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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I spoke with ***************************** and he said he would help me get my project on the market,***********.Long story short,I signed some paperwork.All he did was take $7098. From me Never called me ,And when I called him he just brushed me off.Business response
04/06/2023
********************, I was very surprised to see your complaint and at the same time very confused. After reviewing our agreement and communications I was more curious as to why you did not call me directly, if you had something that concerned you. I have always said that if you felt there was something I could do for you to contact me directly. I have no record that you even tried to contact. After reviewing your file, I saw that your agreement had technically expired in October 2022. I then renewed/extended your contract, for no extra charge, because I believe in your product. We have since been working overtime at no extra cost because I want to see your invention come to a successful fruition.
I had traded emails with you in October 2021, December 2021, January 2022, February 2022, April 2022, May 2022, June 2022, July 2022,and August 2022. We were in contact with several companies that expressed interest in your product. I was still happy to continue at no cost because I felt we were making some headway. I was shocked to hear when I was finally able to speak directly with you that you had suffered a personal injury. I was very sorry to hear what had happened and I wished you good health. Unfortunately to file a complaint about a personal injury, that had nothing remotely to do with myself or the company, or the work we were doing together is ludicrous. We unfortunately cannot help you with that personal situation and as we discussed it should be handled by your local authorities.
I am still very eager to continue working with your product at no additional cost. As I said earlier, we had extended your contract that expired in October 2022 at no extra cost to you. I would like to see a good financial outcome from the additional efforts my company has put into working overtime. We do this on our dime and not yours because we believe in your product. We are putting in extra work to get the best outcome for both of us.
Best regards, ***************************** (President)
Customer response
04/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.