Complaints

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Bartlett Tree Experts to treat several trees on my property that were showing signs of deterioration. A representative visited the house, and I showed him which trees I was concerned with. He said the trees were suffering with Gloomy Scale and needed to be sprayed twice with at treatment. The company sent out a technician to spray the trees and from the description given of the trees treated I was doubtful the correct trees were sprayed. I emailed the representative who visited the property the first time. He assured me the correct trees were sprayed. The next visit from the technician I asked him to show me which trees he was planning to spray and none of them were the correct trees. He said he didn't even realize that one side of the house was our property. Meaning the first treatment was all in error. I contacted the original representative to let him know my suspicions were correct. He said he would come back out and never did. I paid for the first treatment. I told him that I would like him to hold off billing me for a second treatment until it was done correctly. I have contacted the office and left a message that I was told would be escalated to the manager. However, I have received no follow up from anyone. I have gotten several notices saying that the 2nd payment is due. I would like them to cancel the 2nd payment and refund me for the 1st treatment that was done incorrectly. At this point I have no faith that they will do the job correctly.

  Business response

  12/07/2022

  Business Response /* (1000, 17, 2022/11/11) */ Thank you for informing us of the mistake made by our specialist. Identifying the proper trees for treatments is essential for any treatment plan. I set up a meeting to clarify what trees were to be treated and reviewed the issue, this greatly helped resolve the confusion. We refunded the full amount of the invoice. I resent the client a new map and tree location with the appropriate trees to be treated with a proposal for treatment next year. The trees should benefit from our service and apologize for the confusion. I hope this resolves your concern and you can trust us for future care of your trees and landscape.

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