Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tuner from AAM Competition on Jan 16. They were quick the send the tuner through the mail but it has came unregistered. I have reached out to them multiple times to get them to register it but have been blocked from there website and refuse to answer my emails and calls. I spent 995 dollars plus shipping to not even receive my product use. Now it sits here without a purpose as I can't register it myself.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I (***** *****) attached a screenshot of my latest email to the company (AAM Competition LLC) summarizing the timeline of events. They have had my car since October 24, 2023. They have received a total of $24,916.98 in payments ($18,416.98 from the warranty company ************* and $6,500). Since around May, they have been telling me that the engine is at an undisclosed "machine shop" and that the machine shop "is just running behind". Every single phone call update since May has been "I literally just talked to the machine shop, we should have the engine back in a couple of weeks," or, "Ah yeah I just spoke with them last week, they said it'll be done at the end of this month." But they refuse to disclose what machine shop my engine is supposedly at. In August of 2024 they have began dodging my phone calls. I have to use burner numbers to get a hold of them. I have sent friends to the shop, they give them the same run around, and then ghost. **** warranty is unable to get ahold of them. I believe something has happened to my engine block, they've sold it out from under me, or they are biding their time until they can declare bankruptcy.

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the handling of my recent order, which has been significantly delayed. I placed an order for a turbo kit on February 19, 2024, and to date, the item has yet to be shipped.Despite multiple attempts to resolve this issue, including contact via email, virtual chat, and telephone, I have only received inconclusive responses that have not provided any resolution or further information. This lack of effective communication is highly frustrating and unacceptable.The prolonged delay and inadequate customer support are causing considerable inconvenience. I kindly request immediate clarification on the status of my order and a definitive shipping date. Additionally, I would appreciate information on any measures AAM Competition will take to prevent similar issues in the future.We&#**;d like the product to be delivered.Also, I&#**;m attaching some screenshots from conversations, receipt and proof of payment from the product.I hope you have a nice day, let me know if there&#**;s any *********** regards,

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against **** ********, the owner of AAM Competition, regarding the lack of communication and delays in completing work on my vehicle.I entrusted my 2010 ****** GTR to AAM Competition on April 19th for necessary repairs and upgrades. Since then, the communication from Mr. ******** and his team has been extremely poor. Despite numerous attempts to get updates on the status of my vehicle, I have received no response to my calls or emails.Most recently, I sent an email to Mr. ******** which included the following:Subject: Update on GTR Work Status ****,Any updates on completing the work on my GTR? Ive been in contact with Jacks Transmissions and they said that they have yet to receive my transmission from you guys. I was hoping to get this wrapped up as my vehicle has been with you guys since April 19th and I would really like to get it on the road again. Please let me know.Despite this clear request for an update, I have still not received any response or acknowledgment. This lack of communication is unacceptable and unprofessional. The delay and uncertainty have caused significant inconvenience and frustration, especially considering my vehicle has been in their possession for over two months now.I am seeking assistance from the Better Business Bureau to resolve this issue promptly. Specifically, I am requesting:1. Immediate communication from **** ******** or a representative of AAM Competition regarding the current status of my vehicle.2. A clear timeline for the completion of the work on my 2010 ****** GTR.3. Assurance that my transmission has been or will be sent to Jacks Transmissions promptly, and an explanation for the delay.I trust the BBB can assist in facilitating a resolution to this matter.Thank you for your attention to this complaint.

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for products last Aug that were never received , still never received and they will Not refund me my money and multiple times contacted them

