Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a technician come out in September for a 60.00 diagnostic visit. Sept 28. They informed me I needed a fan switch and the quote. On Oct 16, they came out and replaced the part. It was 785.00 he said it was fixed and I needed one other part to monitor the heat levels. The fan should work regardless. It's used for my heat and a.c. I didn't need the heater because it's been warm and when I did attempt to use it, the fan still won't work correctly and he left a wire just loose, not hooked up to anything, it was arcing and could have caused a fire!!!! Upon calling to ask why it still won't work as the other part has nothing to do with it, the owner yelling, screamed, called me names, called me cheap and hung up on me. I read other reviews and I am certain I was scammed, the part they replaced was 130.00 online and it took him 30 mins to replace.... I paid almost 800.

  Customer Answer

  Date: 10/31/2023

  I had a different company come out yesterday, turns out the guy at jj heating and cooling, wired it up wrong and left things unplugged which was arcing on the board, so they could've caused a house fire or explosion. I had to pay another 200.00 to have someone fix their mistakes 

  Bureau Response

  Date: 11/03/2023

  Juan *********
  JJ Heating & Cooling 

  **** ***** ***** *** ******** ** *****
  
  Dear Juan *********:
  
  This message is in regard to a complaint submitted to the BBB about your business on 10/27/2023 by Dana ********. This complaint was assigned ID *********
  
  

  BBB has received further correspondence from the consumer about this complaint. We understand you have devoted valuable time to this issue and appreciate your previous response, however your consumer did not agree with your response.  Please take a moment to review and respond to your customers concerns within 5 calendar days.

  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  If we do not hear from you we will close the complaint as unresolved which may have a negative impact on your BBB rating.

  We look forward to your prompt attention to this matter.

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  MESSAGE FROM CONSUMER:
  
  I had a different company come out yesterday, turns out the guy at jj heating and cooling, wired it up wrong and left things unplugged which was arcing on the board, so they could've caused a house fire or explosion. I had to pay another 200.00 to have someone fix their mistakes 
  

  Bureau Response

  Date: 11/07/2023

  Juan *********
  JJ Heating & Cooling 

  **** ***** ***** *** ******** ** *****
  Dear Juan *********:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/27/2023 and was assigned an ID of ********.  

   

  BBB forwarded you a complaint filed by Dana ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Dana ********
  *** ********* ** ******* ** *****
  Daytime Phone: ###-###-####
  E-mail: *****************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Repair Issues
  
  Customer’s Statement of the Problem:
  I had a technician come out in September for a 60.00 diagnostic visit. Sept 28. They informed me I needed a fan switch and the quote. On Oct 16, they came out and replaced the part. It was 785.00 he said it was fixed and I needed one other part to monitor the heat levels. The fan should work regardless. It's used for my heat and a.c. I didn't need the heater because it's been warm and when I did attempt to use it, the fan still won't work correctly and he left a wire just loose, not hooked up to anything, it was arcing and could have caused a fire!!!! Upon calling to ask why it still won't work as the other part has nothing to do with it, the owner yelling, screamed, called me names, called me cheap and hung up on me. I read other reviews and I am certain I was scammed, the part they replaced was 130.00 online and it took him 30 mins to replace.... I paid almost 800.

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  I had a different company come out yesterday, turns out the guy at jj heating and cooling, wired it up wrong and left things unplugged which was arcing on the board, so they could've caused a house fire or explosion. I had to pay another 200.00 to have someone fix their mistakes 

  Business Response

  Date: 11/07/2023

  This complaint is completely false. We replaced the Control board on October 16th, which we were paid for. At the same visit, the technician told the homeowner that  he also needed a limit switch. We provided an estimate on October 17th, and he never returned our multiple phone calls. 

   

  No refund will be given.

  Bureau Response

  Date: 11/07/2023

  Dana ********
  *** ********* ** ********* *****
  
  
  Dear Dana ********:
  
  This message is in regard to your complaint submitted on 10/27/2023 against JJ Heating & Cooling.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from JJ Heating & Cooling. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  

  This complaint is completely false. We replaced the Control board on October 16th, which we were paid for. At the same visit, the technician told the homeowner that  he also needed a limit switch. We provided an estimate on October 17th, and he never returned our multiple phone calls. 

   

  No refund will be given.

  Bureau Response

  Date: 11/20/2023

  Dana ********
  *** ********* ** ******* *** ***** 
  
  
  Dear Dana ********:
  
  This message is in regard to your complaint submitted on 10/27/2023 against JJ Heating & Cooling.  Your complaint was assigned ID *********
  
  

  While BBB appreciates the effort put forth to reach a voluntary resolution on this case, the complaint remains at a standstill.

   

  Unresolved issues can result in a loss of customer goodwill. In an effort to maintain that goodwill and provide an alternative to court, the BBB offers formal mediation.

   

  The mediation process provides for an impartial third-party mediator to facilitate a discussion between both parties so they may reach a mutually agreed upon resolution.

   

  In order to proceed, both parties will need to agree to formal mediation. I am available to answer any questions you may have.

   

  The fee for mediation is $125.00, payable via credit card.

  
  

  If you would like to Accept the offer to mediate, please inform me within (5) five calendar days, failure to respond will constitute a rejection of this offer. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID *********

  Regards,

  Dana ********

  Bureau Response

  Date: 11/20/2023

  Juan *********
  JJ Heating & Cooling
  **** ***** ***** *** ******* ** ***** 
  
  
  Re: ID # ******** - Dana ********
  
  Dear Juan *********:
  
  Thank you for your cooperation in responding to the above consumer's complaint.
  
  We forwarded your response to Dana ********. The consumer notified our office that they are not satisfied. BBB has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: “Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction.”
  
  The text of your response may be publicly posted on BBB’s website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
  
  We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
  
  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau Response

  Date: 11/20/2023

  Dana ********
  *** ********* ***  ****** ** ***** 
  
  
  Dear Dana ********,
  
  This message is regarding Complaint ID * ********- JJ Heating & Cooling
  
  Your complaint is closed for one of the following reasons:
  
  We understand you are NOT satisfied with the business's response, and have noted your dissatisfaction in our files.  While we were unable to reach your desired resolution, the business has provided your Better Business Bureau (BBB) with its position.  This matter is now closed in BBB files, and will appear in the company's BBB Business Profile as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."

  ***BBB note:  Please be advised, that you may also file this complaint with the following:
   Maryland Board of Heating, Ventilation, Air Conditioning and Refrigeration Contractors
  **** ** ***** ******* **** *** ********** ** ******
  ###-###-####
  Fax: ###-###-####
  e-mail* *****************************

  
  If this is the case, please reply to this email and for the complaint to be reopened so you can submit a response to the business. After your request is processed, you will receive an email asking for your response with a link to the complaint.
  
  Please note, the text of your response may be publicly posted on BBB's website.  BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.
  
  We appreciate the opportunity to be of service, and sincerely hope you will contact us for future pre-purchase information. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####