies in the room, of which we were not able to photograph, everything else has pictures. When they went ot the front desk to ask for a refund, because they did not feel safe in the room they were denied a refund. They were also treated as if they were not paying customers. They were belittled an threatened to have the police called. My husband asked for them to be called, which my daughter did. They also stated that my husband yelled at them, which he did not. He was asking for a refund so that they could leave and find another place to stay for the night

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/08/16) */ This guest was evicted from the property. Documentation was taken of the conversation and aggression that the party had with the hotel staff. Police escorted the party from the property. No further action will be taken by the property. This party is no longer permitted on property. Consumer Response /* (4200, 8, 2022/08/16) */ ***Document Attached***

    Crystal Beach Hotel is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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