  Customer Answer

  Date: 02/09/2024

  They have agreed to refund me the money 

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd I made a purchase through AAM’s website for an exhaust part. This part is two individual sections that replace OEM factory parts for performance and sound. I finally got around to having these modifications installed by a certified mechanic, with the hardware the company (AAM) provided me. A month or so pass and I developed a noticeable exhaust leak. I was worried but assumed it was a simple gasket issue. I leave the car at my mechanic’s shop and he calls me later that day to explain the pipe had a giant hole as if it had exploded, possibly due to manufacturing defects. I contacted AAM’s customer service and provided their response team with multiple photos, explaining my situation. Weeks went by with no response. I have since made two more emails more than a month later with no responses. This part that was installed would never explode a hole of this size like I experienced in any normal conditions. I reached out multiple times and AAM refuses to reach out and solve or comment on this issue. The location of this part would not have failed from any driving either due to it’s location. This part failed due to their improper design.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for a new engine in 01/18/2023 for $10,398.22. The buisness said the engine should be ready by or before April. As that date approached there was still no new engine ready for us. Always excuses. By May still nothing. Multiple calls and emails that were not responded to. They were very horrible about touching base. By first week of June I was told it was ready but then anther 3-4 weeks went by with no shipping tracking number. On July 5th I when I emailed they sent a picture of the engine etc ready but still had not shipped. July 10th we ended up driving from Chicago to Maryland to pick up the engine. When we returned home we began install. The engine once installed would not turn over or on. We ended up taking it to a shop for them to troubleshoot in-between their normal work jobs. After couple weeks of trouble shooting making sure entering connected correctly and all fluids filled, they tried to get the engine started and it was froze up. No good...it would not turn over and was stuck in place. I have tried to approach Mike Mahaffey via email and phone. Once again no response. Previously I had an issue getting my shipping and handling charges back from them because we picked it up and had to go through my credit card. It took over a month. When I approached my credit card company again in regards to the faulty merchandise and the full amount paid. My credit card company recieved a response that he had denied giving a credit back nor has he tried to contact me to make it right. Exchange the engine something in good faith. I had that feeling from the beginning as they kept giving excuses that this was going to be the end result.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent vehicle down over a month ago I just want my vehicle restored and was informed it would take 1 month and it’s been way over a month the communication with Mike who own the store is awful. I just want my car fixed and retuned asap

  Bureau Response

  Date: 07/19/2023

  Michael *****
  **** **** **** **** ***** *** *****
  
  
  Dear Michael *****:
  
  Better Business Bureau (BBB) has received the complaint that you submitted on 7/18/2023 against AAM Competition LLC.  For your records, this complaint was assigned ID ******** in our system.
  
  Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.
  
  *** Please provide a copy of receipt of work done... before your complaint can be processed*** 
  
  Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know, and I can provide you an extension.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Thank you for your prompt reply.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Customer Answer

  Date: 07/21/2023

  Had work done at shop and I have verification that Mike said the white smoke coming from exhaust was totally normal there is damage done to the vehicle from what I’m hearing yesterday. The tuning was obviously not done correctly and now mike is saying that Buckeye Nissian is responsible I want my vehicle fixed, and I feel there trying to say there mess up is on Nissian when it’s on AAM competition

  Bureau Response

  Date: 07/21/2023

  Mike ******
  AAM Competition LLC 
  **** ******** ** ********* ******** ** *****
  
  
  Dear Mike ******:
  
  Better Business Bureau (BBB) has received additional information from one of your consumers. The original complaint was submitted on 7/18/2023 and was assigned an ID of  ********* Below is the information provided by the consumer. BBB requests that you please review this information and respond within 7 calendar days of receipt of this notice. All responses will be copied to the complainant.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: ***************

  Please understand that the consumer’s complaint and your response may be publicly posted on the BBB Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  If you should have any questions or concerns, please do not hesitate to contact me.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Michael *****
  **** **** **** **** ***** ** *****
  
  Daytime Phone: ###-###-####
  E-mail: ********************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Repair Issues
  
  Customer’s Statement of the Problem:
  Sent vehicle down over a month ago I just want my vehicle restored and was informed it would take 1 month and it’s been way over a month the communication with Mike who own the store is awful. I just want my car fixed and retuned asap

  
  
  
  Desired Settlement:
  Finish the Job
  
   

  Additional Comments from Consumer:
  Had work done at shop and I have verification that Mike said the white smoke coming from exhaust was totally normal there is damage done to the vehicle from what I’m hearing yesterday. The tuning was obviously not done correctly and now mike is saying that Buckeye Nissian is responsible I want my vehicle fixed, and I feel there trying to say there mess up is on Nissian when it’s on AAM competition

  Bureau Response

  Date: 07/21/2023

  Michael *****
  **** **** **** **** ***** *** *****
  
  
  Dear Michael *****:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/18/2023 against AAM Competition LLC.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 07/28/2023

  Mike ******
  AAM Competition LLC 

  **** ******** ** ********* ********* ** *****
  
  
  Dear Mike ******:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 7/18/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Michael *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: ***************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Michael *****
  **** **** **** **** ***** ** *****
  Daytime Phone: ###-###-####
  E-mail: ********************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Repair Issues
  
  Customer’s Statement of the Problem:
  Sent vehicle down over a month ago I just want my vehicle restored and was informed it would take 1 month and it’s been way over a month the communication with Mike who own the store is awful. I just want my car fixed and retuned asap

   

  
  
  
  
  Desired Settlement:
  Finish the Job
  
   

  
  Additional Comments from Consumer:
  Had work done at shop and I have verification that Mike said the white smoke coming from exhaust was totally normal there is damage done to the vehicle from what I’m hearing yesterday. The tuning was obviously not done correctly and now mike is saying that Buckeye Nissian is responsible I want my vehicle fixed, and I feel there trying to say there mess up is on Nissian when it’s on AAM competition

  Bureau Response

  Date: 08/03/2023

  Mike ******
  AAM Competition LLC 

  **** ******** ** ********* ********* ** *****
  
  
  Dear Mike ******:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 7/18/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Michael *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: ***************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Michael *****
  **** **** **** **** ***** ** *****
  Daytime Phone: ###-###-####
  E-mail: ********************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Repair Issues
  
  Customer’s Statement of the Problem:
  Sent vehicle down over a month ago I just want my vehicle restored and was informed it would take 1 month and it’s been way over a month the communication with Mike who own the store is awful. I just want my car fixed and retuned asap

   

  
  
  
  
  Desired Settlement:
  Finish the Job
  
   

  
  Additional Comments from Consumer:
  Had work done at shop and I have verification that Mike said the white smoke coming from exhaust was totally normal there is damage done to the vehicle from what I’m hearing yesterday. The tuning was obviously not done correctly and now mike is saying that Buckeye Nissian is responsible I want my vehicle fixed, and I feel there trying to say there mess up is on Nissian when it’s on AAM competition

  Business Response

  Date: 08/03/2023

  We have no responsibility with the issue(s) this customer Michael ***** is having.  We didn’t do the original installation, and sense we have seen the car at our shop (couple years ago) the customer has had an engine replacement by another facility and transmission build for extreme horsepower at yet another different facility. 

   

  Here is a video we recently made the Michael after looking over his vehicle so that he can go to the other two facilities and try to see if they want to be accountable for their multiple mistakes:

   

  ****************

   

  From what I understand the customer is in the process of purchasing a home and doesn’t want to spend any money on this vehicle right now.  The customer was hoping the Nissan dealership (whom we believe is primarily responsible for the issues) would take accountability, but they are deferring to the transmission shop (who worked on the vehicle after they did – and quite possibly may also share some of the responsibility as well).  I think Michael was hoping the transmission shop would take accountability, but I do not believe they are.

   

  A couple days ago the course of action was for Michael to transport his car back home until his new house purchase is finalized, as during a home purchase you cannot spend a lot of money for financing reasons, and once the home was purchased he could circle back to his 370Z. 

   

  However, just this morning, we spoke to Michael and now he would like us to either:

   

  1. Install new plugs, so that he can drive on/off trailer and into his garage, and lightly use the car as needed to move it.
  2. Fix so that he can reasonably drive his car on a regular basis (with the understanding that it shouldn’t be raced).

   

  We are working on those estimates for him and will be updating him later this afternoon.

   

  Thank you,

  Mike ********

  AAM Competition, LLC

  **********************

  (P) ###-###-####

  Bureau Response

  Date: 08/03/2023

  Michael *****
  **** **** **** **** ******* *****  
  
  Dear Michael *****:
  
  This message is in regard to your complaint submitted on 7/18/2023 against AAM Competition LLC.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from AAM Competition LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  

  We have no responsibility with the issue(s) this customer Michael ***** is having.  We didn’t do the original installation, and sense we have seen the car at our shop (couple years ago) the customer has had an engine replacement by another facility and transmission build for extreme horsepower at yet another different facility. 

   

  Here is a video we recently made the Michael after looking over his vehicle so that he can go to the other two facilities and try to see if they want to be accountable for their multiple mistakes:

   

  ****************

   

  From what I understand the customer is in the process of purchasing a home and doesn’t want to spend any money on this vehicle right now.  The customer was hoping the Nissan dealership (whom we believe is primarily responsible for the issues) would take accountability, but they are deferring to the transmission shop (who worked on the vehicle after they did – and quite possibly may also share some of the responsibility as well).  I think Michael was hoping the transmission shop would take accountability, but I do not believe they are.

   

  A couple days ago the course of action was for Michael to transport his car back home until his new house purchase is finalized, as during a home purchase you cannot spend a lot of money for financing reasons, and once the home was purchased he could circle back to his 370Z. 

   

  However, just this morning, we spoke to Michael and now he would like us to either:

   

  1. Install new plugs, so that he can drive on/off trailer and into his garage, and lightly use the car as needed to move it.
  2. Fix so that he can reasonably drive his car on a regular basis (with the understanding that it shouldn’t be raced).

   

  We are working on those estimates for him and will be updating him later this afternoon.

   

  Thank you,

  Mike ********

  AAM Competition, LLC

  **********************

  (P) ###-###-####

  Bureau Response

  Date: 08/08/2023

  Mike ******
  AAM Competition LLC **** ******** ** ********* ******** ** ***** 
  
  
  Re: ID * ******** - Michael *****
  
  Dear Mike ******:
  
  Thank you for your recent response to Michael *****. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 08/08/2023

  Michael *****
  **** **** **** **** **** ** *****  
  
  
  Re: ID * ********* AAM Competition LLC
  
  Dear Michael *****,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My initial contact with AAM Competition, LLC was June 19, 2021 and it was to purchase a Twin Turbo Kit for a 2010 Nissan 370Z. Around August 25, 2021 I reached out to Scott Haskins to inform AAM that I had traded up from the 2010 Nissan to a 2020 Nissan 370Z and asked if there would be any issues with the Twin Turbo Kit accommodating the new vehicle. They assured me that the kit would fit and the only changes would be to the tuning software and hardware. I immediately purchased the necessary equipment based on their recommendation. Beginning December 2021, the kit started arriving in different time frames and in 5 different boxes and was notified that my kit had been fully delivered. I carefully opened and photographed all parts contained within each box and discovered many parts were not included that should have been. January 11, 2022 Mr. Haskins replied with an apology and stated that he would be sending the missing parts promptly. Parts arrived January 18. January 19, 2022 I dropped off the kit with what I assumed was now complete and ready to install to Adrenaline Performance, LLC. Right away Adrenaline Performance contacted me to notify me that parts were still missing from the kit and on Feb 23 after failed attempts to work with Mr. Haskins to correct this issue, Adrenaline filed a complaint with BBB and emailed me a copy of the list of missing parts they were attempting to order from AAM. Adrenaline attempted to install, fabricate and adjust as much as they could in an effort to accommodate the kit but it simply did not fit my vehicle even though on AAM website it clearly states "No Headache Install with OEM style fit and minimal fabrication or modification required...and instructions". I have photos from several stages of install as well as a letter from Adrenaline outlining the deficiencies of the kit, the improper fit of kit to vehicle and their attempts at contacting AAM to no avail. AAM will not return my calls or emails.

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 24, 2022/08/22) */ *****@aamcompetition.com Attachments Aug 18, 2022, 2:03 PM (4 days ago) to me Good Afternoon ****, Please find attached a copy of the agreement with the customer. Here is receipt of his payment clearing our account: